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Link to email breaks when moved

JS

I'm considering a switch to Todoist for my task management... I'm not a premium member yet (but probably will be if I can get this sorted out).

I installed Outlook plugin. I can create tasks from emails and open the email from the task once created, but when I move the email to another folder, the link is broken.

I know that was a bug in older versions (says the support threads) but I downloaded just yesterday. I've uninstalled rebooted and reinstalled...same behavior.

Using Outlook 2010 64 bit,

Any thoughts?

All responses

Brendon Wadey staff
Replied on Mar 24, 2014 - 02:16 UTC

Hi Jim,

So you downloaded the latest version from the main website? http://todoist.com/outlook This still occurs?

Do you notice anything about these emails, is it every single email you move? Do you have more than one Inbox (account) within Outlook?

Regards,
Brendon.

CA
chase adams premium
Replied on Mar 25, 2014 - 13:58 UTC

I'm having same problem.
I create the task from the email.
Generally I will change the title.
After task is created, I move the email to my Archive Folder.
Clicking the email link in Todoist begins a never-ending search of my company's public folders.
If you can get this one piece fixed, I think you'll have an amazing product.

Brendon Wadey staff
Replied on Mar 25, 2014 - 15:37 UTC

Chase,

Thanks, we are looking into this issue now.

Regards,
Brendon.

JS
Jim Shaw premium
Replied on Mar 25, 2014 - 18:34 UTC

Hi. Yes, downloaded latest edition from that link. Only one account in my
Outlook. I tried about 10 emails, with and without attachments. All the
links break once moved.

Thanks for your help!

TD
Thomas Dobbs  premium
Replied on Mar 26, 2014 - 20:12 UTC

Guys,

I have had this same problem for quite some time, originally reported in January and February. The only way the link stays is if the email stays in the same folder as when originally added to Todoist. I thought this was going to be fixed in the last rev? What happened?

David Trey staff
Replied on Mar 26, 2014 - 20:41 UTC

Hello Thomas,

This issue should already be fixed. Please uninstall the Outlook plugin and then download and install the latest version from https://todoist.com/outlook

If the issue persists, please clarify if the folder you're moving the mail to is just a regular folder within the same email account or an archive.


Best regards,
David

TD
Thomas Dobbs  premium
Replied on Mar 26, 2014 - 23:34 UTC

Hi David,

The email is being moved within the same email account and is a regular email folder, not an archive folder. Will install/uninstall tomorrow when I return to the office. Appreciate your quick response.

GT
G Tom premium
Replied on Mar 31, 2014 - 07:41 UTC

Same issue with me. Emails moved out of the inbox after creating a task become unlinked to the task and clicking on it in the Outlook plug in just causes Outlook to hang. In my case, I'm moving the email to a separate managed folder on the same Exchange server account.

TD
Thomas Dobbs  premium
Replied on Apr 02, 2014 - 19:36 UTC

Guys,

I've uninstalled/re-installed the current version of the software. I've converted email to tasks and the links seem to stay - until today! I just now tried to convert an email to task and moved it to a "pending" folder. The link breaks email remains inaccessible via Todoist. I move the email back to my inbox - no luck, link is still broken. This is a big feature - why doesn't it work?

RW
Ryan Walsh premium
Replied on Apr 03, 2014 - 00:17 UTC

Ditto. Links break the minute I move them out of my inbox

Brendon Wadey staff
Replied on Apr 03, 2014 - 00:56 UTC

Hi,

Can you all please confirm the exact version you are running (can be seen in Add/Remove Programs in Control Panel). As we are having trouble reproducing this issue on the latest version.

Are these also all exchange emails, or something else?

Regards,
Brendon.

CA
chase adams premium
Replied on Apr 03, 2014 - 02:05 UTC

I can't because I removed it. It's very dangerous to have my tasks disappearing like this. But as for which version, I removed the outlook addin, and the program and then redownloaded both and installed probably 4 days ago.

Here are some parameters which may help you:

1. This is on a corporate exchange mailbox, using Outlook 2013.
2. I move anything I turn into a task into my archive folder on my laptop (because corporate mailboxes are restricted in size).
3. I generally would change the name of the task. I attempted changing the name completely, prefixing the outlook name (i.e. - TASK NAME THAT I CREATED - TODOIST OUTLOOK LINK NAME), then trying to append it (TODOIST OUTLOOK LINK NAME - TASK NAME THAT I CREATED).
4. Once I made the task, I would put the email in my archive folder.
5. Clicking the link would then trigger a search of all public folders in my corporate exchange environment that would, seemingly, never end.

Huge fan of the product, would come back to it in a second, wonderful interface and support - it's just this one thing is a dealbreaker for someone who spends all day everyday in Outlook. I'd be willing to pay more than just the premium fee if you could make this work.

GT
G Tom premium
Replied on Apr 03, 2014 - 18:00 UTC

Ditto Chase's situtation for me, except:
1. I move the email after I create the task to a managed folder outside of the inbox, but still on the exchange server - not in a separate Outlook data file.
2. I'm on Outlook 2010, and we're using Exchange 2010 SP2.
3. I also change the name of the task when creating it, and just like chase, clicking on the task link in the Outlook TD add-in starts what seems like a never ending search that makes outlook unusable for several minutes until (I'm guessing) the search times out and outlook returns to normal, but the email never appears or opens.
4. Tried uninstalling and reinstalling the add-in, but there's no difference.
5. Using v2.6.5.0 of the plugin.

RW
Ryan Walsh premium
Replied on Apr 04, 2014 - 00:54 UTC

Same as G TOM

RW
Ryan Walsh premium
Replied on Apr 08, 2014 - 03:46 UTC

Just confirmed again that the link breaks when moved to an exchange folder.

RW
Ryan Walsh premium
Replied on Apr 08, 2014 - 14:34 UTC

Another thing. In addition to the broken link, when todoist tries to search for the email it looks everwhere except for my own exchange file. For instance we have "shared" email folders that are not part of my local exchange file and it only searches those folders instead of my inbox and other subfolders.

Brendon Wadey staff
Replied on Apr 08, 2014 - 14:39 UTC

Ryan,

Thanks for the information, we hope to find a solution soon to this problem.

Regards,
Brendon.

RW
Ryan Walsh premium
Replied on Apr 14, 2014 - 23:45 UTC

I noticed there was a new version available today. I downloaded and tested the email link issue. Seems to still be there. Just wanted to give you a heads up in case the update targeted this issue.

JB
Julian Brooks premium
Replied on Apr 15, 2014 - 13:43 UTC

I installed the Outlook plugin this week and can also confirm the link breaks if I move the email to a different folder. My email is also via a Corporate Exchange system.

Kaja
Replied on Apr 15, 2014 - 14:01 UTC

Hi,

I have the same problem with Thunderbird - the mail stays linked as task until I move mail to different folder.

Looking forward to solution.

Laura Koerner premium
Replied on Apr 17, 2014 - 21:06 UTC

Same issue about link breaking when I move it out of the inbox. I don't use Exchange - I use IMAP. Issue exists there too. I know I have the latest version because I literally just installed the add-in for the first time yesterday.

Laura Koerner premium
Replied on Apr 18, 2014 - 15:18 UTC

UPDATE and suggestion...

The links are back to working again. This is my hypothesis. My windows searching & indexing (including Outlook) was locking up/not working/being weird. (computer wide problem) I restarted my computer and confirmed that the searching & indexing had returned to working (I didn't do anything, sometimes restart does magic.) Now my email links are back to working in ToDoist...even when I had moved my emails to another folder.

I'm not sure if this will resolve the Exchange folder problem...but I would confirm that those folders are being indexed by Outlook/Windows.

DM
Dave Mauder
Replied on Apr 20, 2014 - 18:16 UTC

I have the exact same issue/concern as everyone here. I just don't understand why the Outlook plug-in would work this way. I even tried creating an "ACTIVE" folder under my Inbox (in my Exchange mailbox). I receive an email, add it to Todoist, then move it to the ACTIVE folder. Now, when I click the email/task in Todoist, it immediately starts searching Public folders, of which my company has THOUSANDS. So after about 8-10 minutes of watching it search, I give up and click cancel.

Ideally, I should be able to move an email to ANY folder, in our out of my mailbox, after adding it to Todoist. Public folders should be the absolute LAST place Todoist searches. In fact, I don't think it should ever search public folders, unless you want it to, and then it needs to be an option that can be toggled. Hopefully someday it will work this way. The best approach would be to allow the user to designate a default location to search first since it is common to archive messages to the same location.

Dave

RW
Ryan Walsh premium
Replied on Apr 22, 2014 - 04:14 UTC

Ditto with what Dave said. How about a prompt or setting to select the active directory to search for emails? Thanks

JS
Jim Shaw premium
Replied on Jun 19, 2014 - 14:26 UTC

Just curious if this ever got worked out. I signed up for premium but am not using the service. Anxious to jump on board if this is solid.

Brendon Wadey staff
Replied on Jun 19, 2014 - 14:41 UTC

Jim,

To be honest its not 100%. We are still having issues with each email client, though it isn't every single person who uses it. We are still looking into it.

Regards,
Brendon.

JS
Jim Shaw premium
Replied on Jun 19, 2014 - 15:21 UTC

Brendon. Thanks for the quick and honest reply. I'll probably install plugin again and see what happens... I'll post if it works.

GT
Grant Totten premium
Replied on Nov 07, 2014 - 14:10 UTC

Hi, just reporting that I'm having the same issue with the latest Thunderbird add-on, and it's practically a deal-breaker for me.

I just tried emailing the task into Todoist, but all the content from the email thread didn't make it over to Todoist, so that's not very useful either.

Please keep us posted on this issue.

Thanks,
Grant