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Email body not showing up in forwarded messages

JA

I forward email messages from iphone to Inbox, body of the forwarded message doesn't show up in note

All responses

JA
Jacob Argo
Replied on Mar 21, 2014 - 11:56

It says

Sent from my iPhone

Begin forwarded message:


And then nothing

Brendon Wadey staff
Replied on Mar 21, 2014 - 12:27

Hi Jacob,

Is this for a certain project or all projects you try to email? We are aware of some issues when sending email and are looking into it.

Regards,
Brendon.

JA
Jacob Argo
Replied on Mar 21, 2014 - 12:32

Thanks for reply

Inbox

I just started using and haven't set others up. Will try and post results

JA
Jacob Argo
Replied on Mar 21, 2014 - 16:25

It's all of my projects that exhibit the behavior. Any suggestions?

David Trey staff
Replied on Mar 21, 2014 - 17:05

Hello Jacob,

We're sorry for the inconvenience, we're looking into this issue now.


Best regards,
David

JA
Jacob Argo
Replied on Mar 22, 2014 - 15:18

Any ideas on time table for solution? Work arounds available? This is an important feature which is main reason I upgraded. Impossible to do zero inbox without it. Thanks!

Brendon Wadey staff
Replied on Mar 23, 2014 - 21:34

Jacob,

We don't have any ETA at this time unfortunately, but we are looking into it.

Regards,
Brendon.

Deborah Roberts premium
Replied on Mar 27, 2014 - 23:30

Please can we get a resolution to this as a high priority. It's seriously affecting my productivity, and I'm sure I'm not alone.

I also just persuaded an associate to sign up to Todoist and I don't want him to be disappointed!

Many thanks

Debbie

David Trey staff
Replied on Mar 28, 2014 - 07:51

Hello Deborah,

Please CC david@doist.io when sending one of such mails and I'll pass it to our devs so we can check what formatting causes this.


Best regards,
David

J
Jeff premium
Replied on Apr 07, 2014 - 06:56

David I just sent you such a mail, i have the exact same problem.

MA
Matt Anderson premium
Replied on May 10, 2014 - 11:58

This is occurring for me as well, from all Apple mail clients (Mac, iOS). Is there update on this issue? Definitely a very important feature.

R
Rene premium
Replied on May 12, 2014 - 01:05

Hi, I'm facing the same problem and it's really annoying. It really blocks the work process. Please advise asap.

Clyde Romo staff
Replied on May 12, 2014 - 06:04

Hi Rene,

Sorry for the inconvenience. :-( You can forward to me an example email to clyde@doist.io so I can forward it to our developers.

Best Regards,

Clyde

R
Rene premium
Replied on May 12, 2014 - 07:16

Hi Clyde, This is send from a mobile device. I have not check this before.

Best regards

























*P Please consider the environment before printing this
e-mail ===============================================================De
informatie verzonden met dit E-mail bericht is uitsluitend bestemd voorde
geadresseerde. Gebruik van deze informatie door anderen dan degeadresseerde
is verboden. Openbaarmaking, vermenigvuldiging, verspreidingen/of
verstrekking van deze informatie aan derden is niet toegestaan.Zwanenburg
Communivents B.V. staat niet in voor de juiste en volledige overbrenging
vande inhoud van een verzonden E-mail, noch voor tijdige ontvangst
daarvan.===============================================================The
information contained in this communication is confidential and may
belegally privileged. It is intended solely for the use of the individual
orentity to whom it is addressed and others authorised to receive it. If
youare not the intended recipient you are hereby notified that any
disclosure,copying, distribution or taking any action in reliance on the
contents ofthis information is strictly prohibited and may be
unlawful.Zwanenburg Communivents B.V. is neither liable for the proper and
completetransmission of the information contained in this communication nor
for any delay in its
receipt.================================================================*

Met vriendelijke groeten,
Kind regards,
René Zwanenburg
+31 6 46 290 666
Op 12 mei 2014 om 19:04 heeft Todoist Support <
support.xxxxxxxxxx@support.todoist.com> het volgende
geschreven:

Todoist Support <http://todoist.com/Support/> | *Clyde Romo* (Doist
Support Staff) added a comment to question Email body not showing up in
forwarded messages
<http://todoist.com/Support/show/31141/#comment_108079>

Hi Rene,

Sorry for the inconvenience. :-( You can forward to me an example email to
clyde@doist.io so I can forward it to our developers.

Clyde Romo staff
Replied on May 12, 2014 - 07:22

Hi Rene,

Can you please forward it to my email? Just make sure not to forward it to this thread. I need the file to be as close to the original as possible as we need that for determining the problem.

Thanks in advance!

Regards,

Clyde

David Trey staff
Replied on May 16, 2014 - 07:07

Hello,

We've made changes to the way incoming emails are handled and this issue should now be solved. However, if you'll still experience it or fragments of an email won't arrive as a task note, please let us know.


Best regards,
David

R
Rene premium
Replied on May 17, 2014 - 00:21

Hi David,

I've tried but unfortunately it's only showing part of my signature of the email plus the disclaimer paragraph is to be seen.

Best regards

R
Rene premium
Replied on May 18, 2014 - 06:59

Hi there,

It seems to work on my iPad but not on my MacBook.
Is this any help or clarification?

Best regards.

CD
Cliff Donaldson premium
Replied on May 18, 2014 - 07:15

Same here. My Todoist Inbox has numerous emails I've forwarded to it, but each one has only the subject line, and then "Begin forwarded message:" but with no further details (i.e. the body of the email is missing).

David Trey staff
Replied on May 18, 2014 - 14:26

Hello,

Thank you for your feedback, we'll look into it again.


Best regards,
David

CD
Cliff Donaldson premium
Replied on May 28, 2014 - 13:35

Still wasn't working yesterday, but with today's update this issue appears to be resolved now.

Thank you!

R
Rene premium
Replied on Jun 03, 2014 - 04:31

sending a self composed mail is fine, this works. But forwarding a mail message from your inbox is still not working. The body text of the forward mail is gone.

June 13 will be the dat my premium membership will expire and to be frank TODOIST has no added value for me anymore. I very much hope this problem can be solved. Thank you.

LR
Lukáš Rubeš premium
Replied on Jun 04, 2014 - 00:43

I got the same problem but ony in the case when I have "increased citation level" (quoted because I do not know the exact translation since my language is czech) turned on on my iPad. It does work correctly when I turn this option off.

The result of this option is that in the forwarded messages there is visually single vertical line before all of forwarded lines - and these lines are exactly those which are not stored in the task note.

R
Rene premium
Replied on Jun 04, 2014 - 01:47

Hi Lukáš, Thank you very much for sharing this information. I think you have found the solution for the problem. Great!!

J
Jeff premium
Replied on Jun 04, 2014 - 02:40

Please Rene do not give Todoist staff the impression that the problem is solved. Lukas's "solution" is a valuable contribution to the discussion, but it is a *workaround* for a part of the problem.

Mail threads or conversations are often full of "cited pieces" coming from many colleagues. If forward such a mail ... without the "increased citation level" ... those previously-cited lines will disappear in the mails. I would have to ask all my friends and colleagues around the world to stop using any form of citation in order for this to be a full solution. And even then, I would have to remember to avoid starting any line with a ">" character in my mails.

The *solution* is for Todoist programmers to fix the mail-ingest scripts so that they stop stripping out any line starting with a ">" character.

I had to laugh this morning, at the "Todoist for Business" announcement mail. Solve this first, then try again :-)

LR
Lukáš Rubeš premium
Replied on Jun 04, 2014 - 02:51

I agree with Jeff. The intention of my post was to lead the programmers to find the solution since nobody in this thread could identify where is the problem.

R
Rene premium
Replied on Jun 04, 2014 - 02:59

I absolutely do agree too but image my joy when I noticed the body text showed up.I was very please someone, in this case Lukas, could help me with a positive outcome.

And yes I had the same reaction this morning regarding the "Todoist for Business" announcement.

J
Jeff premium
Replied on Jun 04, 2014 - 03:24

You guys may want to check in on this thread:

https://todoist.com/Support/show/30778/

Sorry I had forgotten there were two threads, the diagnosis of this problem is a bit further along in the other thread. They've had the diagnosis for more than a week now, still no fix, a bit disappointing. Would be quite interesting to know why it's taking them so long.

CD
Cliff Donaldson premium
Replied on Jun 29, 2014 - 12:19

My celebration (May 28) was premature: some forwarded messages are still left blank.

Sigh.