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ToDoist Logs in, Pop-up window in Gmail does not

JB

Hello,

I use ToDoist in GMail, using Chrome on a MacBook Pro. I log in, and the icon on the top of my browser works fine, shows me as logged in, but the pop up window (which is what I use more) refuses to allow me to sign in. No wrong password message or anything, just stays at the blank login page.

Any help would be great.

Thanks!

All responses

Brendon Wadey staff
Replied on Mar 19, 2014 - 17:42

Hi Japhlet,

Are you signed into more than one Gmail account (multi-signin)? If so, if you change which account is the Primary account, are you allowed to sign in?

Also, make sure Chrome is accepting all third party cookies.

Regards,
Brendon.

JB
Japhlet Bire Attias
Replied on Mar 19, 2014 - 17:46

Beautiful, thanks Brendon!

It was the cookies...

RG
Rafael Gonzalez
Replied on Mar 21, 2014 - 03:53

Hi, I am facing a similar issue with the latest Chrome browser on windows 7.

Following instructions I have added an exception to allow all 3rd party cookies from [*.]todist.com, but it still doesn't work.

The todoist extension logins without any issue, the Todoist Gmail extension does not work, when I use the Login with google account option it opens a new window, then closes it, but it stays on "Loading..."

I don't have the preview pan lab activated, I do have several gmail accounts but only one primary the others are delegated. In this chrome I am only logging in with 1 google account, it is a work account managed by my company and I am not sure if that's the issue.

Any help is appreciated

David Trey staff
Replied on Mar 21, 2014 - 07:48

Hello Rafael,

Please go to Chrome's Advanced Settings -> Content Settings, All cookies and site data, search for "Todoist" there and delete every Todoist-based entry. Reload the browser and try to log in directly through the Gmail plugin.


Best regards,
David

RG
Rafael Gonzalez
Replied on Mar 21, 2014 - 08:05

Hello David,
Thank you for your note.
I have deleted all cookies as requested, reloaded gmail and tried to login with the gmail plugin using a google account, but it still goes into a stand-still on "Loading..."
I tried disabling the Todoist extension and keeping only the gmail extension enabled, deleting the cookies once more, closing Chrome and restarting again, with the same outcome.
The Todoist extension works and logs me in without issues, the gmail extension continues to crash when using a google account to login, and entering an email / password combination results in the login screen just reloading without the details on the field.
Let me know if there's anything else I could try.
Thank you,
Rafael

David Trey staff
Replied on Mar 21, 2014 - 08:17

Rafael,

Just to clarify - did you only delete Todoist's cookies/cache as described or deleted all cookies using Chrome's automatic "Clear cookies" option? The automatic option will actually leave some offline data which must be removed manually.

Aside from that, are you using any browser plugins like ad- or script-blockers or anti-virus software? Also, please try to accept all third-party cookies and see if it helps in case the whitelisted entry is incorrect (you wrote you've allowed [*.]todist.com while it should be todoist not todist - could be a typo, please check).


Best regards,
David