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Recurring reminder not working

NC

Hi,

I have weekly recurring tasks with default 30-minute reminder set on. The reminder would not work after the first time activated. I subscribed the Todoist in Calendar app and all the tasks are recurring correctly each week. Is this a know issue?

All responses

David Trey staff
Replied on Mar 17, 2014 - 13:02

Hello Ning,

Please tell me - what's the exact due date and time of the task you're referring to and are you actually completing it before the reminder should arrive?


Best regards,
David

NC
ning cai premium
Replied on Mar 18, 2014 - 02:25

Hi David,

Thanks for reaching out. Let give give you an example here - I set up a family project shared with my wife, and in the project I have set up recurring daily tasks, Monday to Friday, that who drive which car on the day. So ended up I have 1 task recur every Monday, 1 task recur every Tuesday, so.

Each task has a due time at 7:30am with default 30-minute reminder to myself and 30-minute reminder to my wife. It seems that the reminder only work for the first time, then stop sending reminder after the first week, neither my wife's or my own iPhones or iPads will receive reminder. This has been for a while. I tried to change some text, or due time of the tasks to ‘reactivate’ the reminder, and even deleted all tasks and created the same ones, but no luck.

I feel the overall reminder experience is spotty. It definitely happened to me that sometimes even the reminder for one-off task would not work correctly. My devices can receive push notification from Todoist without problem. Tried SMS before and also worked but I elected to use push notification because that I like push notification better and don’t want to raise unnecessary cost to your guys as my phone number is in China.

Brendon Wadey staff
Replied on Mar 18, 2014 - 02:34

Hi Ning,

Are these all iOS devices? This was actually a known issue with Android, that should be fixed in an upcoming update. There is also an iOS update coming soon that could help with this issue, but was not directly fixing Reminders.

Are these only tasks that are shared, or all tasks?

Regards,
Brendon.

NC
ning cai premium
Replied on Mar 18, 2014 - 02:46

Hi Brendon,

My devices are all iOS based. Reminder for recurring tasks are not working properly, shared or not. One-off reminder works better.

The tasks are scheduled correctly as I can see all tasks in the right places in my calendar, just the reminder. Is the problem caused by client side issue? I thought the push notification is from server side.

G
Greg premium
Replied on Mar 18, 2014 - 03:53

I have exactly the same problem - but I use a mix of iOS and Windows.

This issue actually raises another important feature which is missing from Todoist. It would be great if reminders could be set to occur every day (for example) even if they were not checked off yesterday. In ning cai's example if he forgets to check off his 7:30am reminder today then it wont appear a tomorrow - which is a real pain. Toodledo handle this functionality very well.

David Trey staff
Replied on Mar 18, 2014 - 12:59

Hello Greg,

Reminders will be sent every day even if the task is overdue, but in this case, you should use absolute reminders (set to "every day @...") instead of relative reminders ("30 minutes before").

@Ning - I have asked you about the exact due date of your tasks and we really need this information to even try to reproduce this issue, but you've only mentioned the days and separately the time. We need the exact precise information about what you're typing into the date field. Is it "every Monday at 7:30am" or "ev Mon @ 7.30am" or "every Mon 0730"?


Best regards,
David

G
Greg premium
Replied on Mar 18, 2014 - 22:40

:Thanks David. I'll give it a try and report back tomorrow.

Great customer service as always :-)

NC
ning cai premium
Replied on Mar 19, 2014 - 02:11

Hi David,

My entry is as ‘ev mon @ 7:30am’, with 2 reminders of which 1 to myself at 30-minute before due and 1 for my wife at 30-minute before due.

In Today view, since I was not sure how the app would handle reminder for recurring task if it is checked off, so in the ‘Today’ view I intentionally did not check-off recurring items that past due. Since reminders not showing up, I then tried checking off past due tasks, and still not working properly.

David Trey staff
Replied on Mar 19, 2014 - 13:20

Ning,

Thank you for this information, but I'm still not sure I got it right. You've said you set one reminder 30 minutes before for you and another for your wife - that's not possible. If you add 2 reminders for the same task at the same time, you can't set one to arrive on one device and another on a second device, they will both arrive for you at the same time.

Secondly, there is no difference between a task on the today view and a task in the project view - it's the same task so if you check it off in a project, you won't see it scheduled separately on the today view.

That said, if this task was not checked off and left overdue, then it will never generate any other reminder and never move to the next date. You have to perform some action on it, either check it off if you've completed it or postpone it if you've missed it and wont catch up - in both cases, it will move to the next Monday and you'll get both reminders again 30 minutes before the deadline next Monday.


Best regards,
David

NC
ning cai premium
Replied on Mar 19, 2014 - 16:07

Hi David,

Regarding the 1st point, I share the project with my wife who is also on
premium plan so that I am able to set 1 reminder showing on my phone and a
separate 1 for her device. Any thing I am missing here?

I will look into your instruction regarding checking off task. In concept,
I think for a recurring task, user treatment to the present or past
occurrence should not impact the behavior of the future occurrence.

Best regards,
Ning


在 Mar 19, 2014,9:21 PM,Todoist Support <
support.xxxxxxxxxx@support.todoist.com> 写道:

Todoist Support <http://todoist.com/Support/> | *David Trey* (Doist
Support Staff) added a comment to question Recurring reminder not
working<http://todoist.com/Support/show/30983/#comment_101964>

Ning,

Thank you for this information, but I'm still not sure I got it right.
You've said you set one reminder 30 minutes before for you and another for
your wife - that's not possible. If you add 2 reminders for the same task
at the same time, you can't set one to arrive on one device and another on
a second device, they will both arrive for you at the same time.

Secondly, there is no difference between a task on the today view and a
task in the project view - it's the same task so if you check it off in a
project, you won't see it scheduled separately on the today view.

That said, if this task was not checked off and left overdue, then it will
never generate any other reminder and never move to the next date. You have
to perform some action on it, either check it off if you've completed it or
postpone it if you've missed it and wont catch up - in both cases, it will
move to the next Monday and you'll get both reminders again 30 minutes
before the deadline next Monday.

David Trey staff
Replied on Mar 19, 2014 - 18:37

Ning,

Reg. 1 - that's not really possible. That is - if you're referring to push notifications for 2 devices. In that case, this one reminder would arrive on both your devices without having to set another one. If that's not what you mean and one of the reminder methods is SMS, then yes, it makes sense in this case.

Reg. 2 - recurring tasks are not independent, so if you create a task due "every Monday", it will not spawn separate instances for it scheduled each Monday, but it will still be just one single task, but instead of completely disappearing from your list when you check it off (as single occurring tasks do), it moves to the next instance. So if this one task is overdue, then nothing else will happen to the task unless you either check it off or postpone it.

In other words - if it's overdue right now, it will stay there forever to show you that you've missed it. If we would allow it to move to the next date by itself without any action, it would defeat the purpose - you wouldn't have to complete anything, you couldn't keep track of what you've missed, it would all just reschedule itself letting you think that it's all getting done without really being done.


Best regards,
David

NC
ning cai premium
Replied on Mar 20, 2014 - 02:16

Hi David,

Could be that I didn’t check off past due. I set up a daily task to try and will share the results. One question - To checking off task, is swiping from right to left the same as clicking on ‘Complete’?

Regarding the 1st topic, I didn’t get your point. To me, it is just for every task in a shared project, each person set up a respective reminder for himself.

David Trey staff
Replied on Mar 20, 2014 - 13:31

Ning,

Thank you for clarifying point 1, I misunderstood you, yes this should work in this case.

As for swiping - yes, it's the same as tapping on the task and then choosing "Complete".


Best regards,
David

NC
ning cai premium
Replied on Mar 24, 2014 - 03:43

David,

Reporting back on the experiment - I set a new daily task 4 days ago with due date as ‘every day @ 12pm’. There is a auto 30-minute reminder for the task, nothing else. I was only able to get reminder on the first occurrence, then no more reminder show up on any following day. I followed the instruction that checked off task every day by clicking the ‘Complete’ button. After task checked off, the app moves it to the next occurrence date correctly, just the reminder not working. Let me know if I can help the dev team to reproduce the issue.

David Trey staff
Replied on Mar 24, 2014 - 13:10

Ning,

Thank you for your report. Just one more thing - are you using the app in English or any other language?


Best regards,
David

NC
ning cai premium
Replied on Mar 25, 2014 - 02:11

David,

Good question.. In short, I use mix of English and Simplified Chinese on devices.

- UI: My phone’s UI language is set to Chinese, so Todoist on iPhone automatically uses Chinese UI. The app on my laptop and Chrome plug-in use English UI
- Language for the Syntax of setting up recurring task: I was pleasantly surprised to find out that Todoist offers syntax in Chinese to set up due date for recurring task. However I use English syntax ONLY to set up recurring due date just exactly as the examples I provided before.
- Text for project name and task name: I have many projects and tasks inputed as Chinese or mix of English and Chinese. There is no any issue on any of the client app handling Chinese.

Hope this is helpful for diagnostic.

David Trey staff
Replied on Apr 03, 2014 - 16:26

Hello,

This issue has now been fixed. The fix will be deployed within a few hours.


Best regards,
David

NC
ning cai premium
Replied on Apr 15, 2014 - 07:48

Hi David,

Gladly update that the recurring reminders have been working correctly for me since last week, for both new and existing tasks. Good work!

EM
Emma McCreary premium
Replied on May 13, 2014 - 01:04

I would really like reminders that kept getting sent and I wouldn't have to check "completed" each time. Like every Sunday it emails me to water my plants. Once the reminder is in my email inbox, it sits there until I complete it, and deleting the email says I am "done". I don't also want to have to remember to go back into Todoist and check a box to make sure I get the reminder again next Sunday.

Brendon Wadey staff
Replied on May 13, 2014 - 01:16

Emma,

So to clarify, reminders are working for you, just you'd like it to work a different way as described?

Regards,
Brendon.

EM
Emma McCreary premium
Replied on May 13, 2014 - 01:17

Yes, they work, the very first time, but then I have to keep checking the box. So yes, they work the way you designed them, they just don't work for my needs.