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Body of emailed tasks not seen in task note field.

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David Trey staff
Replied on Mar 13, 2014 - 09:38

Hello Michael,

Please tell me - was this an HTML email, did it contain a signature and if so - did it contain anything else aside from the signature? If it contain an attachment, how long did you wait for it to show up (it could take a minute if the attachment was big)?

Please forward the email you're referring to (you can of course remove any sensitive data, we just need to see the basic structure and formatting of this message) to david@doist.io and brendon@doist.io


Best regards,
David

David Trey staff
Replied on Mar 13, 2014 - 09:46

Michael,

Please forward this email to david@doist.io and brendon@doist.io we need to see the email itself as in most cases it's not an issue with the text, but with the way it's formatted, what properties does the message have etc.


Best regards,
David

David Trey staff
Replied on Mar 13, 2014 - 10:39

Michael,

Your earlier message is removed from this thread. Thank you for this email, though I can't reproduce this issue :-( I've forwarded it to my projects and it arrived with the entire body intact as a task note.

That said, just to clarify - have you tried forwarding it to a different project or just one (to make sure it's not an issue specifically with an email address of one project)?


Best regards,
David

Michael Toschi premium
Replied on Mar 13, 2014 - 10:47

Tried sending to a different project with the same result. Too much time trying to use Todoist, not enough time working.... Sorry.

David Trey staff
Replied on Mar 13, 2014 - 10:50

Michael,

We're sorry to hear that :-( We'll continue trying to reproduce this issue and fix it as soon as we identify its cause.


Best regards,
David

AR
Andreas Reinhold premium
Replied on Mar 14, 2014 - 14:46

I have exactly the same issue with HTML emails. Body does not show up in note.

David Trey staff
Replied on Mar 14, 2014 - 15:28

Hello Andreas,

We're looking into this as we're switching to another mail handling system and we'll try to make it work in as many cases as possible.


Best regards,
David

BD
Barry Davis premium
Replied on Apr 03, 2014 - 15:11

Has this been resolved? I forward an email and only my signature is captured by todoist. The rest of the email chain does not show up anywhere. This is kind of a deal breaker for email to tasks, is it not?

BD
Barry Davis premium
Replied on Apr 03, 2014 - 15:14

That's when sending via plain text. Apparently sending as HTML works?

AR
Andreas Reinhold premium
Replied on Apr 03, 2014 - 15:16

it works for me from outlook. It does not work for me from iOS if I have the "add level of indentation when forwarding or replying" switch enabled in mail settings. After turning that off, it also works for me from Mail for iOS.

BD
Barry Davis premium
Replied on Apr 03, 2014 - 15:23

That was it! My settings were different between HTML and Plain Text for the indentation. Thanks a ton!