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Duplicate tasks

CD

For some time now I have been having duplicate tasks show up on my iPhone 4S and 4th generation iPad. This happens as soon as the task is created. When I "complete" one of the duplicate tasks in order to get rid of it, the other also disappears, and so I have to recreate the task again (with no guarantee that the duplication won't appear again). If I add a note after creating the task, the note only appears in one, not both, tasks, but regardless of which task I delete (i.e. check off as "complete" in order to remove the redundant task), both versions of the task disappear.

All responses

Brendon Wadey staff
Replied on Mar 11, 2014 - 02:43

Hi Cliff,

So this only shows on the iOS device? What version of iOS are you running? Have you logged out of the app and back in again recently?

Regards,
Brendon.

Kakaxa premium
Replied on Mar 12, 2014 - 19:47

+1

CD
Cliff Donaldson premium
Replied on Mar 14, 2014 - 00:58

Hi Brendon,

I always keep the operating systems up-to-date, and am presently using iOS 7.1 on both devices. I tried deleting the app on my phone and downloading it again, but the same duplication persisted. I then deleted the app on both devices and downloaded them again. So far, so good...I'm hoping that this might have solved the problem.

Cliff

DD
Daniel Drucker premium
Replied on Apr 15, 2014 - 14:35

I'm also having this problem, also on latest iOS and latest Todoist version. Deleting the app and reinstalling fixes the problem temporarily, but it will reoccur for some other task a few days later.

DD
Daniel Drucker premium
Replied on Apr 15, 2014 - 14:40

Here's a video of it happening: https://www.youtube.com/watch?v=8y6a8zPc1oo

Brendon Wadey staff
Replied on Apr 15, 2014 - 16:21

Hi,

8.2 which would be coming soon should address this issue.

Regards,
Brendon.

Stephen Lack premium
Replied on Apr 21, 2014 - 20:03

Great video Daniel! I am having the *exact* same problem...been happening for a while too. IOS 7.latest, iphone 5, etc, etc. Not happening on web or desktop though.

TE
Tobias Eichert premium
Replied on May 08, 2014 - 08:39

Hi Brendon,

unfortunately this problem still persists with the latest Todoist version:

8.2 (12079) running on iOS 7.1.1 (iPhone 5s).

One of my tasks is showing twice within the app, while on the website there's only one entry. Syncing doesn't get rid of the redundant entry.

Clyde Romo staff
Replied on May 08, 2014 - 10:08

Hi Tobias,

Please consider re-installing the app again and see if that helps. I personally use the iOS app on a daily basis and have not encountered duplicate tasks. If you can reliably replicate the issue, please let us know so we can report it to our developers.

Really sorry for the inconvenience.

Best Regards,

Clyde

TE
Tobias Eichert premium
Replied on May 08, 2014 - 10:23

Hi Clyde,

I did a clean install just yesterday, so I guess no old cache or settings should be involved.

Regards
Tobias

Clyde Romo staff
Replied on May 08, 2014 - 12:26

Hi Tobias,

We have reported this issue already to our developers. Sorry for the inconvenience. We'll update you as soon as we make some progress.

Best Regards,

Clyde

Stephen Lack premium
Replied on May 09, 2014 - 00:45

I did clean install ...seems to be fixed for me :-)

TE
Tobias Eichert premium
Replied on May 09, 2014 - 04:07

Maybe it's not necessarily related to the client app but to the way the server and client are negotiating. This'd make reproducing the issue a bit hard, though. (doh)

I certainly did a clean install as well (actually I reset the whole phone and manually installed Todoist), but the issue persisted in the latest iteration of the app.

AK
Aaron K premium
Replied on May 13, 2014 - 13:40

Duplicate tasks on some items for me. I have to check complete on both to have both disappear. iPhone 4s version 6.0.4 (11301), and on OSX 4.1.5 (latest).

J
johannn premium
Replied on May 15, 2014 - 20:25

I also have this issue sometimes. (iPhone iOS 7 with latest Todoist)

Sergey Velts premium
Replied on Jun 05, 2014 - 05:12

So do I (Android 4.4, Web)

SA
sobia ali premium
Replied on Jun 22, 2014 - 23:20

+1. I am still seeing the same issue.

B
Ben premium
Replied on Jul 23, 2014 - 18:48

Same issue. This is a deal-breaker for me. It makes the app nearly unusable. Here comes bad feedback in the App Store!

B
Ben premium
Replied on Jul 23, 2014 - 18:48

By the way, deleting and reinstalling does nothing. I've tried it a few times. This is clearly a problem on Todoist's end.

JQ
Jeroen Quiros premium
Replied on Jul 24, 2014 - 23:17

So now I'm starting to see tasks twice as well. :-/

PD
Phil Davis premium
Replied on Sep 15, 2014 - 12:04

Same here. Getting annoying.

TV
Taco V premium
Replied on Sep 18, 2014 - 09:37

Many updates since this problem first popped up, it's still happening. Hard to reproduce consistently, but it happens often.

Clyde Romo staff
Replied on Sep 18, 2014 - 09:43

Hi Taco,

Please update to version 8.5 of the app as we have made some improvements and added a fix for this problem.


Regards,
Clyde

TV
Taco V premium
Replied on Sep 18, 2014 - 09:51

I upgraded just now. Will report back if it re-occurs!

JQ
Jeroen Quiros premium
Replied on Sep 19, 2014 - 14:08

Unfortunately it's still there 😞

David Trey staff
Replied on Sep 19, 2014 - 14:10

Hello Jeroen,

Please try to delete and reinstall the app (version 8.5) and let us know if the issue persists.


Regards,
David

SH
Scott Hall premium
Replied on Sep 19, 2014 - 15:20

Same thing for me. I have been seeing duplicate tasks on my iPhone and mac OS. I always am at the latest version. This has been happening to me ever since I first starting using TODOIST (about 4 to 5 months ago I think). It is very problematic for me. I have 3 or 4 times over the months deleted and reinstalled. Just a real pain.

David Trey staff
Replied on Sep 19, 2014 - 15:36

Hello Scott,

Please try to delete and reinstall the app (version 8.5) and let us know if the issue persists.


Regards,
David

АХ
Антон Хатунцев premium
Replied on Sep 22, 2014 - 10:50

Upgraded to 8.5. Problem still persists.

Clyde Romo staff
Replied on Sep 22, 2014 - 11:06

Hi,

I'll pass this along to our developer but if you can provide some steps on how to replicate the issue, that would greatly help us address this problem.

Sorry for the inconvenience.


Regards,
Clyde

АХ
Антон Хатунцев premium
Replied on Sep 22, 2014 - 11:18

Well, it seems like random bug. Sometimes I create tasks without any problems. Sometimes I create an ordinary task, switch to another apps, then back to Todoist and see the last task doubled.
If I make done duplicated task - both tasks disappear (by the way it's like lottery - you'll never know which task is original and which is duplicated copy).
If I make done the real (origin) task - duplicated task still persists and is visible only in IOS app until it is marked done or deleted as well. Web app or MAC app do not sync any duplicates at all.

АХ
Антон Хатунцев premium
Replied on Sep 22, 2014 - 11:19

By the way task counter label on app icon doesn't count duplicates.