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Inbox not receiving tasks emailed to it

I've triple-checked the email address for my inbox folder in Todoist, and that my Outlook rule is working properly, but the emails haven't been going across for about a week.

All responses

Kenneth Baucum premium
Replied on Mar 10, 2014 - 19:38

Update: most recent known good time was "Feb 25 2014 - 1:10pm"

Brendon Wadey staff
Replied on Mar 10, 2014 - 21:40

Hi Kenneth,

Is this only with the Inbox project, or all projects? What are you sending exactly, do they have any special characters, or data?

Regards,
Brendon.

Kenneth Baucum premium
Replied on Mar 10, 2014 - 22:02

This appears to be all projects, now that I look closer. Data may or may not have special characters, and I've now tested from multiple sources, including work email and Google Mail.

To simplify, it looks like I cannot receive tasks via email from any source.

Brendon Wadey staff
Replied on Mar 10, 2014 - 22:09

Kenneth,

Please check to see if you have added all email address that you are sending from to the accepted list. When you right click a project (or within wrench icon for Inbox) and choose Email Tasks To This Project, that is where you can also find the accepted list.

You said you had it working before Feb 25, did any of these address' change?

Regards,
Brendon.

Kenneth Baucum premium
Replied on Mar 10, 2014 - 22:16

I checked that for the inbox...it is already correct. None of the the
addresses (origin or destination) have changed according to my knowledge.

David Trey staff
Replied on Mar 10, 2014 - 23:29

Hello Kenneth,

I've passed this issue to the developers and we'll look into it now. Sorry for the inconvenience.


Best regards,
David

Kenneth Baucum premium
Replied on Mar 11, 2014 - 13:28

Many of the missing tasks/emails just came in -- I woke up this morning to 253 tasks in my inbox. Something was hung up somewhere. Thanks for the help.

RN
Ronald Nolte premium
Replied on Mar 24, 2014 - 17:18

I am still experiencing this issue. It appears to be mainly related to the inbox.

Brendon Wadey staff
Replied on Mar 24, 2014 - 20:07

Ronald,

Thanks for that information, it will help.We hope to find a solution soon.

Regards,
Brendon.

David Trey staff
Replied on May 16, 2014 - 12:06

Hello,

We've made changes to the way incoming emails are handled and this issue should now be solved. However, if you'll still experience it or fragments of an email won't arrive as a task note, please let us know.


Best regards,
David