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Email Body not in notes

HC

Recently I began using the Email function and noticed that when I forward an email the body is no where to be found as a note. Any idea what can be happening? I've checked this through the Mac app and the web both with the same results.

All responses

David Trey staff
Replied on Mar 10, 2014 - 14:05

Hello Harly,

Please try to forward one test email that does not have a signature, doesn't have any attachments, just some "Test text" in its body and a short subject and if this message also arrives with no body converted to a task note, please forward this email to david@doist.io and brendon@doist.io


Best regards,
David

HC
Harly Chavarria premium
Replied on Mar 10, 2014 - 15:06

Plain text email was received fine, when I forward an email with my signature only my signature appears the rest of the message is not there. When I forward a message and remove my signature only the subject comes through.

David Trey staff
Replied on Mar 10, 2014 - 15:11

Harly,

Please forward an email with your signature to us, we'd need to see how it's formatted and what kind of separator between the text and the signature is used.


Best regards,
David

Will Wilson premium
Replied on Mar 10, 2014 - 15:51

I am also having this problem. I have an HTML Signature and anything I forward is not showing up in the notes, only the subject. I have even removed my signature and just sent the body of the original email and it still did not go through.

If I just type some text above the forward email only that text shows up, not the rest of the email.

I am using a Mac and have tired this with Airmail, the Mac Mail client, and Outlook 2011 and the forward items always have the body of the email removed from the nots box.

Also not working for iPad or iOS devices. Forwarded email bodies are not showing up.

HC
Harly Chavarria premium
Replied on Mar 10, 2014 - 16:44

I have the same results as Will and have also tried the same applications as his. I have forwarded an email that I previously forwarded as a ToDo.

David Trey staff
Replied on Mar 10, 2014 - 18:34

Hello,

Thank you for the emails, we'll look into this issue now.


Best regards,
David

David Trey staff
Replied on Mar 11, 2014 - 10:01

Hello,

These issues should now be fixed. Please let us know if you'll still experience them.


Best regards,
David

KS
Kelly Smith premium
Replied on Mar 13, 2014 - 09:52

I have this issue, too. But it seems to only happen when I add a date prompt like <date tomorrow>

KS
Kelly Smith premium
Replied on Mar 13, 2014 - 09:55

This is an essential part of my workflow so if we can look into this soon I'd appreciate it.

David Trey staff
Replied on Mar 13, 2014 - 10:47

Hello Kelly,

Unfortunately, I can't reproduce this issue. Please forward one such mail to david@doist.io and brendon@doist.io

Also, please tell me - do these mails have attachments? If so, what are the file sizes of the attachments?


Best regards,
David

AR
Andreas Reinhold premium
Replied on Mar 14, 2014 - 15:08

I still have this issue. No matter how I format my email body and signature, there is either a part of the message missing in the note or no note created at all.

Will Wilson premium
Replied on Mar 14, 2014 - 16:06

This was working for me earlier now it is back to not working. I forward an email and I only get the information BEFORE the forward email. If I removed all the stuff I add in front nothing shows up.

David Trey staff
Replied on Mar 14, 2014 - 16:31

Will,

We've reverted the recent change and will look into another solution. It should now work as it did before. Sorry for the inconvenience.


Best regards,
David

Will Wilson premium
Replied on Mar 14, 2014 - 16:48

Ok so it is not working now, is that the expected behavior until you have a solution in place?

David Trey staff
Replied on Mar 16, 2014 - 17:55

Will,

We will solve this in the upcoming week, sorry for the inconvenience.


Best regards,
David

MB
Markus Blaser premium
Replied on Mar 21, 2014 - 06:47

Hi David,
I noticed that attachments are in the task but not text/content in the forwarded mail. Tell me if you need an example (don't want to fill your Inbox unnecessarily :-) ).

Best regards

Markus

David Trey staff
Replied on Mar 21, 2014 - 07:46

Hello Markus,

Yes, please send such email to david@doist.io (incl. the URL to this thread for reference) and we'll look into it.


Best regards,
David

David Trey staff
Replied on Mar 21, 2014 - 09:49

Markus,

Thank you for the email, I've been able to reproduce this issue and we'll look into it.


Best regards,
David

MB
Markus Blaser premium
Replied on Mar 28, 2014 - 11:01

Hi David,
I was out of office for some days - any news about this issue?

Best regards

Markus

Brendon Wadey staff
Replied on Mar 28, 2014 - 11:04

Markus,

We do not have any updates at this time, but we are still looking into this issue.

Regards,
Brendon.

HM
H.F. Mason  premium
Replied on Apr 05, 2014 - 11:57

Yes, it would be nice to simply forward an email and have the entire body of the email show up as a note. Any progress?

David Trey staff
Replied on Apr 06, 2014 - 15:52

Hello H.F.,

That's exactly how the "Email tasks to this project" feature is supposed to work. We're looking into the issues tat cause it to not register the email's body or signature.


Best regards,
David

J
Jeff premium
Replied on Apr 07, 2014 - 07:07

I have the same issue using Apple Mail on Mac OS X (not gmail btw).
Postbox has the same problem, although it passes thru not the "forwarded" part, but a trailing text at the bottom. In both cases, the actual content of the mail is not included.

David Trey staff
Replied on Apr 07, 2014 - 08:37

Hello Jeff,

Thank you for the mail, I've passed it to our devs and we'll look into this.


Best regards,
David

J
Jeff premium
Replied on Apr 08, 2014 - 07:35

a hint for your support staff -- if I "redirect" the mail instead of
"forwarding" it, then it all works as it should.

the obvious conclusion is that the mail filter you use does not always
interpret the quoting correctly; might also not be able to handle all
the various forms of "Begin Forwarded Message" attributions.

David Trey staff
Replied on Apr 08, 2014 - 08:24

Jeff,

Thank you, I'll pass it along to our devs.


Best regards,
David

M
MyRec.com premium
Replied on Apr 11, 2014 - 10:28

Any update on this? We've just realized this was happening as well (Mac Mail 7.2) and as a result are missing a lot of information we thought we'd kept.

Brendon Wadey staff
Replied on Apr 11, 2014 - 13:40

Hi,

We don't have any update at this time, sorry for the trouble.

Regards,
Brendon.

MB
Markus Blaser premium
Replied on Apr 15, 2014 - 03:42

Hi together,
today I have a new issue with forwarding mails: The server bluntly refuses the message.

Yes, I can add the mail in Postbox also as task but then I have access only on my Mac. Forwarding it would mean to have the mail-body as note to the task on any other device and if this would work that would be really nice.

Hope you'll have a fix soon.

Best regards

Eric Machan Howd premium
Replied on Apr 22, 2014 - 12:00

I'm having the same issue ... and have confirmed that the Redirect option works. Looking forward to the forwarding fix. ;)

TP
Thomas P. Sauerlaender premium
Replied on May 07, 2014 - 06:42

Same with me.

David Trey staff
Replied on May 16, 2014 - 07:06

Hello,

We've made changes to the way incoming emails are handled and this issue should now be solved. However, if you'll still experience it or fragments of an email won't arrive as a task note, please let us know.


Best regards,
David

TP
Thomas P. Sauerlaender premium
Replied on May 16, 2014 - 09:51

Sorry David,

just forwarded your Mail ti my Todoist account and the body is still not in the Note field…

Brendon Wadey staff
Replied on May 16, 2014 - 10:22

Thomas,

Thanks for the information, we are going over it now and will respond when we know more.

Regards,
Brendon.

Mark Berger premium
Replied on May 21, 2014 - 14:12

Hey there,

I experience the same issue now, forwarding mails worked fine before, now I only find my signature in the Todoist Note.

Brendon Wadey staff
Replied on May 21, 2014 - 19:38

Mark,

Thanks, we are still looking into this. Sorry for the delay.

Regards,
Brendon.

J
Jeff premium
Replied on May 22, 2014 - 08:46

Hi *

I have a clue to the problem: it has to do with quoting. I "redirected" a mail to Todoist; this mail was a reply to another mail so there were pieces in that mail that were quoted (attributed). Those pieces are missing in the Todoist task note. To be clear:

A piece of the original mail source (apple mail, View->Message->Raw Source):

Hoi

ik weet niet wat er stuk is, of naccuse of je handleiding ..=20

On May 13, 2014, at 16:40 , David <email@addres.here>; wrote:

> Voor de niet-VO accounting: daar moet ik nog even naar kijken, want
> in de nieuwe methodiek moet je die los opgraven. Dat kan wel, maar
> heeft wel heel veel command-line opties nodig (in plaats van "FQAN"
> moet je dan "UNIX" als aggregator opgeven).

ik probeerde UNIX in verschillende vormen, omdat in de handleiding voor =
naccuse is er niets wat =91aggregator=92 heet :-)

.... and now what shows up in the note attached to the task:

Hoi

ik weet niet wat er stuk is, of naccuse of je handleiding ..



ik probeerde UNIX in verschillende vormen, omdat in de handleiding voor naccuse is er niets wat ‘aggregator’ heet

Notice that everything preceded by ">" characters has been filtered out of the message. Many email clients quote a forwarded message with ">" characters. This is probably why forwarded messages are not working for so many people.

Brendon Wadey staff
Replied on May 22, 2014 - 09:25

Jeff,

We will try testing this, but to be clear. You are saying if the forwarded email has no quotes "" in it at all, as in the quote symbols, it works without issue? Does it happen even if the quotes are not surrounding any words?

Regards,
Brendon

J
Jeff premium
Replied on May 22, 2014 - 13:17

Hi Brendon,

Sorry for the confusion, I am using what may be "unix speak". What I mean is, that when a mail client program is used to forward or to reply to a mail, it includes the original message. In order to make a distinction between the original message being forwarded or replied to, it very often prefixes lines from the original message with a special character. This is a process called "quoting" the original message but has nothing to do with quotes "".

In the example provided, the lines that start with ">" (greater than characters) are the "quoted" message. These lines have disappeared in the version attached to the todoist task. Hence I suspect that whatever mechanism you use to transfer mails into tasks, is somewhere along the chain, removing any lines that start with a greater than character >

Given that most email clients, when forwarding an email, will prefix every single line of the original email with a greater than > character, this could easily explain why the forwarded messages are empty. It also explains why the signature lines would show up, as the signature lines are not part of the original message being forwarded so those lines are not prefixed with a greater than > character and hence not removed from the message and hence DO show up in the Todoist task attachment.

Mark Berger premium
Replied on May 23, 2014 - 05:03

FYI, forwarding works again for me...

TP
Thomas P. Sauerlaender premium
Replied on May 23, 2014 - 05:15

Sorry, NO, its not, just checked it....

Mark Berger premium
Replied on May 23, 2014 - 11:15

yeah, I was celebrating too early... just found this out: it works fine for me when I forward the mail via the icloud web interface, and not at all when I use my macs mail app.

Brendon Wadey staff
Replied on May 23, 2014 - 11:42

Hi,

If everyone can confirm...

- Which clients are you using to send the emails, do they all fail for you?
- Are you forwarding a new mail, or a reply, as in does it have quotations in it?
- If you send an email directly to it, not forwarding a mail (new mail) does it happen?

Regards,
Brendon.

Mark Berger premium
Replied on May 24, 2014 - 03:04

Hey,

forwarding works fine if I use the web interface (both icloud and gmail),

it doesnt work via apple mail app (both)

With a direct (not forwarded) email, its just the same.

cheers,

mark

J
Jeff premium
Replied on May 25, 2014 - 06:19

Hi,

I've tested using both apple mail and the gmail web interface. The constant factor is the ">" character at the beginning of a line. This is what apple mail uses as standard to prefix forwarded mails, as well as to show attribution of replied-to mails.

As far as I can tell, it doesn't matter whether you send something, redirect something with replied-to text in it, forward something ... anything that results in a ">" character at the start of a line will get stripped out.

Lots of windows mail clients use HTML formatting, and in HTML format, the ">" character is escaped. I suspect that whatever Todoist is using to parse mail may be assuming certain HTML behavior and hence not dealing correctly with and un-escaped ">" characters.

If your test / debugging / development team doesn't have enough info to solve this now, you should consider getting a new team ;-)

J
Jeff premium
Replied on May 25, 2014 - 06:22

one more piece of info : it appears to only be a ">" character at the start of a line. A line in the email like:

this line contains a quote character >

comes thru just fine. A line like

> this line contains a quote character too

will disappear from the mail when viewed as the Todoist task note.

AR
Andreas Reinhold premium
Replied on May 25, 2014 - 06:42

I have to say that I'm seriously disappointed in how this issue, which has been around for such a long time, has been addressed. Instead of fixing this problem that is crucial for the workflow, there were resources dedicated to new features that do not add any real value (last bigger update) IMHO. I was forced to find a replacement for todoist and had to make the switch. This basically leads me to canceling my premium membership now, which is a shame because todoist is such a promising app. I simply disagree with the development and support strategy of todoist.

Best Regards
Andreas

J
Jeff premium
Replied on May 27, 2014 - 13:49

The thing that worries me the most about how this issue is being addressed, is what it says about the troubleshooting / support / testing / maintenance team. I did not say "development team" because the core of Todoist is relatively trouble-free. I have yet to experience a service outage and the system does not lose tasks -- somebody obviously knows what they are doing at Todoist. The same cannot be said for the troubleshooting / support / testing / maintenance team (TSTM for short) ... either there is no TSTM team, or they are rather inexperienced -- I can't believe finding this would take more than a day of full-time effort, and certainly a week should be sufficient to handle even the most contorted of fixes. I am basing my estimates on watching my own team of 5 engineers doing (part time) TSTM for global distributed computing services.

If there is ever a big problem at Todoist, major service outage, I see no reason to expect that it would be addressed quickly. Does anybody have examples of big Todoist problems that were fixed quickly? I haven't been using it that long.

J
Jeff premium
Replied on May 27, 2014 - 13:54

PS this is not a potshot at Brendon -- often the face of the TSTM to the outside world has that as their primary job, not actually doing the TSTM! They are also often instructed to be relatively neutral in their answers (say "expectation management" three times real fast) -- my previous post was based on my own diagnosis of the cause of this problem (> characters), how long it took me to make that diagnosis, watching my team handle similar problems, and how long this particular bug has been unsolved -- NOT on how Brendon has communicated with us here in this thread.

Brendon Wadey staff
Replied on May 27, 2014 - 14:03

Jeff,

The issue is sometimes we can't reproduce, which we need to be able to do, sometimes its because we are working on other issues. That being said, most issues are resolved quite soon, and issues such as we are having today are rare.

I will bug the developers about this again, and re-explain the situation and it shouldn't be much longer.

Regards,
Brendon.

J
Jeff premium
Replied on May 27, 2014 - 14:37

Hi Brendon,

Surprised you can't reproduce it. For me it's 100 percent reproducible:

make sure emails are not being sent in HTML in your email client
send a mail to the todoist project
in that email include at least one line that starts with a > character. the line really needs to start with that character, this is not the same as the character showing up in position 1 of the text box due to line wrap!!

if HTML format is turned off and the > character really is the first character of a text line in the email, for me that line NEVER shows up in the todoist task notes version of the email. never.

Brendon Wadey staff
Replied on May 27, 2014 - 14:42

Jeff,

Thanks for the detailed instructions. Even if I can not, someone on our team should be able to. This situation is taking longer due to both reasons.

Again, sorry for the delay.

Regards,
Brendon.

Justin premium
Replied on May 28, 2014 - 08:53

I am having the same issues. I've identified that it DOES work with Google Apps Gmail, but will not work for same emails sent from desktop Mac Mail or from iPhone Mail App. Thank you,

MA
Mo Abdelbaki  premium
Replied on May 29, 2014 - 16:56

I'm having the same issue, as if you need to hear it again. Mac Mail and it strips out the body of the forwarded message. I actually upgraded for this function specifically, but it looks like you're close to a solution. I thank you in advance.

WC
Wells Chang premium
Replied on May 29, 2014 - 22:20

Same issue as well. Hope this gets resolved soon, as this was one of the primary reasons I upgraded as well.

Issue reproducible on various Android mail apps (Mailbox, Cloudmagic, etc.) as well as Mac apps (Airmail) and Gmail client.

CN
Christophe Nebout premium
Replied on May 30, 2014 - 09:32

Just to add a little contribution.... the attachments are always stripped out when I use Mail (mac os) but everything works fine when I forward it from my web interface (Firefox & gmail account).

MA
Mo Abdelbaki  premium
Replied on Jun 03, 2014 - 16:04

Okay. I've found a workaround and something that may help staff to figure it out. For those of you using Mac Email:

1) Click on Preferences
2) Go to "Composing" as shown on the bar above
3) Go to "Responding" on that page
4) Uncheck "Increase quote level"

This worked for me. I've included a screen shot to clarify. I'm now able to forward to Todoist and I've only had to sacrifice the indent of past messages in my threads. Until Staff figures out the reason for the stripping out of these indented messages, it'll work for me.

I hope this helps.

MA
Mo Abdelbaki  premium
Replied on Jun 03, 2014 - 17:33

I've added another pic to clarify.

Brendon Wadey staff
Replied on Jun 03, 2014 - 18:09

Mo,

Thank you for that information, it has been passed along.

Regards,
Brendon.

MA
Mo Abdelbaki  premium
Replied on Jun 03, 2014 - 19:00

My pleasure, Brendon. I hope it helps solve the problem.

Mo

Mark Berger premium
Replied on Jun 06, 2014 - 00:49

Mo Abdelbakis workaround helps me - a little bit. After unchecking "Increase level quote" the body of the forwarded message shows up in my Todoist, my attatched S/MIME certificate too - but not the PDFs that where attached to the message. This is really strange...

J
John premium
Replied on Jun 06, 2014 - 22:33

This works for me...

If you are using Postbox on Mac to forward a message to Todoist, on the forwarded message's toolbar, toggle "quote" to "summarize" and the body of the message will show up as note in your task.

Penny  premium
Replied on Jun 11, 2014 - 11:45

I'm having the same issues in Outlook but I can see the email body from the OUtlook add-on but nothing else.

Brendon Wadey staff
Replied on Jun 11, 2014 - 12:03

Penny,

As many of mentioned, changing your mailer's settings for how quoting emails work seems to resolve the issue. We are in the meantime looking how to resolve this permanently without having to change this.

Regards,
Brendon.

J
Jeff premium
Replied on Jun 11, 2014 - 12:30

Hi Brendon,

Your choice of words suggests that you are not aware of the scope of this issue. Changing the mailer's setting for quoting does *NOT* resolve the issue; it LIMITS the EFFECT of the issue somewhat.

Original emails come through OK when the quoting settings are changed. However if someone forwards me a message, or I want to forward a mail conversation to Todoist, changing my quoting settings does not help, as these mails are coming at least partly from other people, who are using normal quoting settings. In such a case parts of the mail will be missing when forwarded to Todoist and there's nothing I can do about it short of deep-editing the format of the mail before clicking the send button.

This issue is NOT resolved. For three months already!!

AO
Augusto Oliveira premium
Replied on Jun 11, 2014 - 18:05

I agree! The issue is not solved!

Brendon Wadey staff
Replied on Jun 11, 2014 - 18:07

Hi,

Yes we understand this and we are looking into it. It was not said it was resolved, sorry if that was understood that way.

Regards,
Brendon.

J
Jeff premium
Replied on Jun 12, 2014 - 08:04

Hi Brendon,

Take a look above : you wrote "changing your mailer's settings for how quoting emails work seems to resolve the issue."

Those words "seems to resolve the issue" are yours, not mine, and based on those words of yours, I wrote my post about there being no resolution as of yet. Since you know that the issue is not resolved, I suggest you avoid saying that something seems to resolve it. That in turns avoids the incentive for me to tell you something you already know, and waste my time posting! I am already wasting enough by being careful how I forward mails to Todoist because of the unresolved issue in question!

Regards,

Jeff

J
Jeff premium
Replied on Jun 26, 2014 - 05:38

Hi,

Today this feature does not work at all for me. Nothing shows up -- not even a task with empty body. It's as if I never sent the mail!

Bruce Saltzman premium
Replied on Jun 27, 2014 - 01:13

Any update on this issue. I'm new to TD and when trying this last night, I experienced the same issue as everyone else described.

CD
Cliff Donaldson premium
Replied on Jun 29, 2014 - 12:31

It's particularly frustrating when I forward an email to my Todoist Inbox that was sent to me without a subject line. In cases like that, not only is there no message in the forwarded email, but now I'm stuck trying to figure out what email message it was that I was supposed to follow up on! Yes, I could add details in the subject line when forwarding, but that really takes away from workflow and is far from being a "productive" way of getting things done.

Brendon Wadey staff
Replied on Jun 29, 2014 - 12:38

Hi,

We are very sorry about this. Our system is designed to strip out email signatures and information such as this, we aren't 100% sure why it has started to cause issues now but we are working to change how it works, and we hope it wont be much longer.

Regards,
Brendon.

Brendon Wadey staff
Replied on Jun 30, 2014 - 11:06

Hi,

We have made a major change to our system and how it works. So the issue should not occur anymore. That being said, it may be different then what you are used to if you have had it working before.

Regards,
Brendon.

Bruce Saltzman premium
Replied on Jun 30, 2014 - 11:23

Brendon, it seems to work. However I tried it with an email that had attached images. The images did not carry over. Is that not going to be a possibility? Thanks.

Brendon Wadey staff
Replied on Jun 30, 2014 - 11:55

Bruce,

Can you attach an EML file fo the emails sent that contains the attachment? It should be working.

Regards,
Brendon.

Bruce Saltzman premium
Replied on Jun 30, 2014 - 11:59

Sorry, not sure I understand.

> On Jun 30, 2014, at 12:55 PM, Todoist Support <support.30778.878715.dc1bbeb5870b12b66e1f@support.todoist.com>; wrote:
>
>
> Todoist Support | Brendon Wadey (Doist Support Staff) added a comment to question Email Body not in notes
> Bruce,
>
> Can you attach an EML file fo the emails sent that contains the attachment? It should be working.
>
> Regards,
> Brendon.
>
> Click this link to see it:
> todoist.com/Support/show/30778/#comment_115154
> If you no longer wish to receive notification emails, click here to unsubscribe

Brendon Wadey staff
Replied on Jun 30, 2014 - 12:06

Bruce,

I suppose this depends on the client you use, but basically we need a copy of the email, these turn into a file EML. Though giving an example of the attachment used may be of help as well.

Regards,
Brendon.

Bruce Saltzman premium
Replied on Jun 30, 2014 - 13:19



Hi Brandon,

I tried to send this earlier but it was rejected. I think it needs to be zipped. So hopefully this should do it. Thanks again.

Bruce


On Jun 30, 2014, at 1:06 PM, Todoist Support <support.30778.878715.dc1bbeb5870b12b66e1f@support.todoist.com>; wrote:

Todoist Support | Brendon Wadey (Doist Support Staff) added a comment to question Email Body not in notes
Bruce,

I suppose this depends on the client you use, but basically we need a copy of the email, these turn into a file EML. Though giving an example of the attachment used may be of help as well.

Regards,
Brendon.

Click this link to see it:
todoist.com/Support/show/30778/#comment_115160
If you no longer wish to receive notification emails, click here to unsubscribe

Brendon Wadey staff
Replied on Jun 30, 2014 - 13:27

Bruce,

Thank you, we will look into it.

Regards,
Brendon.