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When adding a new task or completing task on Mac App, red warning icon displayed at the bottom

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Mac OS 10.9.1
Todoist Mac Version 4.1.5 (147)

Have tried signing out of app and deleting Safari cache.

Occasionally, When I add a new task or edit a task, sync fails(even though computer is connected to the internet). Offline mode icon is displayed. Have to manually refresh a few times before sync occurs.

All responses

Brendon Wadey staff
Replied on Mar 07, 2014 - 18:01

Hi Pranay,

That is only displayed for bad connections, at least 90% of the time. So during the time it's showing it, how many times (and how quickly) are you hitting refresh, until it works?

Does this occur on the web version as well, or only the MacApp?

I am worried there is something much bigger going on with your system, as you have had quite a few issues with Todoist recently. Has anything else changed, in your network, your home computer, applications installed, settings changed?

Regards,
Brendon.

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Pranay premium
Replied on Mar 07, 2014 - 21:08

Only on Mac App. No, nothing has changed from my side. Have been having these issues since Todoist Next was launched.

I have to refresh after 30 seconds to a minute and then it works. If I try to refresh before, it doesn't sync.

Brendon Wadey staff
Replied on Mar 09, 2014 - 11:59

Pranay,

Very sorry for the trouble. It's very hard to figure out the solution, as it seems your entire Todoist experience is having issues. I am looking into a way to get logs that may help us troubleshoot.

If there is anything else you can think of that has changed recently, even if it does not seem related, it could help.

Regards,
Brendon.

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Pranay premium
Replied on Mar 09, 2014 - 15:20

Thanks Brendon. Would really appreciate a fix for the issue. Saw the same issue on Chrome - Mac as well.

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Pranay premium
Replied on Mar 15, 2014 - 09:14

Hi Brendon,
I deleted the mac app and removed all instances using app cleaner. Still seeing this issue very frequently. It's getting extremely difficult to use Todoist.

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Pranay premium
Replied on Mar 18, 2014 - 13:57

Can I please get some assistance with this issue.

Brendon Wadey staff
Replied on Mar 18, 2014 - 14:09

Pranay,

We will look into your account directly, but we appear to be at a loss for why you are having this issue and no one else.

I will let you know if we find anything

Regards,
Brendon.