+ Add Question

todoist on outlook doesn't work

JS

I've installed last version on my laptop and when I open outlook it does not appear.
Reading the various problems reported I've found a version (2.3.0.3) that "is on" in the outlook, but still doesn't work, appearing a error message Microsoft .NET Framework.

"Unhandled exception has ocurred in a component in your application. If you click Continue, the application will ignore this error and attempt to continue.

The 'system.data' start tag on line 152 position 4 does not match the end tag od 'DbProviderFactories'. Line 157, position 7."

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.Xml.XmlException: The 'system.data' start tag on line 152 position 4 does not match the end tag of 'DbProviderFactories'. Line 157, position 7.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)
at System.Xml.XmlTextReaderImpl.ThrowTagMismatch(NodeData startTag)
at System.Xml.XmlTextReaderImpl.ParseEndElement()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XmlTextReader.Read()
at System.Xml.XmlTextReaderImpl.Skip()
at System.Xml.XmlTextReader.Skip()
at System.Configuration.XmlUtil.StrictSkipToNextElement(ExceptionAction action)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(XmlUtil xmlUtil, String parentConfigKey, Boolean inLocation, String locationSubPath, OverrideModeSetting overrideMode, Boolean skipInChildApps)
at System.Configuration.BaseConfigurationRecord.ScanSections(XmlUtil xmlUtil)
at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()


************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.18444 built by: FX451RTMGDR
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll
----------------------------------------
OutlookTodoistADX
Assembly Version: 2.3.0.3
Win32 Version: 2.3.0.3
CodeBase: file:///C:/Program%20Files%20(x86)/OutlookTodoistADX/OutlookTodoistADX.DLL
----------------------------------------
AddinExpress.MSO.2005
Assembly Version: 7.2.4055.2005
Win32 Version: 7.2.4055.2005
CodeBase: file:///C:/Program%20Files%20(x86)/OutlookTodoistADX/AddinExpress.MSO.2005.DLL
----------------------------------------
System
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.18408 built by: FX451RTMGREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.18408 built by: FX451RTMGREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.18408 built by: FX451RTMGREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
AddinExpress.OL.2005
Assembly Version: 7.2.4055.2005
Win32 Version: 7.2.4055.2005
CodeBase: file:///C:/Program%20Files%20(x86)/OutlookTodoistADX/AddinExpress.OL.2005.DLL
----------------------------------------
log4net
Assembly Version: 1.2.11.0
Win32 Version: 1.2.11.0
CodeBase: file:///C:/Program%20Files%20(x86)/OutlookTodoistADX/log4net.DLL
----------------------------------------
Todoist.Model
Assembly Version: 1.0.0.3
Win32 Version: 1.0.0.3
CodeBase: file:///C:/Program%20Files%20(x86)/OutlookTodoistADX/Todoist.Model.DLL
----------------------------------------
Microsoft.Office.Interop.Outlook
Assembly Version: 14.0.0.0
Win32 Version: 14.0.4760.1000
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.Office.Interop.Outlook/14.0.0.0__71e9bce111e9429c/Microsoft.Office.Interop.Outlook.dll
----------------------------------------
office
Assembly Version: 14.0.0.0
Win32 Version: 14.0.4760.1000
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/office/14.0.0.0__71e9bce111e9429c/office.dll
----------------------------------------
AppLimit.NetSparkle.Net40
Assembly Version: 1.0.83.0
Win32 Version: 1.0.83
CodeBase: file:///C:/Program%20Files%20(x86)/OutlookTodoistADX/AppLimit.NetSparkle.Net40.DLL
----------------------------------------
System.Core
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.18408 built by: FX451RTMGREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
OutlookTodoistADX
Assembly Version: 2.3.0.3
Win32 Version: 2.3.0.3
CodeBase: file:///C:/Program%20Files%20(x86)/OutlookTodoistADX/OutlookTodoistADX.DLL
----------------------------------------
System.Xml
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.18408 built by: FX451RTMGREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Configuration
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.18408 built by: FX451RTMGREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
Microsoft.CSharp
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.18408
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.CSharp/v4.0_4.0.0.0__b03f5f7f11d50a3a/Microsoft.CSharp.dll
----------------------------------------
System.Dynamic
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.18408
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Dynamic/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Dynamic.dll
----------------------------------------
Anonymously Hosted DynamicMethods Assembly
Assembly Version: 0.0.0.0
Win32 Version: 4.0.30319.18444 built by: FX451RTMGDR
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/mscorlib/v4.0_4.0.0.0__b77a5c561934e089/mscorlib.dll
----------------------------------------
Todoist.WinForms
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/OutlookTodoistADX/Todoist.WinForms.DLL
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

All responses

Brendon Wadey staff
Replied on Mar 06, 2014 - 00:29

Hi Joel,

Please install this version and let me know if you are still having issues. https://d2dq6e731uoz0t.cloudfront.net/c7977fe6bfdbdb3ca94762cb1411aee9/as/OutlookTodoist.Adx.exe

If that is indeed the version you used (not on main website) and Todoist does not load, is it a black screen, a blank screen or something else you see?

Regards,
Brendon.

JS
Joel Santos
Replied on Mar 08, 2014 - 17:55

Hi,

I've unistalled the other version and installed the new one (2.6.5.0).

After installation of new version, seems to be not working cause it don't appears on the outlook (Todoist does not load).
I've gone to options » Add-Ins » Manage: COM Add-ins (Go) and is not there.
In the Control Panel » Prograns, the app is there.

David Trey staff
Replied on Mar 09, 2014 - 13:02

Hello Joel,

Please send the logs from this location: %userprofile%\AppData\Local\Todoist\Outlook to david@doist.io and brendon@doist.io


Best regards,
David

David Trey staff
Replied on Mar 10, 2014 - 23:49

Joel,

Thank you for your email. Please tell us, what version of Outlook are you using and do you have administrative rights on your computer?


Best regards,
David

Brendon Wadey staff
Replied on Mar 11, 2014 - 14:39

Joel,

Thanks for the screenshot.

Do you have admin rights on this system? Did you get any error messages upon installation? If you re-download from the main site and re-install, does it change anything?

Regards,
Brendon.

JS
Joel Santos
Replied on Apr 10, 2014 - 19:16

Hello,

Yes, I've admin rights.
In the installation, there's no error message, ending with success.
I've downloaded today, re-installed and stay's the same: there's no app on outlook and does not appear on COM Add-ins.

Thanks,
Joel

Brendon Wadey staff
Replied on Apr 11, 2014 - 00:03

Joel,

Did you right click the installer, run as admin?

Regards,
Brendon.