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Paid for Premium, but not getting Premium

C

At what point, do you actually get upgraded after paying? Funds were withdrawn from my bank 30 minutes ago, but I'm still waiting.

All responses

C
Christy premium
Replied on Feb 28, 2014 - 22:20

Hello? Anyone?

Brendon Wadey staff
Replied on Feb 28, 2014 - 22:22

Hi Christy,

I'm not sure why your account would not have been upgraded. Where did you make the purchase? Can I see your transaction ID or reference number from the purchase, and I can manually upgrade your account.

Regards,
Brendon.

C
Christy premium
Replied on Feb 28, 2014 - 22:23

Upgraded an hour ago. Here's the transaction number via Paypal - 3FY14099P33368926. Thanks.

Brendon Wadey staff
Replied on Feb 28, 2014 - 22:25

Christy,

Sorry for the trouble, Your account has now been upgraded. Please log out and back in again to see the changes.

Regards,
Brendon.

C
Christy premium
Replied on Feb 28, 2014 - 22:27

Thanks, Brendon! I'm all good now.

RW
Ray Wandling premium
Replied on Mar 10, 2014 - 13:12

Hello,

I upgraded to Premium last night, but the upgrade is still not recognized. I logged out and then logged back in on all devices, but still no upgrade.

Please help.

David Trey staff
Replied on Mar 10, 2014 - 13:17

Hello Ray,

Please send us the order reference ID of your payment and we'll look into it.


Best regards,
David

RW
Ray Wandling premium
Replied on Mar 10, 2014 - 13:35

ID #4DS937632R734891A

David Trey staff
Replied on Mar 10, 2014 - 13:36

Ray,

Your account is now Premium. Please log out and back into it to see the changes.


Best regards,
David