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assigning people to a task sometimes doesn't work

I sometimes wants to assign a task to someone so i click on the silhouette on the right of the task.
It then opens the list of people in this project. Sometimes, the list is empty and i can't assign the task.
Sometimes it works, i can't tell why
I tried with the web app, it always works.

All responses

Brendon Wadey staff
Replied on Feb 28, 2014 - 17:32 UTC

Hi Cyril,

Can you think of anything you were doing before you tried to assign the task? Even if you think it's nothing, like you clicked on a certain project, or such?

Regards,
Brendon.

cyril trebuchet premium
Replied on Feb 28, 2014 - 18:52 UTC

It just happened again.
I was in a project, moved a task to another project.
then click on the other project to assign the task to someone, and list was empty

cyril trebuchet premium
Replied on Feb 28, 2014 - 18:53 UTC

The problem is that on the app, there's nothing i can do. list doesn't show anybody.
I have to switch to the web app...

cyril trebuchet premium
Replied on Feb 28, 2014 - 19:15 UTC

And this time it didn't work.
I modified a task, then tried to assign it to someone...empty list

cyril trebuchet premium
Replied on Mar 01, 2014 - 18:30 UTC

And this time, i just created a task, and then try to assign it straight away...not working, empty list

Brendon Wadey staff
Replied on Mar 03, 2014 - 03:27 UTC

Cyril,

We are still looking into this issue. Sorry for the trouble.

And to confirm, this is only with the MacOS app?

Regards,
Brendon.

cyril trebuchet premium
Replied on Mar 03, 2014 - 06:51 UTC

yes, only macOs app

cyril trebuchet premium
Replied on Mar 03, 2014 - 10:11 UTC

I also have this problem when i try to move a task to another project...empty list.
On the macOs app only

Brendon Wadey staff
Replied on Mar 03, 2014 - 17:30 UTC

Cyril,

Please try uninstalling the app, use an app like AppCleaner to make sure it's all removed, clear the cache for Safari, and then re-download and install again.

Regards,
Brendon.

cyril trebuchet premium
Replied on Mar 03, 2014 - 20:07 UTC

I have tried it, let see if it works

cyril trebuchet premium
Replied on Mar 10, 2014 - 16:09 UTC

It did work for while and now, list is empty again...
Do you have another solution than uninstalling the app...

Brendon Wadey staff
Replied on Mar 10, 2014 - 20:10 UTC

Cyril,

Unfortunately we do not have any other suggestions at this time. In every single case we have tested, on every system, this always works.

We will try to keep looking into this and hope for a solution.

Regards,
Brendon.

cyril trebuchet premium
Replied on Mar 13, 2014 - 18:18 UTC

I'm having real issue with this feature.
I'm working on something, want to assign a task to someone and this empty list again.
Having to go back to the web app to do it is very frustrating.

Brendon Wadey staff
Replied on Mar 14, 2014 - 16:03 UTC

Cyril,

I have passed this to the developers to see if they can notice anything but we are having a very hard to reproducing as it has not occurred anywhere else for anyone else.


Sorry.

Regards,
Brendon.

Brendon Wadey staff
Replied on Aug 05, 2014 - 16:37 UTC

Hi,

Can you confirm this is still occuring?


Regards,
Brendon

ML
Marcin Lisiecki premium
Replied on Aug 05, 2014 - 19:24 UTC

Hi, I have the same issue - on Android application and in Chrome browser run under Win 8.1 (32). The scenario for the issue is the following:

1) I go to the project and click the 'Share options' button. The application displays 'Share options' window (see: error-001),

2) I enter the email address and click 'Invite' button. The application displays a list of invited persons (email addresses) for 1-2 seconds and at the same time the synchronization bar seems to be working (see: error-002). After that time period the list of emails disappears and the windows resets to a beginning state with a standard message 'Collaborate with others [...] Learn more' (see: error-003).

3) For the projects that I shared before the situation is the same. I cannot assign project tasks to anyone but myself. I can see a task assigned to another person, but when I click the icon that represents this person in the task list an 'Assign person' window appears and it contains only 2 items (Me, Unassigned) (see: error-004).

Regards,
Marcin

David Trey staff
Replied on Aug 06, 2014 - 11:37 UTC

Hello Marcin,

Thank you for your report, I've passed it to our developers and we'll look into this now.


Regards,
David

Brendon Wadey staff
Replied on Aug 07, 2014 - 00:02 UTC

Hi,

This will be fixed soon, it has been deployed. In a little while, sign out and back in again.


Regards,
Brendon