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Link broken after moving email to a folder in Outlook

PF

One of the reasons I stopped using Todoist was the lack of abilitiy to move emails out of my inbox after creating them as a task. I just downloaded the new version of the plugin and it still seems to have the same problem. The link works fine as long as I don't move the email to another folder. I'm running Outlook 2010. This is a showstopper for me.

I downloaded from https://d2dq6e731uoz0t.cloudfront.net/49603436f7edf6fa3baa609dbdda1c1d/as/OutlookTodoist.Adx.exe

All responses

Brendon Wadey staff
Replied on Feb 26, 2014 - 23:24

Preston,

We released two different versions around the same time on the forums. Please try to download and install from the main website, and let me know if it continues. http://todoist.com/outlook

Regards,
Brendon.

Ferry premium
Replied on Feb 27, 2014 - 12:25

I have the same issue.

I installed the app from http://todoist.com/outlook. It works fine when the mail stays in the same location, however when the mail is moved, todoist goes searching for the mail and does not find it.

effectivly the link between todoist and outlook looks broken.

David Trey staff
Replied on Feb 27, 2014 - 14:55

Hello Ferry,

We're sorry to hear that, this issue should be fixed in this version (and most customers affected by it in the past confirmed that it works now).

Please tell me - does it happen to literally every mail or is there anything specific about the affected mails, for example - are they from a certain account, are they moved to a folder of another account or within the same account, is the other folder linked to a different PST file?


Best regards,
David

Ferry premium
Replied on Feb 27, 2014 - 15:16

Hi David,

It's my first day with the plugin. So I have no experience with past versions.

However I created about 15 tasks from emails in my Outlook inbox and after that moved the emails to a subfolder of the inbox.

Moving the emails breaks the link between task and email.

Clicking the task starts the search process but the email is not retrieved.

Moving the email back to the inbox does not restore the link.

BTW running Outlook 2007 SP2

David Trey staff
Replied on Feb 27, 2014 - 18:05

Ferry,

I will pass this to the developers.


Best regards,
David

David Trey staff
Replied on Feb 27, 2014 - 23:52

Could you please send us logs from this location: %userprofile%\AppData\Local\Todoist\Outlook\*.log to david@doist.io and brendon@doist.io ?


Best regards,
David

Ferry premium
Replied on Mar 10, 2014 - 08:47

The 2.6.5.0 version of the Outlook Plugin resolved the issue I had. I can now open emails by clicking the tasks when the email is no longer in the original location.

Thanks for fixing!

JP
Jennifer Palmer premium
Replied on Mar 10, 2014 - 19:46

I'm having this issue. how can I fix it? I think I just commented on another support issue, but this one explains mine more.

David Trey staff
Replied on Mar 10, 2014 - 20:08

Hello Jennifer,

Please uninstall the plugin, then download and install the latest version from https://todoist.com/outlook and let us know if the issue persists.


Best regards,
David

DK
Derek Krismanich premium
Replied on Mar 11, 2014 - 22:06

Thank you for fixing this! It works great.

The only exception I've found is how long it takes to find an email that
has been moved to a personal (i.e. non-Exchange) folder. It still finds it
(which is fantastic) but it takes a rather long time, whereas emails in my
Exchange folder load instantly regardless of whether they're still in the
inbox or have been moved to a subfolder.

Is there any way to map or flag a particular personal folder so that the
plugin loads emails from there as quickly as it does from my Exchange
folder?

Keep up the great work!

Brendon Wadey staff
Replied on Mar 11, 2014 - 22:30

Derek,

At the moment there is no real way to change what it searches, or how. Though this thread has some ideas. http://todoist.com/Support/show/30289/

Regards,
Brendon.

DK
Derek Krismanich premium
Replied on Mar 11, 2014 - 22:44

Thanks Brendon, very helpful link.

Ferry premium
Replied on Mar 14, 2014 - 12:51

The fix got broken somehow. In my case it is no longer working.

Clicking a task linked to an email that is no longer on the "original" location but moved to another folder on the exchange server (OST file) no longer opens the email. The search is started, but nothing happens.

I have found a workaround. Moving the emails linked to a task to a folder in a PST file. When I do this the emails are opened almost instantly.

I hope this is helpful

David Trey staff
Replied on Mar 14, 2014 - 13:19

Hello Ferry,

Thank you for your report, I'll pass it to the developers and we'll look into it.


Best regards,
David

E
Eric premium
Replied on Mar 18, 2014 - 22:00

I'm having the same issue - I closed my Outlook and reopened, and it worked again.

I downloaded the plugin yesterday - so it should be up to date.

I'm using Outlook 2013, if that helps.

KM
Kathryn Maluda premium
Replied on Mar 19, 2014 - 16:48

What about when you are sharing an email activity and the "shared" person would like to view the email to complete a task?

David Trey staff
Replied on Mar 19, 2014 - 18:02

Kathryn,

If both people have the same email in their shared Inbox in Outlook, then theoretically, it should work as Todoist will search locally for all Outlook mail files for the message with this ID.


Best regards,
David

LO
Lewis Oaten premium
Replied on Jul 22, 2014 - 11:11

I can confirm that this is broken again in version 2.6.5.0. It happens periodically (I can't yet identify what triggers it) and can be fixed by closing and reopening Outlook.

TB
Tom Blauvelt premium
Replied on Jul 22, 2014 - 20:44

Yep it is broken - 2.6.5.0

Also, I opened a separate thread before finding this one....

DF
Don Finley premium
Replied on Jul 23, 2014 - 15:21

While I hate being the guy who says, "This is broken for me as well"... I have to add that it's broken with 2.6.5.0 and Outlook 2013 on Win8.

Hope that there is a way to find the link as I was heavily using this feature to clear my inbox of emails that I have to come back to.