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Duplicate tasks and disappeared tasks. Like a bug report.

A

I added two tasks in my android application (with widget) and got duplicates.
The Internet connection was stable.
I deleted the doubles.
A few hours later I noticed that my widget is empty - there were no any tasks. I've started chrome's application on PC - there were no my tasks!
Moreover, 30 later I got all my tasks back!
I can see them on both PC and Android.
But! Right now I see the difference - there is no one of the tasks on the PC! That task was added like 4-5 hours ago. And I see all other tasks I added that time. But right now I see it on Android device and don't see on PC (chrome application). And i's one of the tasks which had doubles.
And also the state on my widget on android device was reset - it got empty (view and filters) so I was sure I had no task!
If u can see my tasks - the task I dont see on PC has name "Отдать Лене паспорт" (russian language) and planned on 28th of feb.

All responses

David Trey staff
Replied on Feb 26, 2014 - 16:05

Hello Artyom,

Thank you for your report. Please tell me - can you in any way reliably trigger this issue and either cause a task to duplicate itself after performing a certain action or make data not sync across platforms?

We need to be able to reproduce it to identify the source of this issue and fix it so if there's any way you can do so, please let us know.

Also, please tell me:
- Which version of our app are you using?
- Which version of Android are you using?
- Do you have any task killer apps installed or battery savers or anything that could affect other apps and prevent them from working correctly?


Best regards,
David

A
Artyom
Replied on Feb 27, 2014 - 02:34

Right now I still see the difference between android application and chrome's extension.
PC:
OS: Kubuntu 13.10 with all current updates.
Google Chrome: 33.0.1750.117 (
Todoist extension for chrome: To-Do list and Task Manager 6.2

Andoid:
OS: 4.2.1
Todoist: 3.1.3

On Android I see the task "Отдать Лене паспорт" on 28th Feb.
On PC I don't see that task.
All other tasks seem synchronized (if I change something on one device I see the change on another).
And I can't repeat the situation with task duplication (I've done the same steps twice and everything was correct).

A
Artyom
Replied on Feb 27, 2014 - 02:37

An addition:
I don't see that task at todoist.com site (web interface) as well.

David Trey staff
Replied on Feb 27, 2014 - 08:34

Artyom,

Please try to type Отдать or q:Отдать into the search bar on the web, at the top and let me know if you get any search results.


Best regards,
David

A
Artyom
Replied on Feb 27, 2014 - 09:27

I tried and got nothing. It can't find that task on my PC. But the task still presents on my phone.
But the way, when I enabled "Show completed tasks" on PC I see completed task with same name (and it is searchable as completed in that case). May be completion sate of the task doesn't synchronize with phone?

Brendon Wadey staff
Replied on Feb 27, 2014 - 10:42

Artyom,

Please try the following,

- Log out on Chrome, clear the cache and offline data.
- Log out on Android, clear the apps data (android settings, Applications).
- Log back into Chrome, then into Android.

Does it still occur? It could have been a temporary issue.

Regards,
Brendon.