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Does Todoist for Outlook for Existing Premium Customers

Got email for Todoist for Outlook and not knowing whether existing Todoist is updated with this feature, I tried to download it, but to no avail. What's the story?

All responses

David Trey staff
Replied on Feb 26, 2014 - 09:05

Hello Peter,

Please clarify - you have a Todoist account and would like to use it with our plugin? If so - that's of course possible, it's not required to create a new account for each plugin. In fact, it's not recommended as this wouldn't make syncing between all platforms possible.

That said, please confirm - you went to https://todoist.com/outlook got the plugin from there, ran it "as administrator", it installed, but doesn't who in Outlook?

If so:
- What version of Outlook do you have?
- Were there any issues during the installation? If so - what did the error messages say?
- Do you see the plugin in Outlook's Options -> Add-ins and can activate it by clicking on "Go" and the bottom next to "COM Add-ins" and checking off OutlookTodoist?
- Do you see OutlookTodoist in Programs & Features?


Best regards,
David

Peter J Wirs premium
Replied on Feb 26, 2014 - 09:12

It didn't even install. Once I hit the download, a dialbox appeared then disappeared. It would appear I have the latest version of Outlook both as a stand-alone and as Outlook Web App that comes with Office 365. (However, I have to use both Outlooks, the former to send out emails, the latter to receive replies, because my email address is an original hotmail.com which does across all of the Microsoft platforms).

David Trey staff
Replied on Feb 26, 2014 - 09:20

Peter,

Please confirm - did you try to download it now and ran the installer and it still doesn't work? Did you try to use a different browser to download the installer?

Note - our plugin will work only with the stand-alone version of Outlook, not the web-version.


Best regards,
David

Peter J Wirs premium
Replied on Feb 26, 2014 - 09:26

The installer would disappear. But since you advise the plugin works only with the stand-alone version, such renders my inquiry moot.