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Window Content completely black

BR

hello.

no matter if i use the desktop client or the outlook plugin, the todoist window just ends up being completely blank with a black background... probably a rendering issue or whatever, but this makes this program completely unusable for me.

http://s12.postimg.org/o23gxr7t9/todowtf.jpg

help?

All responses

David Trey staff
Replied on Feb 26, 2014 - 13:29

Hello Benjamin,

Assuming that deleting and reinstalling it didn't help, does it only happen in these two apps (Windows and Outlook plugin) or also in Chrome (both use Chrome's engine)? You seem to have opened Todoist in the background in Chrome, does it work correctly there?

Also, does resizing the app's window or using the Sync, Reload or Logout options by right-clicking on the TD icon in the system tray help?


Best regards,
David

BR
Benjamin Rabold
Replied on Feb 26, 2014 - 14:00

hi!

i tried reinstalling, resizing the window, and the context menu options you mentioned. except for sync, which cancels because i am not logged in (it is a fresh install). nothing seems to change this.

i am indeed using chrome, and everything seems to work fine there.

an interesting fact, it seems the cursor recognizes buttons and text fields inside the window, because it changes its appearance to the corresponding pointer when i hover over the window and move it around.

so its probably all there but with a black overlay?

cheers

David Trey staff
Replied on Feb 26, 2014 - 15:02

Benjamin,

Please try to clear the apps' caches:

%userprofile%\AppData\Local\Todoist\Windows\Cache (for Windows)
%userprofile%\AppData\Local\Todoist\Outlook\Cache (for the Outlook plugin)

and let me know if it helps.


Best regards,
David

BR
Benjamin Rabold
Replied on Feb 26, 2014 - 15:17

i just deleted the contents of the respective cache folders, but no luck. still the same old black window.

David Trey staff
Replied on Feb 26, 2014 - 15:19

Benjamin,

I have now passed this to our developers.


Best regards,
David

BR
Benjamin Rabold
Replied on Feb 26, 2014 - 15:20

ok!

thanks for your help anyways :)

David Trey staff
Replied on Feb 26, 2014 - 15:26

Benjamin,

Could you please send the logs you'll find in %userprofile%\AppData\Local\Todoist\Outlook\*.log to david@doist.io ?


Best regards,
David

BR
Benjamin Rabold
Replied on Feb 26, 2014 - 15:33

just zipped and sent the whole todoist folder...

EA
Eli Awtrey premium
Replied on Mar 04, 2014 - 17:22

Curious to know if there was any resolution on this. I'm seeing similar behavior (although I've only tested this in Outlook).

Brendon Wadey staff
Replied on Mar 04, 2014 - 18:18

Eli,

We are still looking into it. Sorry for the delay.

If you'd like to help, please send all files in that folder shown above to brendon@doist.io and david@doist.io.

Regards,
Brendon.

EA
Eli Awtrey premium
Replied on Mar 04, 2014 - 18:48

Logs sent. If it helps you narrow things down, I think I first noticed this behavior last night.

AN
Aakash nagar
Replied on Apr 16, 2014 - 07:16

I'm also facing same issue

peterbode premium
Replied on Apr 16, 2014 - 07:46

This issue have been reported for a long time ago. It seems that Todoist is not able to find a solution.

They ask the same quistions to everybody:
Logs
Antivirus
Reinstall
...

but after answering nothing happens.

It is not good enough since many of us are paying for the product.

This error is fatal and should have been solved a long time ago.

KL
Kevin Long premium
Replied on Apr 16, 2014 - 14:29

I agree. I'm having the same issues with the desktop version. I tried a complete uninstall/re-install with no avail.

As a paying customer, I would expect the functionality to be better.

A workaround is to install the Chrome extension and use it in "popout mode," which seems to mimic very closely the desktop app.

WJ
Will J.
Replied on May 15, 2014 - 14:31

Experiencing the same issue. Has a fix not been found yet?

reinstalling, deleting: %userprofile%\AppData\Local\Todoist\Outlook\Cache (for the Outlook plugin) has not fixed the problem.

JS
John Shi premium
Replied on May 18, 2014 - 20:43

Bug reproduced on windows 8.1 desktop version. App is completely unusable. Appears to be a rendering error b/c if I resize the login screen to fill the whole screen I can see part of the login screen

WJ
Will J.
Replied on Jun 04, 2014 - 17:37

ANSWER --
Since I have not seen an update from your developers, on any of the posts about the same subject, I spoke with a Developer from my company. He quickly identified that the problem was due to an default active x setting in internet options blocking parts of the outlook app making it appear totally black. enabling active x and restarting outlook solved the problem.

Hope others read this. Including the Todist Development team.

Brendon Wadey staff
Replied on Jun 04, 2014 - 17:58

Will,

We apologize for the wait, thank you for that information.

Regards,
Brendon.

abhinandanbr
Replied on Jun 27, 2014 - 07:45

Tired of waiting for the black screen fix..Still no support from devs.Still not fixed..

Clyde Romo staff
Replied on Jun 27, 2014 - 08:05

Hi,

Have you tried Will J's solution? Here's what he did to resolve it:

"He quickly identified that the problem was due to an default active x setting in internet options blocking parts of the outlook app making it appear totally black. enabling active x and restarting outlook solved the problem."

Please try that as that has helped resolve his issue and there's a chance that's what's causing this for you too.

Regards,

Clyde

abhinandanbr
Replied on Jun 27, 2014 - 08:20

Still not working..Enables Active x and restarted..no use..!

Clyde Romo staff
Replied on Jun 27, 2014 - 08:25

Hi,

Our only option for now then is to wait for our developers. :-(

Really sorry for the inconvenience.

Regards,

Clyde

LC
Lucie Chiesa premium
Replied on Jul 21, 2014 - 14:07

I have also the same problem.. tried clear Cache enable active X but it does not work

Christian Knobloch
Replied on Aug 14, 2014 - 06:55

Any news to this problem?
I encounter the same issue at my pc...

Clyde Romo staff
Replied on Aug 14, 2014 - 07:27

Hi Christian,

Sadly, not yet. We'll update this thread the moment we have some news about the issue.


Regards,
Clyde

Emmett Berryman premium
Replied on Aug 19, 2014 - 20:50

Same issue.

Emmett Berryman premium
Replied on Aug 19, 2014 - 20:50

I'm using Windows 8 and Office 2013. Happening in Window app and outlook app but not on the web version.

J
Jack
Replied on Aug 20, 2014 - 06:30

Same issue here also.
windows 8.1 running on a HP Elitebook 850 G1

Now here is the kicker:
I have the exact same problem with Spotify. The playlists are fine, but the cover art and the discover tabs and so shows only a black image.

Now - On my laptop there are two graphic cards (as is guess is on most laptops nowadays). My Hp has a Radeon HD 8750M and a standard onboard Intel HD grapics card.

When I run on AC power the laptop will automatically choose the Radeon card and then I get the black screens. When I run on battery and the Intel card is utilized everything is fine.

Here is my "workaround": Start the programs when running on battery and then put in the AC adapter.


NOTE: I have NOT thested Todoist on my stationary PC.
NOTE2: I realize the problem spin around windows/the programs choosing wich GFX adapter to use/prioritize

EA
Eli Awtrey premium
Replied on Aug 21, 2014 - 16:07

Wow! This is a good find. I also have the same issues with Spotify and Todoist, but I never noticed the battery/external power relationship. I just tried your little experiment (cutting the external power to force usage of the Intel card) and I found the same results.

I agree with you that this may be related to the switching video adapter setup. I have a very similar setup to yours--Samsung Chronos 14 with switching video adapters (Intel and ATI Radeon 6750, I think). Coincidentally (or perhaps not), the Radeons in these Samsungs have had a lot of issues with video drivers--the forums at notebookreview.com are full of the workarounds that we've had to do to get them working properly.

Todoist Devs: Take note here. At least two of us have found some reproducible connection on systems with very similar specs. This might be a clue...

EA
Eli Awtrey premium
Replied on Aug 21, 2014 - 16:15

And better yet, this might be a real fix (at least for Jack and I):

If you open up AMD Catalyst Control Center (the control program that lets you tweak the Radeon settings), go into "Switchable Graphics Application Settings". This section allows you to set per-application video driver assignments.

I noticed in mine that both "todoist.helper.exe" and "spotify.exe" were both set to "Not Assigned". I forced these to the "Power Saving" setting (which should be the Intel onboard graphics), and now Todoist and Spotify both work properly!

I'm curious if this works for other people...

MA
Marco Alibertis premium
Replied on Aug 30, 2014 - 11:49

I had the same problem. Nothing suggested on this page worked for me, until I combined the fix Eli mentioned AND cleared the cache.
Everything works now.

T
theojclark premium
Replied on Sep 21, 2014 - 23:53

Jack and Eli nailed it (for me). Switchable Graphics issue. It's worth going into this for all your apps and only use the video card for graphics intensive applications anyway. :-)