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Notification: "Added a comment" - but no comment is shown

In a shared project, when I get a notification, I click on the bell icon. I see that somebody has "added a comment". I click on the notification and the task opens up, and I see "This task has no comments, add the first :-)".

So the task/comment is not updated, by the time I click on the notification?

All responses

David Trey staff
Replied on Feb 25, 2014 - 13:38

Hello Klaus,

Please tell me:
- Can you reproduce this in at least one other browser? And what browsers did you try?
- Is it possible that this person has deleted the comment before you've clicked on it?
- Can you reproduce this is a newly created project?
- Does it work both ways - can the other person also not see your comment when you add it to the same task?


Best regards,
David

Klaus Thuesen premium
Replied on Feb 25, 2014 - 13:59

I use the Mac app.

I just tried to use Safari as well. I click on bell, on the notification about the added comment, and it opens up the comments for that tasks but still there are no comments visible.

I seem to be able to reproduce it myself if I create a test account. All the comments I add are visible instantly on my primary account. But if test-account completes the task, then adds a comment, I am notified about a new comment but when I click on it, the new comment is not shown. So maybe that's the problem?

David Trey staff
Replied on Feb 25, 2014 - 15:38

Klaus,

Thank you for clarifying that this happens after the task is completed, I'll pass it to the developers and we'll look into it and see if we can support it.


Best regards,
David

Klaus Thuesen premium
Replied on Feb 25, 2014 - 15:49

Thank you.

David Trey staff
Replied on Apr 03, 2014 - 22:38

Klaus,

This issue has now been fixed.


Best regards,
David

Klaus Thuesen premium
Replied on Apr 04, 2014 - 06:12

Thank you :)