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Email search for moved emails not working correctly

When adding an Email as a task and then moving that email to a specific folder, Todoist starts a search for the email when the task is selected. The search seems to start by searching local outlook folders, then moves to all public corporate exchange folders (incl calendars), and then goes back to search some local folders.
The local search is very fast (10 seconds in total), the public folders search takes 6 minutes.
The priority should however be to search on local first and search on public folders only if the local search does not turn up with a result.
Going forward, the only way to create tasks from emails is mailing them to todoist.
The outlook plugin will become truly usefull when emails are attached (as files) to a task, and become readible in the web version of todoist.

All responses

David Trey staff
Replied on Feb 25, 2014 - 13:18 UTC

Hello Petur,

That's correct, if our plugin can't find the email in its default folder, it will search through all your mails and folders which, if you have a lot of data, can take a long time. It's the only way we can make it work, otherwise it won't find it at all if the first search fails.


Best regards,
David

F
Fabien
Replied on Feb 25, 2014 - 14:42 UTC

Getting same behavior here - really a productivity killer as it takes ages to scan all places and during this time outlook is stuck....

Why email can't be embedded into the task itself as a note ? At least it save search time that kills this plug ins...

Thanks

David Trey staff
Replied on Feb 25, 2014 - 15:48 UTC

Hello Fabien,

If you right-click on a project in Todoist and go to "Email tasks to this project" you can send emails to this address and these tasks will have the email's content converted to a task not, but this will no longer link them to the message in Outlook.

Other than that, if you have such option, you could try to create an archive, add old mails there, use a separate data file for it and remove it from Outlook, just archive the data somewhere else. The less emails you have in Outlook, the faster the search will perform.


Best regards,
David

Steve Bryant premium
Replied on Feb 25, 2014 - 19:13 UTC

Any way of configuring the folders to search?

Steve

David Trey staff
Replied on Feb 25, 2014 - 19:44 UTC

Hello Steve,

Unfortunately not. It will search through every data file you use in Outlook.


Best regards,
David

CB
C Bailey premium
Replied on Feb 25, 2014 - 20:52 UTC

Simple solution is put all of the TASK active email in a new local folder marked ACTIVE. It will then find the active email first. Using the quick step you can setup a button to clear the email after the task is finished. Seems to be a good work around for me.... so far....

Steve Bryant premium
Replied on Feb 25, 2014 - 21:14 UTC

my workaround seems to be to file the email first and then create the task. Very similar to above.

A
Andrew
Replied on Feb 26, 2014 - 02:52 UTC

Sometimes you click on a mail that has been moved and nothing happens. No search, nothing.
This needs fixing.. at least it should begin to search.

F
Fabien
Replied on Feb 26, 2014 - 08:20 UTC

For now I uninstall this plugin - waiting for next release - developing an outlook plugin needs to be considered as a serious thing because its mostly used in professional environment (8 hours a day min) so needs to be clean. Above some design principles were proposed to make this plugin seamless.

David Trey staff
Replied on Feb 26, 2014 - 13:24 UTC

Hello,

We're sorry to hear that. The latest version addressed these issues and we can't reproduce it anymore. Can you find this email using Outlook's own search? Are you moving it to a folder within the same mail account, or group folders where mails from other accounts arrive? If there's any way that you can reproduce a situation where an email that's been moved can no longer be found, please let us know.


Best regards,
David

CB
C Bailey premium
Replied on Feb 26, 2014 - 15:12 UTC

Yeah -- be using it for over a day now ... going to have to remove it. While it works the searching for multiple minutes (at least the first item each day) through larger local folders is too much. Got to remove the add in again. Going back to emailing tasks into the system (using Outlook flags and quicksteps). Maybe you guys to make it so task linked emails are moved to a "TODOIST" local folder or allow users to set which folders to search for the email in ... good work... just not there yet....

NW
Nicholas Wilson premium
Replied on Feb 27, 2014 - 17:39 UTC

I had the weirdest thing happen just now. I had created a task from an email, then moved the email off to my archive folder. The next day (today), I tried to click on it, and it showed the "Searching in..." thing, and started going through all my corporate directories.

I don't know why it didn't find it in my archive folder. Perhaps it was because I changed the title of the task (every email that I create a task out of, I put "FOLLOW UP - " or something to that effect before it). Also, I can't remember if I created it before I updated the plugin yesterday, so maybe that has to do with it.

At any rate, I can't reproduce the issue for now, but I'll post back here if I see it again.

David Trey staff
Replied on Feb 27, 2014 - 23:52 UTC

Could you please send us logs from this location: %userprofile%\AppData\Local\Todoist\Outlook\*.log to david@doist.io and brendon@doist.io ?


Best regards,
David

NW
Nicholas Wilson premium
Replied on Feb 28, 2014 - 13:58 UTC

Sure thing, David. I just sent them. I hope it helps!

Thanks,
Nick

D
dgkirk@Stanford.edu premium
Replied on Apr 01, 2014 - 01:49 UTC

I have similar issues with this feature. Sometimes it works great - finds the email in seconds. Sometimes I click and the plug just does... nothing. No search. Nothing. If I restart Outlook, it works for a few clicks, then nothing again. Very frustrating.

There's a plugin for Thunderbird, too, right? Anyone had this issue with the Thunderbird plugin? I haven't used Thunderbird in years, but thinking about switching with the hope that an open source program is easier to integrate than MS Outlook....

Petur Agustsson premium
Replied on Jun 03, 2014 - 14:16 UTC

The issue has not been solved by installing the latest version.
The search is pretty fast, and all local folders are searched within 9 seconds.
After that, the search goes to public folders, even though the email has been filed in one of the local folders and should have been found.
I am a big fan of Inbox to Zero, but as long as the email text and attachments are not added as notes to the task, task created from Outlook emails will only be accessible on my desktop.