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Sync between android and web

MC

I have problem with todoist on android. Tasks that I have added on web are wrongly synced with android device. Tasks either show on different project than I have added it on web or there are duplicates of tasks.

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David Trey staff
Replied on Feb 24, 2014 - 15:37 UTC

Hello Michael,

Please tell me:
- What version of our app are you using?
- What version of Android are you using?
- Does clearing the app's cache solve it?
- Does it happen in private or shared projects?
- Can you reliably reproduce either of these issue? And if so, please describe step-by-step how can it be triggered.


Best regards,
David

MC
Michael Cwienczek
Replied on Feb 24, 2014 - 18:10 UTC

I am using web version ( don't know which release version that is, there's no info abut that).

On my android phone (Galaxy S3) I am using 3.1.3 (Android 4.1.2)

I can clear the app cache and get back to you in few days/week. Just give me some direct mail contact info.

It is private project.

I cannot reliably reproduce the error. It is randomly observed when typing tasks from the web and then syncing to android. Looks like network issue - syncing part of a project (it happened especially with nested tasks, few sub-tasks from one task were scattered around random tasks on the phone) on unreliable networks like Android phone.

I can add that after syncing android app the problem still persisted on the web (tried several times). Only deleting task with subtasks and re-creating them helped.

David Trey staff
Replied on Feb 24, 2014 - 19:01 UTC

Michael,

Unfortunately, we must be able to reproduce this issue to quickly identify it and fix it. If you notice any specific situation that can cause it, please let me know.

You're welcome to contact us directly here to make sure other staff members will read it too, but you can also contact me at david@doist.io but please post the link to this thread if you do, for reference.


Best regards,
David

P
Pranay premium
Replied on Feb 25, 2014 - 17:41 UTC

I am getting lots of duplicates on the Android app as well.

David Trey staff
Replied on Feb 25, 2014 - 20:30 UTC

Hello Pranay,

Please let us know how can you trigger this issue? Can you reproduce it, perform certain steps to make some tasks duplicate themselves?


Best regards,
David