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Sub-Task Keep Closing

BP

When ever you close a sub task, it collapses the view and can see the rest of the sub tasks. Is it possible just to mark the task done and not change the view?

All responses

Brendon Wadey staff
Replied on Feb 24, 2014 - 00:52 UTC

Hi Bhumir,

Are you referring to when you complete a sub-task, the rest of the sub-tasks collapse? This is due to our refresh rate. We have it set so that when you refresh, it closes sub-tasks. It also refreshes when you complete items. So it can sometimes close sub-tasks even if you don't want to.

We hope we can improve this in the future.

Regards,
Brendon.

BP
Bhumir Patel premium
Replied on Feb 24, 2014 - 03:19 UTC

Also is this something across all platforms? Mobile, Desktop, and etc? Or is this just impact the web version? Also is this a setting I can change?

David Trey staff
Replied on Feb 24, 2014 - 14:38 UTC

Hello Bhumir,

I'm sorry, but I'm not sure if I understand your report correctly. Please explain step-by-step what do you do and what happens exactly.For example - do you complete a sub-task by checking it off within a project and when you do, all of the sub-tasks get collapsed on the list automatically?


Best regards,
David

SC
Steve Caris premium
Replied on Apr 03, 2014 - 20:42 UTC

David,

This exact thing happens to me, but only when I'm in the next 7 days view. When I check off a sub-task (indented under another task) to mark it completed. The sub-task list collapses automatically. This is annoying if I have several sub-tasks I want to check off as complete. I have to re-expand the project list for each item being checked off. In the Today view there seems to be a slight pause, which gives me enough time to check off multiple items before the list collapses. Also, when I'm in the actual project folder, the list does not collapse. It only seems to happen in the next 7 days view. It does seem to be some form of refresh issue as Brendon noted above.

David Trey staff
Replied on Apr 03, 2014 - 21:11 UTC

Hello Steve,

This is actually an intended behavior. In the 7 days view, you'll see all tasks and sub-tasks that match the search criteria (are due within the next 7 days), if a parent task matches it, then you'll have the option to just see what sub-tasks it contains for reference. Each time you complete one, the view will refresh with the default collapsed list state.

In general, when you check the sub-task list and want to perform multiple actions on them, you could click on the project name on the left which would move you to the appropriate project, highlight the task through which you've entered here and you could then complete multiple tasks, move them, edit them and it won't collapse the view in a project.

We'll look into optimizing this in the future, though.


Best regards,
David

SC
Steve Caris premium
Replied on Apr 04, 2014 - 14:19 UTC

Thanks David for the explanation. If the refresh rate could be just a bit slower like in the Today view, that would be very helpful and allow time for a second or third click.

Francisco Vieira premium
Replied on Jul 04, 2014 - 14:09 UTC

Hi David,

this is also happening to me and it's really bothersome...

The way I work is by creating a task for a feature, and then I create subtasks for the steps necessary to get the feature working. Then, when it is time to work on that feature, I set it's date to Today, and start completing subtasks.
I always do this on the today view, since I might have other tasks to do that day besides making progress on that feature.

What happens then is that whenever I complete some subtasks for the feature, I go to the today view, open the parent task, complete a subtask, and before I have the chance to complete the other subtasks, the parent task closes. This is really anoying...

What was the idea behind closing tasks on a refresh? Was this a conscious decision, or was it just because the implementation of the refresh was easier this way? Because to me, I don't see any reason why I would want the tasks to close on any refresh, but maybe that's just me...

Francisco Vieira premium
Replied on Jul 04, 2014 - 14:20 UTC

Oh, and I just noticed this, but this doesn't happen only on completing a subtask. If I open the chrome extension, and quickly open the parent task to look at its sub-tasks, a refresh happens just after that and it closes the parent task... I understand the need to refresh when I open the extension, but maybe you could store which tasks are open before a refresh and keep them open after the refresh...

Keith  premium
Replied on Oct 06, 2014 - 19:23 UTC

I, too, am bothered by sub-tasks being closed every I mark one complete on the web app. Perhaps, there could be a bulk-edit option to complete tasks. This is how the Android app works and it works well with subtasks.