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Automatic update failed

D

Today I received a popup windows saying there's a new version of Todoist application for Windows. I tried to install the new update, but I failed because a Todoist process was already running and was preventing the files to be deleted/overwritten.

I then tried to close todoist, but there was no Todoist icon in the taskbar or anywhere. Todoist also refused to start when clicking the desktop icon. I aborted the update installation and it rolled back and I then went into the process manager and killed all the todoist processes and started the application again.

The problem now is that I don't know how to get the new version because there's no "check for updates" button in the application and it seems it does not check for updates when launching the app. The about window says I'm on version 2.6.1.0.

All responses

David Trey staff
Replied on Feb 20, 2014 - 15:06

Hello,

Please try to completely uninstall the app through "Programs & Features" and then download and install the latest version from https://todoist.com/windows


Best regards,
David

D
d1995ms
Replied on Feb 20, 2014 - 15:50

Well, I tried to uninstall Todoist using Windows Programs and features , but the installation script is just not working. First of all the script does not even trying to shut down Todoist if it's already running. Instead it says "some files are still in use" and removes the entry in the program list. In practice nothing has been removed. I then installed the new version which is not detecting the previous installation. It simply overwrites the old files. When launching Todoist I can see that I'm running the latest version (2.6.4.0). Nice! What's worse is that the uninstallation did not even remove my credentials so when launching the application I will automatically be logged in.

If Todoist is serious about their service and brand, they must do proper testing. Personally I think Todoist is trying to support more platforms that your developer team can handle.

The more I use Todoist, the more frustrated I get. I was expecting Todoist to be a tool to increase the productivity, but in practice I spend more time trying to avoid bugs and find workarounds. Don't get me wrong, I do like Todoist, it's just not ready to go out of beta. I was considering to extend my Premium account but I simply don't want to pay to become a beta tester. :(

David Trey staff
Replied on Feb 20, 2014 - 15:57

We're very sorry for the inconvenience. We have beta testes both paid and voluntary and everything is tested a lot before release. Unfortunately, the nature of bugs is that they may occur under certain specific circumstances on certain systems and some may stay unnoticed until after over a million users actually try to do everything that's possible with our apps.

We will look into this issue, as we always do and we'll address it. We'd greatly appreciate if you could report any other bugs you've mentioned, it would greatly help us fix them and speed up the process.


Best regards,
David

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d1995ms
Replied on Feb 20, 2014 - 16:13

Maybe I'm not a typical end-user. I spend most of my days developing tests for web applications, iPhone-, Android-apps, rest-APIs and you name it. :)

I'm not done with Todoist just yet, so I sure will continue to post defects. :)

/Mathias