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DEsktop App Black Screen

MM

I have just installed the TD app on my Windows 8.1 laptop.

The program launched into a small-ish window with the entire content area blacked-out.

As I run my mouse over the blacked space the pointer changes, so the content is there i just can't see it.

All responses

Brendon Wadey staff
Replied on Feb 20, 2014 - 01:30 UTC

Hi Mark,

Do you have Chrome installed, and are you running any extensions/plugins that affect how it looks, acts? Our desktop app uses the Chrome engine to run and could result in issues such as this.

If you log out, and back in again, does it still occur?

Regards,
Brendon.

MM
Mark Minnis premium
Replied on Feb 20, 2014 - 02:41 UTC

Hi Brendon,
Yes I have Chrome installed
I am running the following extensions (I don't think they would have this effect, but you may know better):
LastPass
Todoist for Gmail
Todoist: To-do list and Task Manager
Adblock Plus

Selecting Logout from the task bar brings the TD app to the foreground but I can't tell what it is doing. The option to logout remains in the taskbar menu.

Brendon Wadey staff
Replied on Feb 20, 2014 - 03:22 UTC

Mark,

When clicking on the TD icon, does Sync, Home Or Reload to anything? Also, please try clearing the cache for it from here. %userprofile%\AppData\Local\Todoist\Windows\Cache

Regards,
Brendon.

MM
Mark Minnis premium
Replied on Feb 20, 2014 - 04:13 UTC

Sync - Message tells my I can't sync as I am not logged in.
Home & Reload - Brings app to the fore ground. No change.

I've clear App cache as suggested and chrom cache. No Change on Reload.

ivancceto premium
Replied on Apr 01, 2014 - 21:42 UTC

Same here, it's so frustating, any notice for this?

Brendon Wadey staff
Replied on Apr 01, 2014 - 23:41 UTC

Hi,

There have been many updates since this. Please make sure you are running the latest version of our app.

Regards,
Brendon.

ivancceto premium
Replied on Apr 02, 2014 - 00:31 UTC

I'm downloading right now a new version from here: https://d2dq6e731uoz0t.cloudfront.net/67f363ef3a26f18de12beb9ae83636c5/as/Todoist_for_Windows.exe

Still the black screen :-(

Brendon Wadey staff
Replied on Apr 02, 2014 - 01:09 UTC

Hi,

Was the previous version you tried from the forums as well? As those are most likely dated now. Always grab from todoist.com/outlook to make sure you have the latest version.

Please confirm, Windows Version. Also, please try removing the app completely, rebooting the system, and then doing the install.

Regards,
Brendon.

ivancceto premium
Replied on Apr 02, 2014 - 01:47 UTC

Removed the app completely, cleaned the registry, reboot, downloaded new copy from http://todoist.com/windows and installed.

Still the same black screen -_-;

David Trey staff
Replied on Apr 02, 2014 - 12:19 UTC

Hello,

Please tell me - are you using any proxies, firewalls, anti-virus software or anything that could block the connection of our app to our site?


Best regards,
David

ivancceto premium
Replied on Apr 02, 2014 - 16:20 UTC

no proxies, im behind a barracuda firewall, but i haved installed todoist in other PC under the same firewall and i didn't have problems.

Antivirus: Kaspersky Endpoint Security 10 for windows.

As note, i f I try it via browser, it works perfectly.

:-/

Brendon Wadey staff
Replied on Apr 02, 2014 - 16:55 UTC

Hi,

Which browser are you trying? Our desktop app uses the Chrome engine, if you have any extensions installed for Chrome, it's possible it could be causing some issues. Unless of course, the browser you tried is Chrome.

Black screens tend to be network related though, are you on a strong connection, no VPNs ore etc?

Regards,
Brendon.

ivancceto premium
Replied on Apr 02, 2014 - 17:16 UTC

I've tried firefox and chrome, on chrome no extensions.

I'll try on a direct connection to check if it's a network connection.

Regards,
Iván

ivancceto premium
Replied on Apr 02, 2014 - 17:43 UTC

Direct connection and still black screen :-(

David Trey staff
Replied on Apr 02, 2014 - 17:49 UTC

If it works on a different computer on the same network, then what's different between these two computers? Do both use the same Windows version? Do both have the anti-virus software? Are you an administrator on both?

If there's anything that's clearly different between them, please let us know.


Best regards,
David

ivancceto premium
Replied on Apr 02, 2014 - 22:47 UTC

Same windows version.
I am now a regular network user, I had an administrator role in the network with the other PC.

I have a new HP laptop, with a lot of HP software i don't know if any of this software obstructs the proper connection