+ Add Question

Outlook add-on won't open up

GP

The outlook sidebar won't open up when i open outlook

All responses

David Trey staff
Replied on Feb 19, 2014 - 13:22 UTC

Hello Giles,

Please try to reinstall it and make sure to use this version: https://d2dq6e731uoz0t.cloudfront.net/49603436f7edf6fa3baa609dbdda1c1d/as/OutlookTodoist.Adx.exe

If the issue persists, please try to go to Outlook's Options -> Add-ins, click on "Go" next to "COM Add-ins" at the bottom and use the check box next to OutlookTodoist on this list.

If this won't work either, please let us know what Outlook and what Windows version are you using?


Best regards,
David

SR
Scott Rixon premium
Replied on Feb 19, 2014 - 13:35 UTC

Same.. Outlook 2013, 32 bit version on Windows 7 64bit

SR
Scott Rixon premium
Replied on Feb 19, 2014 - 13:43 UTC

Quick fix.. Unininstalled. Restarted, re-installed. Works..

Not sure, but I must have done something to upset it.

GP
Giles Pollard premium
Replied on Feb 19, 2014 - 14:40 UTC

Ok i tried the quick fix but still not working!

and i've tried what David suggested........nope again.

Outlook 2013 64 bit, Windows 7 64bit

David Trey staff
Replied on Feb 19, 2014 - 18:21 UTC

Giles,

Please tell me, did you actually see OutlookTodoist in the COM Add-ins list and checking it off didn't work or did you not see it there at all?

Also, are you the administrator of your computer?


Best regards,
David

GP
Giles Pollard premium
Replied on Feb 20, 2014 - 10:23 UTC

David,

OutlookTodoist is on the COM Add-ins list and i have unchecked the box, restarted outlook and checked it again but still not working

i am the administrator yes

GP
Giles Pollard premium
Replied on Feb 20, 2014 - 15:00 UTC

i should also mention that this has only happened since the recent update was installed on Monday/Tuesday

David Trey staff
Replied on Feb 20, 2014 - 15:24 UTC

Giles,

Reg. the quick fixed mentioned by Scott - did you uninstall the old version while Outlook was closed, installed the new one also with closed Outlook and then opened it?


Best regards,
David

GP
Giles Pollard premium
Replied on Feb 20, 2014 - 15:29 UTC

yes that's exactly what i did

David Trey staff
Replied on Feb 20, 2014 - 18:31 UTC

Giles,

I'll pass it to the developers and we'll look into it.


Best regards,
David

David Trey staff
Replied on Feb 21, 2014 - 12:56 UTC

Giles,

Could you please send us a log file from this location: Documents\Add-in Express\adxloader.log You can send it to david@doist.io and brendon@doist.io


Best regards,
David

FP
Frank Pulliam
Replied on Feb 21, 2014 - 14:33 UTC

Had same problem, I think my issue was related to User Account Control in Windows 7. I also have 64-bit and Outlook 2013.

I closed Outlook, uninstalled, then reinstalled by right-clicking the install file and choosing Run as Administrator.

This fixed it for me - hope it helps.

Frank

NB
Nishant Berlia premium
Replied on Jun 11, 2014 - 02:56 UTC

Hi I am using Outlook 2013 64 bit on Windows 8. Tried reinstalling as Administrator. Icon on menu and column appears; however column is blank. Then tried switching on / off on COM Plug In and following error was received:

Grateful for any help.

Detailed technical information follows:
---
(Inner Exception)
Date and Time: 11-06-2014 08:23:32
Machine Name: LENOVO-PC
IP Address: 127.0.0.1
Current User: Lenovo-PC\NB

Application Domain: C:\Program Files (x86)\OutlookTodoistADX\
Assembly Codebase: file:///C:/Windows/Microsoft.NET/Framework64/v4.0.30319/mscorlib.dll
Assembly Full Name: mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
Assembly Version: 4.0.0.0

Exception Source: mscorlib
Exception Type: System.IO.IOException
Exception Message: The process cannot access the file 'C:\Users\Nishant\AppData\Local\Todoist\Outlook\NetSparkle.log' because it is being used by another process.
Exception Target Site: WinIOError

---- Stack Trace ----
System.IO.__Error.WinIOError(errorCode As Int32, maybeFullPath As String)
mscorlib.dll: N 0571 (0x23B) IL
System.IO.FileStream.Init(path As String, mode As FileMode, access As FileAccess, rights As Int32, useRights As Boolean, share As FileShare, bufferSize As Int32, options As FileOptions, secAttrs As SECURITY_ATTRIBUTES, msgPath As String, bFromProxy As Boolean, useLongPath As Boolean, checkHost As Boolean)
mscorlib.dll: N 0998 (0x3E6) IL
System.IO.FileStream..ctor(path As String, mode As FileMode, access As FileAccess, share As FileShare, bufferSize As Int32, options As FileOptions, msgPath As String, bFromProxy As Boolean, useLongPath As Boolean, checkHost As Boolean)
mscorlib.dll: N 0014 (0xE) IL
System.IO.StreamWriter..ctor(path As String, append As Boolean, encoding As Encoding, bufferSize As Int32, checkHost As Boolean)
mscorlib.dll: N 0095 (0x5F) IL
System.IO.StreamWriter..ctor(path As String, append As Boolean, encoding As Encoding, bufferSize As Int32)
mscorlib.dll: N 0000 (0x0) IL
System.IO.StreamWriter..ctor(path As String, append As Boolean)
mscorlib.dll: N 0000 (0x0) IL
System.IO.File.CreateText(path As String)
mscorlib.dll: N 0021 (0x15) IL
AppLimit.NetSparkle.NetSparkleMainWindows..ctor()
mscorlib.dll: N 0049 (0x31) IL
AppLimit.NetSparkle.Sparkle..ctor(appcastUrl As String, referenceAssembly As String, ShowDiagnostic As Boolean)
mscorlib.dll: N 0088 (0x58) IL
OutlookTodoistADX.AddinModule.AddinModule_AddinInitialize(sender As Object, e As EventArgs)
mscorlib.dll: N 0077 (0x4D) IL
AddinExpress.MSO.ADXAddinModule.AddinExpress.MSO.IDTExtensibility2.OnStartupComplete(custom As Array&)
mscorlib.dll: N 0677 (0x2A5) IL



(Outer Exception)
Date and Time: 11-06-2014 08:23:32
Machine Name: LENOVO-PC
IP Address: 127.0.0.1
Current User: Lenovo-PC\NB

Application Domain: C:\Program Files (x86)\OutlookTodoistADX\
Assembly Codebase: file:///C:/Program Files (x86)/OutlookTodoistADX/AddinExpress.MSO.2005.DLL
Assembly Full Name: AddinExpress.MSO.2005, Version=7.4.4067.2005, Culture=neutral, PublicKeyToken=4416dd98f0861965
Assembly Version: 7.4.4067.2005

Exception Source:
Exception Type: AddinExpress.MSO.ADXExternalException
Exception Message: An error has occurred in the code of the add-in.
Exception Target Site: Object reference not set to an instance of an object.

---- Stack Trace ----

NB
Nishant Berlia premium
Replied on Jun 13, 2014 - 19:04 UTC

Still awaiting reply?

David Trey staff
Replied on Jun 13, 2014 - 20:24 UTC

Hello Nishant,

We're sorry for the inconvenience, we're still looking into the issue trying to find and fix the main cause for this.

For now, you could try to reinstall the plugin, clear its cache at Users/{user_name}/AppData/Local/Todoist and/or make sure its connection is not blocked by any corporate firewalls, proxies or anti-virus software.


Best regards,
David