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Duplicate Accounts in Collaboration - wreaking havoc

Whenever I try to add my wife to share a project her name pops up twice as "Pending." It shows her actually having two accounts to when she follows the invitaiton link sent to her mail. It is so weird!

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Kevin L. Fowler premium
Replied on Feb 18, 2014 - 01:16

Update. I even had to delete "both" accounts. Trying to set it back up again.

Brendon Wadey staff
Replied on Feb 18, 2014 - 01:53

Hi Kevin,

What platform are you both using? Did she already have an account when you invited, or did she have to create one?

Regards,
Brendon.

Kevin L. Fowler premium
Replied on Feb 18, 2014 - 02:05

All web. Although, our iOS phones are linked up.

She already had an account, but it sent her an invitation as if she didn't. When she clicked on the link, it brought her into a duplicated account.

Kevin L. Fowler premium
Replied on Feb 18, 2014 - 02:06

Really wish I could add screenshots...strange stuff going on here.

Kevin L. Fowler premium
Replied on Feb 18, 2014 - 02:06

Really wish I could add screenshots...strange stuff going on here.

Brendon Wadey staff
Replied on Feb 18, 2014 - 03:53

Kevin,

You can send a screenshot to brendon@doist.io and david@doist.io.

If you send the invitation again, and go to the notifications within the app to accept it, does the issue still occur?

Regards,
Brendon.