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First time user balloon

SS

I use outlook 2007. For some reason all of a sudden todist free version thinks that I am a first time user and I can not get rid of the balloon.

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Brendon Wadey staff
Replied on Feb 17, 2014 - 20:02 UTC

Hi Steve,

Are you referring to the "add your first project" type of message that appears with new accounts? You are for sure signed into your normal account, and not a new one by mistake?

Does logging out, clearing the cache for Chrome, and back in again, resolve the issue? Does this occur on the web version?

Regards,
Brendon.

SS
Steve Sutton
Replied on Feb 17, 2014 - 20:23 UTC

Yes that is my reference to the message. I only have 1 account so that should not be an issue.
Logging out of Chrome etc did not make a difference. Yes on the web also.

David Trey staff
Replied on Feb 17, 2014 - 20:37 UTC

Hello Steve,

Please tell me - do you actually have projects on your account? If not, please add one and let us know if the issue still persists.


Best regards,
David

SS
Steve Sutton
Replied on Feb 17, 2014 - 20:40 UTC

Yes I do and have had them for several months.

David Trey staff
Replied on Feb 17, 2014 - 20:42 UTC

Please try to reinstall our Outlook app, log out and back in and let us know if the issue persists.


Best regards,
David

SS
Steve Sutton
Replied on Feb 17, 2014 - 20:44 UTC

I will do that in the morning as we about to shut down for the day. I will let you know what happens. Thanks for your help.