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Why are some tasks being duplicated?

PS

Hello,

For some reason, I've noticed lately that some tasks get duplicated and appear twice in their project. To be honest, it's not happening all the time and I can't remember if those tasks are normally added via the web, or my iPhone (iPhone 4).

Thanks.
Paul

All responses

Brendon Wadey staff
Replied on Feb 16, 2014 - 17:58

Hi Paul,

We would need to know the circumstance that it happens, so that we can reproduce. If it's on the web, or mobile, if it's a shared project or any other steps taking when this happens.

Regards,
Brendon.

PS
Paul Stillo
Replied on Feb 16, 2014 - 19:16

Hi Brendon,

Unfortunately, I wasn't keeping track of any pattern when this was happening. The example that I currently have was added on the web and it was a link to a site. However, this has not always been the case. Some duplicating tasks were just text, with no links.

Also, although there was no due date added to this particular task, some past ones did have a due date (I can't remember if they were recurring dates though). I also don't remember if all past examples were added on the web or if any were also via my iPhone.

Sorry.
P

Brendon Wadey staff
Replied on Feb 16, 2014 - 22:03

Paul,

If you could try to keep an eye one it, and see exactly what you did or didn't do when it does occur, it would be very helpful for us to resolve it.

For now, I am not able to reproduce any issue resulting in duplicated tasks. Though, clearing the cache for your browser, and logging out of the iOS app could help resolve some issues.

Regards,
Brendon.

PS
Paul Stillo
Replied on Feb 25, 2014 - 12:35

Hi Brendon,

This is still happening and I'm still not sure what to say. I don't notice any trends/patterns. In the latest example, I added a task via my iPhone yesterday. I added yesterday's date as a due date.

However, although the task appears to be duplicated on my iPhone, it is only listed once when I check tasks in your website, or in the Google Chrome extension.

Odd.

Thanks.
Paul

Brendon Wadey staff
Replied on Feb 25, 2014 - 13:39

Paul,

Please try logging out of the iOS app and back in again. So if you add it on the web version, does it show duplicated on iOS or no?

Regards,
Brendon.

PS
Paul Stillo
Replied on Feb 25, 2014 - 14:12

Brendon,

I'll try logging out as you suggested.

I think part of the problem is that this isn't a constant/regular occurrence. The instances seem to be happening randomly. I've added many tasks with the iOS and the web, without running into this problem, just as I'm pretty sure that I've also added some tasks via the web that have duplicated. Unfortunately, I don't have any specific examples at hand.

I can say that the recent duplicate task that I referenced earlier today *was* showing up as a duplicate in the web AND the iPhone last night, but is only appearing once in the web today. I just checked the iPhone and swiped the screen down to sync. The iPhone still displays the duplicate task, and the web does not.

Thanks.
Paul

PS
Paul Stillo
Replied on Feb 25, 2014 - 14:15

Update: I just logged out of the iOS and logged back in. The duplicate task has disappeared from my iPhone also now.

Paul