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Tasks are disappearing on shared accounts - big problem

DL

(2) Premium accounts sharing projects, now tasks are disappearing, some are only showing up in one or the others projects, and all the notes are gone...... These are existing tasks that have been in there for a week without any issues.

All responses

David Trey staff
Replied on Feb 11, 2014 - 18:55

Hello Dennis,

We're sorry for the inconvenience, it was an issue on our end, it's been fixed and logging out and back in will correct it.


Best regards,
David

DL
Dennis LeBar premium
Replied on Feb 11, 2014 - 18:57

I am still not seeing them and I just checked with the other person and they are still having the same issue.

DL
Dennis LeBar premium
Replied on Feb 11, 2014 - 22:09

This is still happening ? Any Updates ? I just moved a task from one project to another and lost all the notes and I cannot see it in the project list I moved it to.

Brendon Wadey staff
Replied on Feb 12, 2014 - 00:10

Dennis,

Please confirm that you have indeed logged out and back in again. If that does not help, please try clearing the cache for your browser.

Regards,
Brendon.

DL
Dennis LeBar premium
Replied on Feb 12, 2014 - 02:02

Tested now and appears to be OK. I will do further testing to make sure. Thank You

DL
Dennis LeBar premium
Replied on Feb 12, 2014 - 21:57

We are having the same issue again very very bad.... Please HELP !!!! We now have 3 premium accounts.... and we need to purchase more but this can not happen.....

Brendon Wadey staff
Replied on Feb 12, 2014 - 23:29

Dennis,

We are looking into this issue now. Though we are having troubles reproducing it. If you can think of anything that you do, or happens when this occurs that can help us 100% reproduce it, it could help.

Though, we are looking into it as well, and hope to find an solution soon.

Regards,
Brendon.

Cristiano de Jesus Santos premium
Replied on Feb 13, 2014 - 12:52

Hello good day !
Can you help me ?
This week I tested a 03 online task management applications and Todoist was what caught my attention but with the interface clean and objective tools when it comes to categorize tasks by projects or priorities .

But saddened when to use the function of sharing project, I realized that sometimes the tasks disappear .
Detailing best :

1 - shared with another person, project and other projects within the same project ;
2 - When performing transactions of tasks between projects ( one project to another , also shared with all the same person ) , some tasks disappear . And this has happened to several tests , using the drag function and also the function of the " Move To " menu. Both when I do the movements as when the other person does drives , some jobs are lost . If they lose literally! disappear from one of the accounts . At that point we gave up to work with shared projects , but as enjoyed the application, I'm resisting using another ... if not, can at least indicate some space for discussion on this application ? I want to know if this is just a moment of system error or bug really is . Oh, for me it is essential for the shared collaborate with someone else working on some projects .

Thank you for listening , I'm waiting .
User in Brazil !

DL
Dennis LeBar premium
Replied on Feb 13, 2014 - 17:06

There is one thing I can add. When this occurred the other person that I am sharing the project with added a note to the task, it would now be the first note because it erased everything else, then moved it to another shared project, we were both able to see it, then I added a note, then moved it to a different shared project and he was able to see it also and we did not lose any notes. We did delete the task not knowing if it was corrupt.

David Trey staff
Replied on Feb 13, 2014 - 18:19

Dennis,

Thank you for this information, we're debugging this issue right now.


Best regards,
David

DL
Dennis LeBar premium
Replied on Feb 14, 2014 - 22:24

The problem is still happening as of right now. I just changed the name of the task in my account, the name of the task is !!HERE IS THE PROBLEM!! -HERE I AM. When I move the task to another project my co-worker can see it, then I cannot, when he moves it to another project, he cannot see it but then I can.

DL
Dennis LeBar premium
Replied on Feb 14, 2014 - 22:24

Also all the note disappear each and every time....

David Trey staff
Replied on Feb 14, 2014 - 23:26

Dennis,

We're very sorry for the inconvenience, we're working on fixing this issue.


Best regards,
David