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GMail Chrome extension show blank screen

The Gmail extension doesn't seem to be working. The ToDoIst popout window is totally blank except for the little logo on the bottom left. When I click that logo then https://gmail.todoist.com/app?v=204 opens in a new full browser window but it is blank too. The web app https://todoist.com/app?v=204 is working fine. I am using the current version of Chrome. I have disabled all Chrome extensions.

All responses

Brendon Wadey staff
Replied on Feb 11, 2014 - 11:03

Hi Nick,

Do you have any Gmail Labs features enabled, such as Preview Pane? As this can cause many issues with our extension.

Regards,
Brendon.

Nick JH premium
Replied on Feb 11, 2014 - 11:20

No, I looked at Gmail labs and they are not enabled. I have stopped and restarted Chrome. I've been using the Gmail extension since it came out a couple of months ago and never had this issue before. I haven't changed anything with my setup today.

Brendon Wadey staff
Replied on Feb 11, 2014 - 11:37

Nick,

Are you able to load the website version without issue? I am not able to reproduce this. With all extensions for Chrome & Gmail disabled, our Gmail Plugin works just fine.

So nothing has changed in the past month since you started using this? Which version of Chrome are you running?

Regards,
Brendon.

Nick JH premium
Replied on Feb 11, 2014 - 11:47

Yes, I can run the regular web app just fine, it is only the gmail extension that is blank.
My Chrome version is 32.0.1700.107
I have disabled all other Chrome extensions and Gmail Labs.
When I do a "View Source" of https://gmail.todoist.com/app?v=204 then I see the following (I can't see any of my tasks in there)...



<html manifest="/cache.manifest">

<head>
Todoist<br /><br /> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"><br /> <meta http-equiv="X-UA-Compatible" content="IE=edge"><br /><br /> <meta property="og:image" content="&lt;a href=" https:="" <a="" href="&lt;a href=" http:="" d2dq6e731uoz0t.cloudfront.net"="" rel="nofollow">http://d2dq6e731uoz0t.cloudfront.net" rel="nofollow"><a rel="nofollow" href="http://d2dq6e731uoz0t.cloudfront.net">d2dq6e731uoz0t.cloudfront.net</a>="" e0621475d6361539b15325a069107928="" as="" td_logo.png"="" rel="nofollow">https://d2dq6e731uoz0t.cloudfront.net/e0621475d6361539b15325a069107928/as/td_logo.png"/>
<meta property="og:image:secure_url" content="&lt;a href=" https:="" <a="" href="&lt;a href=" http:="" d2dq6e731uoz0t.cloudfront.net"="" rel="nofollow">http://d2dq6e731uoz0t.cloudfront.net" rel="nofollow">d2dq6e731uoz0t.cloudfront.net="" e0621475d6361539b15325a069107928="" as="" td_logo.png"="" rel="nofollow">https://d2dq6e731uoz0t.cloudfront.net/e0621475d6361539b15325a069107928/as/td_logo.png" />

<link href="&lt;a href=" <a="" href="&lt;a href=" https:="" fonts.googleapis.com="" css?family="Open+Sans:400,600&amp;subset=latin-ext"" rel="nofollow">https://fonts.googleapis.com/css?family=Open+Sans:400,600&subset=latin-ext" rel="nofollow">https://fonts.googleapis.com/css?family=Open+Sans:400,600&subset=latin-ext" "="" rel="nofollow">https://fonts.googleapis.com/css?family=Open+Sans:400,600&subset=latin-ext' rel='stylesheet' type='text/css'>

<script>
LANG = 'en';
</script>






<script type="text/javascript" src="&lt;a href=" https:="" <a="" href="&lt;a href=" http:="" d3ptyyxy2at9ui.cloudfront.net"="" rel="nofollow">http://d3ptyyxy2at9ui.cloudfront.net" rel="nofollow">d3ptyyxy2at9ui.cloudfront.net="" cc0c8a268f427b1108697629b646a689.js.jgz"="" rel="nofollow">https://d3ptyyxy2at9ui.cloudfront.net/cc0c8a268f427b1108697629b646a689.js.jgz" ></script>
<script type="text/javascript" src="&lt;a href=" https:="" <a="" href="&lt;a href=" http:="" d3ptyyxy2at9ui.cloudfront.net"="" rel="nofollow">http://d3ptyyxy2at9ui.cloudfront.net" rel="nofollow">d3ptyyxy2at9ui.cloudfront.net="" fc91d4a47e52b429856422f1f99f8e37.js.jgz"="" rel="nofollow">https://d3ptyyxy2at9ui.cloudfront.net/fc91d4a47e52b429856422f1f99f8e37.js.jgz" ></script>
<link rel="stylesheet" type="text/css" href="&lt;a href=" https:="" <a="" href="&lt;a href=" http:="" d3ptyyxy2at9ui.cloudfront.net"="" rel="nofollow">http://d3ptyyxy2at9ui.cloudfront.net" rel="nofollow">d3ptyyxy2at9ui.cloudfront.net="" 03e387783351ef1a222366a7217383cc.css.cgz"="" rel="nofollow">https://d3ptyyxy2at9ui.cloudfront.net/03e387783351ef1a222366a7217383cc.css.cgz" media="all" />
<script type="text/javascript" src="&lt;a href=" https:="" <a="" href="&lt;a href=" http:="" d3ptyyxy2at9ui.cloudfront.net"="" rel="nofollow">http://d3ptyyxy2at9ui.cloudfront.net" rel="nofollow">d3ptyyxy2at9ui.cloudfront.net="" 686516f02f4b92f09fc61a7da60a4785.js.jgz"="" rel="nofollow">https://d3ptyyxy2at9ui.cloudfront.net/686516f02f4b92f09fc61a7da60a4785.js.jgz" ></script>
<script type="text/javascript" src="&lt;a href=" https:="" <a="" href="&lt;a href=" http:="" d3ptyyxy2at9ui.cloudfront.net"="" rel="nofollow">http://d3ptyyxy2at9ui.cloudfront.net" rel="nofollow">d3ptyyxy2at9ui.cloudfront.net="" b89e948cd5893ec52c242269430fcf59.js.jgz"="" rel="nofollow">https://d3ptyyxy2at9ui.cloudfront.net/b89e948cd5893ec52c242269430fcf59.js.jgz" ></script>
<link rel="stylesheet" type="text/css" href="&lt;a href=" https:="" <a="" href="&lt;a href=" http:="" d3ptyyxy2at9ui.cloudfront.net"="" rel="nofollow">http://d3ptyyxy2at9ui.cloudfront.net" rel="nofollow">d3ptyyxy2at9ui.cloudfront.net="" 425df167e8438d4d09f8635c3429a0a5.css.cgz"="" rel="nofollow">https://d3ptyyxy2at9ui.cloudfront.net/425df167e8438d4d09f8635c3429a0a5.css.cgz" media="all" />
<link rel="stylesheet" type="text/css" href="&lt;a href=" https:="" <a="" href="&lt;a href=" http:="" d3ptyyxy2at9ui.cloudfront.net"="" rel="nofollow">http://d3ptyyxy2at9ui.cloudfront.net" rel="nofollow">d3ptyyxy2at9ui.cloudfront.net="" 6068d310e5d2a095e5e263ecbaaac433.css.cgz"="" rel="nofollow">https://d3ptyyxy2at9ui.cloudfront.net/6068d310e5d2a095e5e263ecbaaac433.css.cgz" media="print" />

<script type="text/javascript">
var sp_host = window.location.host.split('.');
switch(sp_host[0]) {
case 'mac_store':
window.NATIVE_APP = 'mac_store';
break;
case 'mac':
window.NATIVE_APP = 'mac';
break;
case 'win':
window.NATIVE_APP = 'win';
break;
}
</script>

<script>
window.VERSION = 204;

</script>






</head>

<body>











<script type="text/javascript">
Loading.show();
</script>
















































        <script>
        BottomControllers.init($('bottom_bar_right_bar'));
        Popout.init($('bottom_bar_right_bar'));
        </script>












        <script type="text/javascript">
        attachMessageHandler();

        if(!window.initTodoist) {
        var msg = _("An unknown error happened while loading data... We will try to reload Todoist");

        Alerts.confirm(msg, function(confirmed) {
        if(confirmed) {
        if(window.applicationCache) {
        try {
        window.applicationCache.update();
        }
        catch(e) {
        }
        }
        window.location.reload();
        }
        });
        }
        else {
        initTodoist();
        }

        window.focus();
        </script>



        <script>
        CLIENT_ID = '_td_' + (new Date).getTime();
        </script>
        <iframe style="width:0px; height:0px; border: 0px; position: absolute;" src="/API/Comet/getIFrame?channel=user-403479-9c7160bb41a6f4c3d654903869f1c5395b1c1e28&amp;r=8179"></iframe>

        </body>

        <script type="text/javascript">
        var _gaq = _gaq || [];
        _gaq.push(['_setAccount', 'UA-5309378-4']);
        _gaq.push(['_trackPageview']);

        setTimeout(function() {
        var ga = document.createElement('script');
        ga.src = ('https:' == document.location.protocol ?
        'https://ssl' : 'http://www') +
        '.google-analytics.com/ga.js';
        ga.setAttribute('async', 'true');
        getBody().appendChild(ga);
        }, 50);
        </script>

        </html>








        Brendon Wadey staff
        Replied on Feb 11, 2014 - 12:30

        Hi,

        Thanks for the information. If your able to send a screenshot of the issue to brendon@doist.io and david@doist.io it could help as well. Though I have not been able to reproduce this issue.

        Regards,
        Brendon.

        Brendon Wadey staff
        Replied on Feb 11, 2014 - 14:07

        Hi,

        Does this only occur when you are in a custom view, such as your filter there? If you are just in the Inbox, does this happen still?

        Regards,
        Brendon.

        Nick JH premium
        Replied on Feb 11, 2014 - 14:08

        Yes, it happens in the Gmail inbox too.

        David Trey staff
        Replied on Feb 11, 2014 - 16:04

        Hello Nick,

        Please go to Chrome's Advanced Settings -> Content Settings -> All cookies and site data, find and delete any Todoist-related entries.

        Then, check if your browser accepts third-party cookies, reload the browser, log back in and see if it helps.


        Best regards,
        David

        Nick JH premium
        Replied on Feb 11, 2014 - 16:08

        That was it! It works perfectly now, thank you for your help today.