I've repeatedly requested a refund via email since Jan 23, and have included all of the relevant data previously requested. I've sent no fewer than three emails on this with no response from one of your reps. I don't know what to do other than start a fresh thread here on your forum.
The ref # is: ch_3MbrkKT3Xf3S6Q
Please confirm receipt of this. Please confirm issuance of refund ASAP. It concerns me that you give a guarantee of a refund but ignore requests for the same, or at least that is the way it seems.