just installed the program, but i do not see it when I launch Outlook?i have Outlook 2010Use Chrome, but have IE 11 installed.I do not see it in the Outlook add-ins
Hi Michael,Please head into the Add/Remove Programs area for Windows, do you see OutlookTodoist listed there? If not, it was for some reason not installed. Then head to the Addins area for Outlook, and see if OutlookTodoist is enabled, or disabled.Did you get any error messages upon installation?Regards,Brendon.
Brendon,It is listed in the add/remove programs.I received no error messages.It is not listed in the outlook add ins. The only disabled add in is called "mssphtb.dll"
Michael,Please try closing Outlook, clear the cache for IE, and re-try. If not, please try re-installing it again. Regards,Brendon.
Still no go.I will try to reinstall, but need to get assistance again from my office sine i do not have admin rights.anything else I can do?
Michael,It may be because of the admin rights that it was not installed properly. We do have issues with corporate networks. We are going to be releasing an update hopefully soon that could address this issue.Regards,Brendon.
i just reinstalled again and it is not working.I seached for "todoist" on the c: drive and found the following files:Shortcut to: C:\Program Files (x86)\OutlookTodoistADX\todoist.icoShortcut to: C:\Program Files (x86)\OutlookTodoistADX\todoist.icohttps_en.todoist.com_0.localstoragehttps_en.todoist.com_0.localstorage-journalTodoist.WinForms.dllTodoist.Model.dlltodoistIn the Outlook add ins, the following is inactive:"Microsoft VBA for Outlook Addin"The only disabled add in is called "mssphtb.dll"I do not see any active add-ins that reference Todoist.Anything you can do to help?Thanks
Michael,It appears your office system may be causing issues with the installation. Are you able to test this on a system that is not on the same network? Nonetheless, there isn't much that can be done at this time, we hope to release the update soon that switched engines, so it should work better.Regards,Brendon.
Hello,Please try to install this new updated version of our Outlook plugin and let us know if the issue persists: https://d2dq6e731uoz0t.cloudfront.net/6cbfe87a597f69aefd816f9cdac2957a/as/OutlookTodoist.Adx.exeBest regards,David