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The app keeps going crazy

I got some projects & tasks shared with my wife but some of them disappears while syncing between iPad4/iPhone4S/iPad mini/MacOS 10.9/Win7, some catastrophically duplicated many many times. It just came out with a mess and we cannot clearly know what happen. To much annoying error syncing. I almost gave up this app.

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David Trey staff
Replied on Feb 06, 2014 - 11:51

Hello Hsien-Hsin,

We're sorry to hear that. If there's any way you can reproduce it or any details you could provide about the exactly circumstances in which this happened, we would greatly appreciate it. We can't reproduce this issue now, but again - if there's any specific action or circumstance that triggers it, please let us know.


Best regards,
David

Hsien-Hsin Chou
Replied on Feb 06, 2014 - 23:08

Hi David,
First I wanna thank you for your instant response. Actually we suspect this syncing error comes from one machine (iPad mini) where account2 was logged in to sync projects shared by other machines (account1). After syncing account2 has some tasks as well as sub-tasks in part of projects duplicated many times. Some of these duplicated tasks are erroneously checked as completed. We reinstalled the app, deleted these duplicates and move all the rest to newly created projects and sync them. This time part of the tasks disappears and this happened in all projects. This prompts me like something happened on the server. We'll try reproducing this situation tonight. Thank you for your help!
account1: r89223006@ntu.edu.tw
account2: u0302036@nccu.edu.tw

Best wishes,
Hsien-Hsin

David Trey staff
Replied on Feb 07, 2014 - 06:38

Hsien-Hsin,

Unfortunately, without details how to reproduce it step-by-step, it can be almost impossible to identify this issue :(

It could be a syncing problem, a caching issue, network problems, server issues etc. We'd need to know what to do to cause such problem to happen on any account and this would greatly help us fix it.

When you'll try to reproduce it, please try to create and share a new project as there was a fix in the past few days reg. syncing problems which affects newly created projects.


Best regards,
David