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Todoist Extension No Longer Working in Firefox

Access to Todoist is no longer working on Firefox. I have tried to add the Add-On to Firefox but to no avail.

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Brendon Wadey staff
Replied on Feb 04, 2014 - 17:55 UTC

Hi Peter,

Please tell me, which version of Firefox are you running, and did you recently install any extensions or change settings?

By no access, do you mean you load the extension, and it's a blank window, or it does not allow you to install the extension, or what exactly happens? If you head to the website version, does it load without issue?

Please try clearing the cache for Firefox, and see if it starts to load then.

Regards,
Brendon.

Peter J Wirs premium
Replied on Feb 04, 2014 - 18:03 UTC

I have Firefox ver. 26. The extension has been working okay until about an hour ago. I've tried to re-install the extension and the page gets to the point where it prompts me to restart Firefox and all that happens is the screen flashes and everything simply resorts to where it was before I was prompted. And yes, the website version loads without issue. And I have cleared the cache for Firefox and still nothing happens.

Brendon Wadey staff
Replied on Feb 04, 2014 - 19:11 UTC

Peter,

So if you head into the extension area, it's now not installed at all? You say it was working until just now, was anything else changed in that time, for Firefox, any extensions, updates etc?

I would make sure it's removed from the extensions area, then clear the cache, and then re-install the extension.

Regards,
Brendon.

Peter J Wirs premium
Replied on Feb 04, 2014 - 19:26 UTC

In the middle of this entire scenario, Firefox installed an update, in which I lost the bookmark indicator, which all of a sudden re-appeared. I removed Todoist extension and then cleared the cache, then re-installed as you recommended. But still no luck. Firefox says Todoist extension is there, but there is no shortcut to get to it.

Peter J Wirs premium
Replied on Feb 04, 2014 - 19:29 UTC

Moreover, checking Firefox update history. It says it is now Firefox ver. 27, which was updated at approx 12:15 PM EST today (Tues Feb 4).

Brendon Wadey staff
Replied on Feb 04, 2014 - 19:31 UTC

Peter,

It seems just the icon for the menu bar is been removed. Right click on it Customize, and then Todoist should be an object you can drag to the bar.

Regards,
Brendon.

Peter J Wirs premium
Replied on Feb 04, 2014 - 19:39 UTC

Problem resolved. Thank you.