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"Add to todoist" e-mail; the link back to e-mail thread does not always work

AH

When you "Add to todoist" an e-mail, the link back to that e-mail usually works. But on occasions it will open up a new empty e-mail.

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David Trey staff
Replied on Feb 03, 2014 - 13:32 UTC

Hello Andy,

Thank you for your report. Please tell me, did you notice any pattern to when it doesn't work? Does it always happen if you use one of our plugins or a certain browser or with emails sent by a specific person?

Also, what URL are you being forwarded to when this issue occurs?


Best regards,
David

AH
Andy Henderson premium
Replied on Feb 03, 2014 - 19:30 UTC

David

Unfortunately I cannot see a pattern. It consistently happened on one particular e-mail and creating a new Todoist link did not eradicate the issue. I only utilise the "Add to Todoist" button and only utilise Chrome.

When the Todoist link fails it takes me to this link to a blank e-mail:
https://mail.google.com/mail/?view=cm&fs=1&tf=1&source=mailto&to=andy.henderson@mjmapp.com

It should connect to this link:
https://mail.google.com/mail/u/0/?ui=2&shva=1#inbox/143d920769fbfbd9

Andy

David Trey staff
Replied on Feb 03, 2014 - 23:00 UTC

Andy,

Are you using any Gmail Labs extensions which may in any way change the URL (such as the Preview Pane)? Also, if there's anything different about this particular message, please let me know. For example - was it sent from another Gmail account that you're using, was it created from a draft or an already sent message?


Best regards,
David

AH
Andy Henderson premium
Replied on Feb 04, 2014 - 13:11 UTC

David

Unfortunately there is no differentiation from the e-mails which do not link through and the ones which do link through. I utilise the same working practise on all e-mail.

Andy

David Trey staff
Replied on Feb 04, 2014 - 16:09 UTC

Andy,

Thank you for this information. Unfortunately, we're unsure why this happens in this case :( If there was anything different between the email account, sender, receiver, subject line format, used browser, Google Apps or anything else, we could try to identify this issue.


Best regards,
David