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Keep loosing notifications

DC

I keep loosing my notifications. I've re-added them in the android app a few times, and they show up in both the app and on the web for a while, before disappearing again suddenly (all reminders at once).

How am I supposed to trust in a task manager who forgets things?

All responses

DC
Daniel C premium
Replied on Feb 03, 2014 - 07:47 UTC

Well. Clicking all the tasks for editing and then cancelling the editing seem to return the reminders (both in web-app and in the android-app).

But still, my morning time-report reminder did not fire (probably because of this issue), which still isn't acceptable.

And some additional information: Using the settings to test out the push feature works fine, my reminders just keep disappearing (and therefore not pushed to the phone).

Axel Q. premium
Replied on Feb 03, 2014 - 10:26 UTC

Same here. That isn't annoying, that's somehow ridiculous. Notification options aren't too rich at the moment anyway (compared to some competitors) though it's a premium feature (which is somewhat strange for a task manager). Additionally the "premium feature" isn't working. Right now I'm quite sure that I quit being a premium member within the 30-day-period. Actually it's hard to find an additional value.

David Trey staff
Replied on Feb 03, 2014 - 13:30 UTC

Hello,

We're very sorry for the inconvenience. This issue should be fixed in the latest version on our app. Please tell me- which versions are you using and when exactly do these reminders disappear? When you edit the task? Id it a shared task and is someone else making changes to it?


Best regards,
David

DC
Daniel C premium
Replied on Feb 03, 2014 - 14:50 UTC

Well. I updated the android app yesterday or so, so it's 3.0.9. Otherwise I just use the web-app/chrome-app (whatever the differences are).
I _guess_ it happened before I updated to the latest android version, as I have no idea when the reminders are lost. I've noticed the error by chance both times it's happened.
It's all personal tasks, no editing involved (except re-adding some of the reminders in the android app).

Axel Q. premium
Replied on Feb 03, 2014 - 16:14 UTC

I also am at version 3.0.9. Having the same problems like Daniel when using Chrome extension and more;

I added a task using the android widget with due date and time (no shared tasks): After a while the reminder disappeared (it definitely was there immediately after creating the task). And after taking a look at the web-app/website I had to find out that it hadn't even synced! Tried a restart of the phone but still there is no sync Even manual sync isn't working.

I'm sorry guys, but I have to rely on "my" to-do/task manager. And todoist isn't reliable at all right now for me.

David Trey staff
Replied on Feb 03, 2014 - 17:42 UTC

Hello Axel,

We're very sorry for the inconvenience. Please let us know what exact due date and time did you use with this task.


Best regards,
David

Axel Q. premium
Replied on Feb 03, 2014 - 19:25 UTC

Hi David,

due date is today, that's 03.02.2014 and time was 17:45 h. I created the task at about 12.30 or so.

Meanwhile other "test-task" I created afterwards have been synced, but not the one I originally created.

Best
Axel

David Trey staff
Replied on Feb 03, 2014 - 22:54 UTC

Axel,

I've passed it to the developers, we'll look into it. Sorry for the inconvenience.


Best regards,
David

Axel Q. premium
Replied on Feb 04, 2014 - 14:13 UTC

Thanks David.

Again an automatic reminder got lost. Here's what I did:

Added a task via web surface (Chrome) with due date and time and saved it. The automatic reminder was set (little clock appeared). Then I edited the task and added some information in the notes field. I saved it and - reminder was gone.

Don't know quite how to say it but with that performance todoist certainly will not convince me to stay. It's nice to have a great-looking to do list with sync working (nearly) perfect. But with limited reminder and snooze options in general and moreover not working (that is: sometimes working, sometimes not) reminders it doesn't make things easier for me. It's just too important for me NOT to forget about certain tasks.

David Trey staff
Replied on Feb 04, 2014 - 16:17 UTC

Axel,

We're very sorry for the inconvenience, we can assure you that normally everything works fine, we've launched big updates significantly changing some of Todoist functionality and although we've tested everything for a long time, some issues did occur and we're fixing them now as we speak.


Best regards,
David

DC
Daniel C premium
Replied on Feb 04, 2014 - 16:22 UTC

Well. As I get emails for each comment here I'd thought I'd return and give my 2 cents.

Trey: I feels like you have too many "big updates" lately, which now and then break sync or something similar. I'm also beginning to consider to leave todoist and find some other task manager.
So if you want to keep me(/us?) you really need to step up your game. Because if you keep on making mistakes on such basic things like this you will never get the respect you need to make a good task manager.

/Daniel

DC
Daniel C premium
Replied on Feb 06, 2014 - 08:00 UTC

... and there most of my reminders went the way of the Dodo once again... and they're not popping up again when i click the tasks as last time.
I don't have the time to keep track if my reminders exist or not, that's kinda why I bought premium from you guys, so you could keep track of things for me...

David Trey staff
Replied on Feb 14, 2014 - 21:11 UTC

Hello,

This issue has been addressed in the latest version of our app. Please let us know in case you're still experiencing it.


Best regards,
David