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win app won't launch

TS

hi,
on win7 I installed new app. (with the Old app I never had any problems).

The new app do not launch. When I run it from start menu, no window open. According to task manager it runs (takes 97MB memory). Even when I try to switch windows I do not see it.

I had it pinned, it was also not launching and it was not only double click problem.

Strangely few time it has opened. I do not know what was different. Most of the time it do not.

In outlook it also does not open.

When I activate ad in then it runs. but, next time I run outlook, add in is again deactivated.

So I can only run Chrome app

Please help

tomas

All responses

Brendon Wadey staff
Replied on Feb 03, 2014 - 01:54 UTC

Hi Tomas,

Please make sure you are opening it from the system tray (beside the clock) as that is how you re-open it or close it once it's been opened from the main launch icon.

Regards,
Brendon.

TS
Tomas Salko premium
Replied on Feb 03, 2014 - 04:41 UTC

well, yes, it works this way.
must say, its not really intuitive way or working with application.

but thanks
tomas

David Trey staff
Replied on Feb 03, 2014 - 13:08 UTC

Hello Tomas,

If you right-click on the TD icon in the system tray, you can go to "Configurations" and change this behavior so that the app will quit completely when you use the X button.

The benefit of having it run in the tray is that you can use global keyboard shortcuts to show/hide the app and to quickly add a task (both also configurable).


Best regards,
David

DM
Dave Mead
Replied on Nov 24, 2014 - 02:22 UTC

David,

I keep seeing this same issue reported by many different users. I understand that your recommendation is to right-click on the system tray icon, go to Configuration and changing the close behavior to "close." I have done this. There are two issues with this approach:

1. The taskbar icon should never, under any circumstances, do nothing. The program should open any time this button is clicked, regardless of the system tray status. I understand that this is the intended behavior, but in my opinion, this is bad UI design. It makes it much worse that this is the default setting. I have no interest in using the keyboard shortcuts, and I would guess that I am similar to a large percentage of your users (or prospective users). Please look at the taskbar/system tray behavior of Evernote for reference. There is a reason why they have 100 million users.

2. If I set the close behavior to "close," the taskbar icon behaves the way that I want it to, but then the issue is that the program doesn't open in fullscreen mode by default. I want the program to open in fullscreen mode every time, because then all the functionality is visible. There is no option that I could find to set this in the Todoist options. This is another UI annoyance with no obvious solution.

I have spent the better part of the day testing To Do programs such as Any.do and Wunderlist. Both of these programs had worse issues that caused me to uninstall them. Todoist seems to be a better program, but these UI issues are a bad start. I understand that no program is ever perfect, but please listen to your users when they tell you what they want.

Thanks,

- Dave

Clyde Romo staff
Replied on Nov 24, 2014 - 02:47 UTC

Hi Dave,

We'll consider changing this in the future.


Regards,
Clyde

DM
Dave Mead
Replied on Nov 24, 2014 - 03:36 UTC

Hi Clyde,

Thank you for your quick response. Do you mean you'll only consider changing this because there's still debate over the proper functionality? Or you'll only consider changing this because it's not a top priority?

I fully understand that there is a development queue, and you have to take care of the highest priority items first. But, it would be good to know that we are on the same page and that a fix is in fact in the queue, even as a low priority. I can't think of a counterargument that states that clicking the icon on the taskbar should do nothing, or that there shouldn't be a way to open the program in full screen mode by default. Can you?

Thanks,

- Dave

Clyde Romo staff
Replied on Nov 24, 2014 - 04:10 UTC

Hi Dave,

It's consider changing it on what the default behavior is. Every design decision has a tradeoff. With the current default behavior, it allows users to add task really quickly anywhere even if they've "closed" the app. Being able to easily add tasks in a to do list app is important and this default behavior just does that. Since we have options for both, a user can change it to why he/she would like it to work.

One thing we can improve on is educating the user how relaunch the app once it's first closed/installed by a user. There are no current plan to change this but we'll revisit it when we're doing improvements in our Windows app. I'll definitely bring this up with the team so there can be a discussion about it though.

As for opening an app in full screen mode, you can just right click on the icon and select "Maximized" in the Run option. Check this link for more info: http://www.pcworld.com/article/172884/Force_Programs_to_Run_FullScreen.html


Regards,
Clyde

DM
Dave Mead
Replied on Nov 24, 2014 - 04:39 UTC

Clyde,

Thanks so much for the maximize tip. I have it set up exactly the way I like now.

To clarify, my original request was not to change the "close to system tray" behavior. That part is fine. In fact, Evernote works the same way. I'm only saying that if the taskbar icon is clicked, the program should always open, regardless of whether the program is running in the system tray or not.

User education is an uphill battle when users naturally expect specific behavior. There is no downside I can see to making the application close to the system tray by default, but also opening whenever the user clicks on the taskbar icon. Having different taskbar behavior based on whether the application is running in the system tray is confusing.

In any event, your support has been exceptional. I look forward to using Todoist every day, and thank you once again.

- Dave