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win app won't launch


on win7 I installed new app. (with the Old app I never had any problems).

The new app do not launch. When I run it from start menu, no window open. According to task manager it runs (takes 97MB memory). Even when I try to switch windows I do not see it.

I had it pinned, it was also not launching and it was not only double click problem.

Strangely few time it has opened. I do not know what was different. Most of the time it do not.

In outlook it also does not open.

When I activate ad in then it runs. but, next time I run outlook, add in is again deactivated.

So I can only run Chrome app

Please help


All responses

Brendon Wadey staff
Replied on Feb 03, 2014 - 01:54 UTC

Hi Tomas,

Please make sure you are opening it from the system tray (beside the clock) as that is how you re-open it or close it once it's been opened from the main launch icon.


Tomas Salko premium
Replied on Feb 03, 2014 - 04:41 UTC

well, yes, it works this way.
must say, its not really intuitive way or working with application.

but thanks

David Trey staff
Replied on Feb 03, 2014 - 13:08 UTC

Hello Tomas,

If you right-click on the TD icon in the system tray, you can go to "Configurations" and change this behavior so that the app will quit completely when you use the X button.

The benefit of having it run in the tray is that you can use global keyboard shortcuts to show/hide the app and to quickly add a task (both also configurable).

Best regards,