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Premium Features not working

RW

I upgrades, it shows my subscription but when I logout, clear cache, close browser (Chrome) login I dont have features. Uninstalled the Outlook Add in and Re installed it and still no premium options.

All responses

志莊
志弘 莊 premium
Replied on Jan 29, 2014 - 10:19

I have the same problem

IA
Irv Aragon
Replied on Jan 29, 2014 - 10:27

Sign up for 1 month free subscription earlier this morning and I was able to create a note on one project. So, I created a 2nd project then when I tried to create a note, it said I didn't have premium anymore... but when I look at my account, it says my premium service expires on 2/28/2014..... what gives?

David Trey staff
Replied on Jan 29, 2014 - 11:42

Hello,

According to our database, all your accounts are Premium. Please try to log out, clear the cache and log back in again as there seems to be a delay with the activation of the upgrade (even though it seemed to work right after the payment).

We're sorry for the inconvenience, we're looking into it now, but if you could tell us what payment options (credit card on the web, PayPal, PlayStore or App Store) you've used, that would be very helpful.


Best regards,
David

RW
Rich Wagoner premium
Replied on Jan 29, 2014 - 11:44

I used a CC via the web

It does seem to be sparatic to when its working. After I installed the ipad app it seemed to kick in, not sure that has anything to do with it.

David Trey staff
Replied on Jan 29, 2014 - 12:00

Thank you, we have addressed this issue now.


Best regards,
David

IA
Irv Aragon
Replied on Jan 29, 2014 - 12:10

Yes, working for me now.. Thanks!

ES
Emma Schleipfer premium
Replied on Jan 29, 2014 - 15:09

Same here, any fix yet?

SB
Soleiman Bolour premium
Replied on Jan 29, 2014 - 15:15

Same issue. Created another Question.

ES
Emma Schleipfer premium
Replied on Jan 29, 2014 - 15:31

I was able to get the premium features back by logging out of all devices including thunderbird mail add-on and then logging back in. So far so good.

ES
Emma Schleipfer premium
Replied on Jan 29, 2014 - 15:34

spoke too soon, ipad, iphone ok but as soon as I logged in to the thunderbird add-on the premium features were lost

志莊
志弘 莊 premium
Replied on Jan 29, 2014 - 17:59

I got it.
My language is Chinese Traditional, when I change the language to English then back to Chinese Traditional, it can use premium features.

SB
Soleiman Bolour premium
Replied on Jan 29, 2014 - 18:10

My premium is working now. I had to log off of Android app and now its working premium on all.