+ Add Question

Offline mode worked, then timed out and failed, and lost some tasks

Today, you had an outage. I realized it because MacOS todoist said I was working in Offline Mode. No big problem at that point, I added a few projects, subprojects and tasks. But then all of a sudden there was a message about a timeout, and then it told me I had to connect at least once to the internet to use Offline Mode.

Then when Todoist started working again, about the last 10-15 tasks I entered were gone without a trace. That's a major failure.

All responses

David Trey staff
Replied on Jan 27, 2014 - 16:30

Hello Rick,

We're very sorry for the inconvenience. Are you certain that these tasks weren't synced? Even if our servers are offline, all our apps cache each change locally and sync it as soon as they can connect. They will also remember the cache when closed (except for the Mac app).

Also, did you try to download the most recent backup from Settings -> Backups?


Best regards,
David

Rick Carter premium
Replied on Jan 28, 2014 - 18:39

Hi,

Yes, I'm sure they weren't synced. You do mention that the Mac app doesn't remember the cache when closed... after it timed out (and all my tasks seemed to disappear), I tried closing it and re-opening it to see if I could get to them. Would that have erased the cache of offline items? (if so, do they intend to fix that like REALLY SOON?)

I didn't try restoring from backup as the backup wasn't new enough, all these subprojects and tasks were entered within less than an hour's time. From now on, I'll do a backup every time I add a few tasks.

David Trey staff
Replied on Jan 28, 2014 - 19:28

Rick,

We're very sorry for the inconvenience. We'll look into creating a new Mac app, but we can't say when it would be released. We utilize HTML5 offline cache across all platforms which allows us to streamline the experience and functionality. Unfortunately, the Mac app, which runs on Safari's engine has issues with HTML5's storage.

Nonetheless, we will surely update it and come up with a better solution.


Best regards,
David

Rick Carter premium
Replied on Jan 29, 2014 - 16:04

Would it be accurate to say that if I'm in the Mac OS app and it detects that syncing is unavailable, I should *not* exit the app? (though it did give me that timeout error, so I don't know if at that point all my new work was lost).

I would like to understand the limitations.

BTW, in other news, my email with your reply above isted the wrong URL for your reply here... it told me to go to:

Click this link to see it:
support.todoist.com/Support/show/19270/#comment_62493

(19270 rather than 29313).

David Trey staff
Replied on Jan 29, 2014 - 17:47

Rick,

That's correct. If the app still runs in offline mode, when you connect, it will sync. If you close it completely before syncing - then the changes could be lost.

We're sorry for the URL issue, we've just rolled out the new support section and this one URL changed.


Best regards,
David

Dragan Ruzic premium
Replied on May 07, 2014 - 18:44

All in all, and after reading and contributing in other threads about TD offline issues (just search for "offline" in a Mac OS Support section), my conclusion is that it's safer to use the full screen mode of Safari with Todoist on. Since you've said TD used Safari's engine....
I'm using Chrome 99% of the online time, but if this solves the problem then I can start Safari and use Todoist there instead of opening the Todoist Mac app.

I'm testing the offline mode in Safari right now (I turned off the WIFI), works nicely although I get warnings that I'm in offline mode, but both dragging the tasks and writing new ones gets accepted. I've created new projects against the warning and added task, OK.

Now I put my laptop to sleep as it was, just closed the lid for some 25 minutes and putting it back to action again (this time no WIFI) lets me continue where I stopped without any issues.

I went online and it synced fine.

Obviously, there's always a workaround but it would be much more "pro" to have a native app for the Mac and rely on it as I can on Omni Focus. Which I don't use any more. Because I like the multi platform mode of Todoist...

David Trey staff
Replied on May 07, 2014 - 22:44

Hello Dragan,

We actually strongly suggest to use Chrome for offline access. If you access Todoist in Chrome through this URL: https://todoist.com/app you can technically open the site while already being offline (of course, as on all platforms, assuming that you don't log out before).

Chrome seems to have the most robust offline support and we will port our Mac app to the Chromium engine in the future. We've done it on the Windows app already and the app can now be opened while offline and will work reliably thanks to Chromium.


Best regards,
David

Dragan Ruzic premium
Replied on May 08, 2014 - 05:47

Thank you David, looking forward to the the update of Todoist Mac app!

Rick Carter premium
Replied on May 08, 2014 - 14:34

I am so pleased to hear this! I've never had a problem with Todoist on Google Chrome.