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Upgrade to Premium not Working

RC

I upgraded to premium today, but when I click on certain features when using with my outlook it states I need to upgrade to use that feature. How do I resolve? Please fix ASAP.

All responses

R
Rachelle premium
Replied on Jan 28, 2014 - 16:44 UTC

I am having the same problem. I have logged out, cleared my entire browser history/cookies/cache, and restarted Chrome. Still getting that same error message.

AM
Alan Measures premium
Replied on Jan 28, 2014 - 17:48 UTC

Me too; logged out, in again etc

Brendon Wadey staff
Replied on Jan 28, 2014 - 17:50 UTC

Hi,

All of you are showing as Premium on our end, so it appears to still be a cache issue. Please also clear offline data for Todoist within Chrome (Settings, Show Advanced, Content Settings, All Cookies & Site Data, Search for Todoist, Remove all).

Regards,
Brendon.

R
Rachelle premium
Replied on Jan 28, 2014 - 18:30 UTC

That worked. Thank you!

Stan Merryman premium
Replied on Jan 28, 2014 - 21:48 UTC

Cleared cache, no help - now what????

Brendon Wadey staff
Replied on Jan 28, 2014 - 21:52 UTC

Stan,

Have you also logged out, of all locations you are using Todoist? As again, on our end you are Premium.

Regards,
Brendon.

Stan Merryman premium
Replied on Jan 28, 2014 - 22:02 UTC

Correct, logging in on 1 app, in/out/in/out, no help....

David Trey staff
Replied on Jan 28, 2014 - 23:25 UTC

Hello Stan,

According to our database your account is Premium. Please clear Todoist's offline data manually (in Chrome it's in Adv. Settings -> Content Settings -> All cookies and site data), then reload the browser and log back in.

Also, please let us know which payment method did you use (CC, PayPal, PlayStore, AppStore).


Best regards,
David

AH
Aaron Harch premium
Replied on Jan 29, 2014 - 01:30 UTC

I too am having this issue.

After upgrading to premium I was not able to utilise the additional features.

I followed the suggestions above on clearing cookie and site data and logged out of all devices and I cannot get it to recognise.

I logged into the todoist.com site itself and it said at the bottom: "Upgrade and get more done".

After clicking on this I can see the text "Your Premium Membership expires on January 29, 2015."

It would appear there is a deeper issue than just cache problems if this is presenting on the todoist.com site itself.

regards

Aaron.

Brendon Wadey staff
Replied on Jan 29, 2014 - 01:39 UTC

Aaron,

Every single case we get that someone has not been upgraded, ends up logging out and back in, even if its a couple of times, have ended up getting Premium. You are Premium on our end.

Though, there does appear to be more cases where the Premium is taking longer, or needing of cache to be cleared more often. So we are looking into it now.

But, please try the suggested things again.

Regards,
Brendon.

AH
Aaron Harch premium
Replied on Jan 29, 2014 - 01:51 UTC

Hi Brendon,

I appreciate the quick reply.

It appears to have been a delay. After your advice I tried repeating the steps above and it's now logged in and recognised the premium features.

Thanks for your help.

regards

Aaron.

AM
Alan Measures premium
Replied on Jan 29, 2014 - 22:34 UTC

fixed for me too - thanks