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Todoist page is not loading properly in Chrome

Hi!

I can't load Todoist app in Chrome for a whole day today!
It just stops at the stage of loading:
TodoistNotLoading_Bug.PNG - https://drive.google.com/file/d/0B8CbL9ipY9_HNXNfVnJRNGpJcmM/edit?usp=sharing

I have Chrome ver. 32.0.1700.102 and the problem is the same with:
1. https://todoist.com/app?lang=ru&v=204
2. Todoist extension
3. Todoist Gmail extension

Clearing of cookies and re-entering my login credentials doesn't help.
At the same time your app works perfectly in Internet Explorer.
What else could I check in my Chrome settings except of cookie files?

Thanks in advance!

All responses

David Trey staff
Replied on Jan 28, 2014 - 14:38 UTC

Hello Oleg,

Please go to Chrome's Settings -> Advanced Settings -> Content Settings -> All cookies and site data, search for "todoist" and manually remove all Todoist-related offline data from there. Then, reload the browser and log back in making sure that you only type https://todoist.com into the URL field and not the full version number and language (Todoist will redirect you to the correct lang and version automatically).


Best regards,
David

Oleg Kalmakhelidze
Replied on Jan 29, 2014 - 13:51 UTC

Hi David,

I've already tried it before creating an issue (Clearing of cookies and re-entering my login credentials doesn't help.).
And tried it one more time today, but this solution doesn't work.
What else could I check?

Regards,
Oleg

David Trey staff
Replied on Jan 29, 2014 - 15:27 UTC

Oleg,

Unfortunately I still can't reproduce this and we've got no other reports about it.

That said, please make sure that no browser plugins (ad- or script-blockers) are enabled, reg. clearing of cookies, please confirm - did you actually manually remove Todoist's offline data as instructed (clearing all cookies may not remove all offline data).

Also, did you import a large number of tasks into your projects lately?


Best regards,
David

Todd Allan premium
Replied on Feb 03, 2014 - 07:58 UTC

I'm having the same problem. I also performed the instructions mentioned above.

Thanks

Todd

RG
Roberto GraƱa
Replied on Feb 03, 2014 - 11:06 UTC

Hola no puedo cargarlo bien a mi pc y vincular con mi android me dice que no esta configurado pero yo lo hice bien en cuando lo abro me abre esta pagina en blanco https://todoist.com/app?lang=es&v=204

David Trey staff
Replied on Feb 03, 2014 - 14:24 UTC

Hello Todd and Roberto,

Please tell me - are you accessing Todoist directly through https://todoist.com or did you create an "app" out of a different URL in Chrome? The link must only contain todoist.com no version numbers, if you're logged in and bookmarked the page it may contain a version number in it.


Best regards,
David

Todd Allan premium
Replied on Feb 03, 2014 - 17:19 UTC

Hi David,

It's the Todoist app from the chrome web store.

Thanks for the help

Todd

Todd Allan premium
Replied on Feb 03, 2014 - 17:22 UTC

This also happens when I key in todoist.com. When I delete all the extraneous characters, the website loads fine.

Brendon Wadey staff
Replied on Feb 03, 2014 - 17:25 UTC

Todd,

This is an issue with the latest Chrome version, and affects certain apps. Unfortunately there isn't much we can do right now, we are hoping Google resolves it soon.

Though, any normal link (bookmark) should not have the issue. Do you have any extensions installed for Chrome? Anything that could be blocking Todoist.com.

Regards,
Brendon.

Todd Allan premium
Replied on Feb 03, 2014 - 17:31 UTC

Brendon,

I have these extensions

Evernote Web Clipper
Feedly
Linkedin Launcher
Todoist

Interestingly, when I choose to launch todoist.com from the chrome extension or the mac app it loads the following address;
https://todoist.com/app?v=204#agenda/today,__overdue

Brendon Wadey staff
Replied on Feb 04, 2014 - 00:02 UTC

Todd,

None of those should be causing issues with Todoist.com. The Mac app should not be opening a website, and what do you mean launch from the Chrome extension, as you can't see a URL within the extension, unless of course you mean when you "Open on Todoist.com"

https://todoist.com/app?v=204#agenda/today,__overdue is the correct view, this is the default view for Todoist.com, showing Today, Overdue.

Regards,
Brendon.

Todd Allan premium
Replied on Feb 04, 2014 - 13:00 UTC

Brendon,

Using Chrome, when I key in "todoist.com" in the address bar, or click on the todoist app in the chrome apps page, it loads the following address "https://todoist.com/app?v=204"

When I select "Open todoist.com" from either the mac app or the chrome extension Chrome loads the the full, correct address mentioned above.

Essentially the only way for me to load the full todoist webpage is to do it through either the app or the extension.

Hope this helps,

Todd

Brendon Wadey staff
Replied on Feb 04, 2014 - 16:44 UTC

Todd,

Unfortuntely, I can't seem to reproduce this issue, and normally clearing the offline data would resolve any issues such as this. We will keep looking into the issue but Todoist should load the correct URL even if it gets to the other URL (https://todoist.com/app?v=204).

To clarify, this is Chrome on Windows?

Regards,
Brendon.

Oleg Kalmakhelidze
Replied on Feb 04, 2014 - 17:32 UTC

Brendon,

I've solved this issue finally via full reset of settings in Chrome.
I'm using Windows 7.

But this way involves data from all other extensions and apps in Chrome - so it's quite heavy solution))

Regards,
Oleg

Todd Allan premium
Replied on Feb 04, 2014 - 20:00 UTC

Brendon,

Sorry for the confusion, when I mentioned the mac app I assumed you knew it was chrome on the mac.

Thanks

Todd

Brendon Wadey staff
Replied on Feb 05, 2014 - 00:12 UTC

Todd,

Thanks, but still seems to be working for me even on the Mac version of Chrome. To confirm, you have logged out of your account since this started, and re-tried clearing the date and offline data?

I will still look into this and see if we can find a solution.

Regards,
Brendon.