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Not receive an invitation

Hello. Not sent invitations to new members.

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David Trey staff
Replied on Jan 27, 2014 - 13:33

Hello Pavel,

Please clarify - you send an invitation to someone who do not have a Todoist account using the web-app and they didn't get the email invitation?

Or did they have a Todoist account already? If so - do they see the invitation in the alert system? Also, what browsers apps or platforms are you referring to?

Best regards,

Pavel premium
Replied on Jan 27, 2014 - 13:58

I send the invitation person who doesn't have Todoist account, I using the web application through a browser Google Chrome. After a failed attempt by a person registered in the ToDoist but notice he still doesn't come. I tried to send invitations to my other accounts, but they do not reach.

Brendon Wadey staff
Replied on Jan 27, 2014 - 16:02


This may have been related to our sync issues today. Please tell me if it's still happening when sending invites.


Replied on Jun 19, 2014 - 10:41

same here, I send invitation to myself (professionnal email) and my collaborators and nobody recieves it (professionnal provider).
The invitation works when I send it to my personnal hotmail account

Replied on Jun 19, 2014 - 10:43

in the hotmail box it comes in the Bulk folder
but in the other account, nothing in Inbox, nothing in Bulk folder

Clyde Romo staff
Replied on Jun 19, 2014 - 10:57

Hi Leo,

What type of email do you have at work? Can you check with your IT guy to see if there are some emails from Todoist that's not going through?



Bruce Cannon premium
Replied on Jun 27, 2014 - 13:59

I am new to Todoist.

I have the same issue. Invite not received by invited user (invited via email). I sent invite from Android app.


John Fournier premium
Replied on Aug 25, 2014 - 19:38

I have the same issue. I am evaluating this app for work and want to invite two of my colleagues. I have attempted to send them the invite several times over several days and they aren't receiving it.

We have Google business apps and Gmail with a custom domain and would be purchasing Todoist business if it works out. But... since I can't add anyone to it I am having my doubts.

Please help!

Brendon Wadey staff
Replied on Aug 25, 2014 - 19:40


Do they have accounts? Try getting them to create the account, then invite them.


John Fournier premium
Replied on Aug 25, 2014 - 19:47

One of them does, one of them does not. Neither of them received the invite.

Brendon Wadey staff
Replied on Aug 25, 2014 - 22:13


Try to get both to create the account, even if already created, re-create it using the same email address. Then re-invite.