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Not receive an invitation

Hello. Not sent invitations to new members.

All responses

David Trey staff
Replied on Jan 27, 2014 - 13:33 UTC

Hello Pavel,

Please clarify - you send an invitation to someone who do not have a Todoist account using the web-app and they didn't get the email invitation?

Or did they have a Todoist account already? If so - do they see the invitation in the alert system? Also, what browsers apps or platforms are you referring to?


Best regards,
David

Pavel premium
Replied on Jan 27, 2014 - 13:58 UTC

I send the invitation person who doesn't have Todoist account, I using the web application through a browser Google Chrome. After a failed attempt by a person registered in the ToDoist but notice he still doesn't come. I tried to send invitations to my other accounts, but they do not reach.

Brendon Wadey staff
Replied on Jan 27, 2014 - 16:02 UTC

Pavel,

This may have been related to our sync issues today. Please tell me if it's still happening when sending invites.

Regards,
Brendon.

L
leo
Replied on Jun 19, 2014 - 10:41 UTC

same here, I send invitation to myself (professionnal email) and my collaborators and nobody recieves it (professionnal provider).
The invitation works when I send it to my personnal hotmail account

L
leo
Replied on Jun 19, 2014 - 10:43 UTC

in the hotmail box it comes in the Bulk folder
but in the other account, nothing in Inbox, nothing in Bulk folder

Clyde Romo staff
Replied on Jun 19, 2014 - 10:57 UTC

Hi Leo,

What type of email do you have at work? Can you check with your IT guy to see if there are some emails from Todoist that's not going through?

Regards,

Clyde

BC
Bruce Cannon premium
Replied on Jun 27, 2014 - 13:59 UTC

I am new to Todoist.

I have the same issue. Invite not received by invited user (invited via email). I sent invite from Android app.

--Bruce

JF
John Fournier premium
Replied on Aug 25, 2014 - 19:38 UTC

I have the same issue. I am evaluating this app for work and want to invite two of my colleagues. I have attempted to send them the invite several times over several days and they aren't receiving it.

We have Google business apps and Gmail with a custom domain and would be purchasing Todoist business if it works out. But... since I can't add anyone to it I am having my doubts.

Please help!

Brendon Wadey staff
Replied on Aug 25, 2014 - 19:40 UTC

John,

Do they have accounts? Try getting them to create the account, then invite them.


Regards,
Brendon

JF
John Fournier premium
Replied on Aug 25, 2014 - 19:47 UTC

One of them does, one of them does not. Neither of them received the invite.

Brendon Wadey staff
Replied on Aug 25, 2014 - 22:13 UTC

John<

Try to get both to create the account, even if already created, re-create it using the same email address. Then re-invite.


Regards,
Brendon

KJ
Kim Jochim premium
Replied on Oct 04, 2014 - 00:09 UTC

If I delete and re create the account what will happen to the task already created on account? I would assume those would be deleted as well so what do I do? I'm having the same issues the others are mentioning on this thread.

David Trey staff
Replied on Oct 04, 2014 - 12:03 UTC

Hello Kim,

Yes, deleting an account would permanently delete all data on it which makes this only an option if these account either have no data or just very little data on them.

That said, please create a new thread about this, set it to private and then include the email addresses of the people who don't get the notification in it. Also, let us know if they don't get the invitations via email or also not in the alerts section (bell icon at the top in Todoist).


Regards,
David

Michael Langhausen  premium
Replied on Oct 06, 2014 - 22:23 UTC

I'm having issues inviting a new hire.

Clyde Romo staff
Replied on Oct 07, 2014 - 11:28 UTC

Hi Michael,

Which part do you gives you the problem? Is it when your new hire is accepting the invitation? Does he/she not get the invitation at all?


Regards,
Clyde

Michael Langhausen  premium
Replied on Oct 07, 2014 - 13:43 UTC

He doesn't receive the invitation at all.

David Trey staff
Replied on Oct 07, 2014 - 13:47 UTC

Hello Michael,

Please clarify, does the invited person not only not receive the invitation via email (and it's definitely not in trash or spam folders), but also doesn't see it inside their Todoist account under the bell icon at the top?

If so, please create a new private thread about it and include the email address of the person you want to invite in it.


Regards,
David