+ Add Question

I cannot access my info

DW

I have been a todoist user, premium, for some time. I have lots of tasks, etc. Recently renewed my premium and clicked "Yes"in a separate email for the new format of todoist. Now, I cannot access any of my information Todoist treats me like a new user. I can't find any info on how to address this. How do I get todoist to access my existing info? I did get an email reminder of a task from todoist but when I clicked on it to see it in todoist it said the task could not be found. Yikes! I'm dead if all my stuff is gone.

All responses

Brendon Wadey staff
Replied on Jan 25, 2014 - 16:06

Hi Dwight,

You have two accounts. The one you are logged into is free and a new account. Your Premium account, the one with all the information is dwightworden@gmail.com.

Thanks,
Brendon.