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How do I get out of full screen view on the Mac?

BW

I entered full screen mode via the double arrow icon in the top right of the Todoist window. Once I do that, I see no way to get out of that mode. In most other apps, I can usually move my mouse to the top edge of my screen, which causes the menu bar to appear, where I can click the same double arrow icon to get out of full screen mode. When I move my mouse to the top of my screen in your app, nothing happens. I also tried pressing ESC. If the menu bar was visible while it was in fullscreen mode, then at least I'd be able to quit the app!

Note: I'm working on a MacBook Pro with an external 27" Apple display where the MBP's cover is closed so only the Apple display is active.

My unacceptable solution: I open my laptop screen so that both screens are in use where my menu bar shows up on my 2nd screen (while todoist is still full screen on the 1st screen) and then I can quit the app via the menu bar on the screen where the todoist window is not taking over my screen.

All responses

BW
Ben Willmore
Replied on Jan 22, 2014 - 16:53

It would be nice if this support system indicated how I should expect to receive a response. I don't know if I should sit here and it will appear in a chat-like stream (my assumption since there's this add reply box that I'm currently typing in)... or will I get an email?

If it's email, why not make an auto response appear here on the web site right after I enter my question saying something like "We've received your question and will email you a response soon." I also haven't received an auto-response via email, which makes you feel like you're hanging, not knowing what to expect next.

Just thought someone might want to know where things are not intuitive with your product and support system.

Brendon Wadey staff
Replied on Jan 22, 2014 - 16:58

Hi Ben,

This is a known issue with the Mac app that we are having issues reproducing. Please make sure you push far into the top right corner, to see if it does show the menu.

Also, try clearing the cache for Safari (the app uses this to connect) and see if it gets resolved.

Our support section here is more like a forum, but we will take that into consideration, as we are in the process of creating a large improved area for support.

Regards,
Brendon.

BW
Ben Willmore
Replied on Jan 22, 2014 - 17:16

FYI: I chose Empty Caches from the Develop menu in Safari (assuming that's what you meant by clearing the cache for Safari). But still nothing showed up when I moved my mouse to the extreme upper right of my screen.

I also have a system extension called BarKeeper installed, but it hasn't created any problems with other apps. Just trying to feed you info that might help you reproduce it.

Note: Overall I found your app to have lots of promise. But there are dozens of tiny refinement it would need to not annoy me in daily use. I might try it again in the future to see if things improve. I'm still searching for the right todo manager... I've tried dozens and they all generally have too many annoyances to be used reliably and to actually want to use instead of forget about or ignore.

Brendon Wadey staff
Replied on Jan 22, 2014 - 17:19

Ben,

I also have BarKeeper installed and is not the issue. We hope to find a solution to this eventually, but have so far had no luck.

Regards,
Brendon.