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Productivity pop up is off-screen and unusable

1) Log in.
2) Click the "### completed" link in the top right
3) Popup is off to the left of the screen and unusable

Only tested in Chrome.

Screenshot of issue:
http://www.evernote.com/shard/s12/sh/b64a29b9-a6d9-4fe7-9edf-7e22b15ae112/e81b91135299fc7d34c281be9ba6de9c

All responses

Smokie Lee premium
Replied on Jan 21, 2014 - 14:51

I apologize if this issue has already been posted/answered; the support search brings me to a blank page when I search so I cannot find any answers. =(

(Yes I posted regarding the search issue.)

Brendon Wadey staff
Replied on Jan 21, 2014 - 14:56

Hi Smokie,

You say it happens in Chrome, though your screenshot appears to be our Desktop App? Please confirm which you are using.

If you are using the desktop app, try clearing the cache for IE, and see if that resolves it.

Thanks,
Brendon.

Smokie Lee premium
Replied on Jan 21, 2014 - 16:04

Sorry for the confusion, I'm using an application shortcut for Todoist through Chrome. It happens if I open Todoist in a tab in Chrome as one typically would, as well as in all browsers. Screenshots below.

I cleared my cache on each browser before logging into Todoist and after logging out, with the same results. Basically, I have no ability to see the productivity popup on any platform.

Chrome (tab) - http://www.evernote.com/shard/s12/sh/63d93346-bc71-41e9-b04e-cf260f47f460/1c8c0f393df62ef0c3bcb3dc2c8bcc7a
IE9 - http://www.evernote.com/shard/s12/sh/7d5502f2-77d7-4cdc-b15b-5417ab24dfa5/cec0f52597b96ac73bf45b28ed5fe69b
Firefox - http://www.evernote.com/shard/s12/sh/e471939e-caf3-40b7-86d1-f2dab9e87301/4054c2f49eb51197d27b6369c7cd2e09
Chrome (application shortcut) - http://www.evernote.com/shard/s12/sh/7d5502f2-77d7-4cdc-b15b-5417ab24dfa5/cec0f52597b96ac73bf45b28ed5fe69b

Your desktop app has even more problems. This is after I logged out and cleared cache on ALL the browsers I had previously used to access Todoist.

Todoist desktop (Windows 7 profession 64 bit) - http://www.evernote.com/shard/s12/sh/bb8f301f-eae9-4898-ac04-f592da2a2295/a227208c55452ed15c5a9ce1ec3b6846

Smokie Lee premium
Replied on Jan 21, 2014 - 16:06

And no, I don't have Todoist open in more than one tab or browser at a time.

Smokie Lee premium
Replied on Jan 21, 2014 - 17:02

Aha! I found the culprit. I made a new account and I noticed that the popup appears correctly when you have Karma on. As soon as you disable Karma, the popup gets all wonky on all platforms.

Now that you know the issue, can fast can it be resolved?

David Trey staff
Replied on Jan 21, 2014 - 17:12

Hello Smokie,

Thank you for your report, this will indeed greatly help us address this issue, I'm passing it to the developers now.


Best regards,
David

Smokie Lee premium
Replied on Jan 21, 2014 - 19:16

Wow, just saw my epic fail at grammar and communication up there. I of course meant "how fast can it be resolved" but apparently my train of thought jumped the track there.

Is there any ETA on when it might be addressed? For me personally, that popup is more useful at the end of the week than the beginning, but like Ron Burgundy, it's kind of a big deal. ;D

Thanks for your help in this matter. I know the support area is fairly hopping today with the upgrade, and I appreciate both you and Brendon's attention.

Brendon Wadey staff
Replied on Jan 21, 2014 - 19:17

Smokie,

Unless something extremely major happens, all new issues will be fixed quite soon, hours/days at most. At least that is normally how things go :)

Regards,
Brendon.

TS
Todd Summers
Replied on Feb 19, 2014 - 13:01

Having the same issue with chrome add-on, with windows showing up off screen. They can't be dragged back on so it's hard to use. A full tab version is fun - it's a problem when using the add-on shortcut in chrome. I also disabled karma, which perhaps has given me bad karma.

Brendon Wadey staff
Replied on Feb 19, 2014 - 15:06

Todd,

This is an old issue, are you saying you still have this problem?

Regards,
Brendon.

NK
Nick K premium
Replied on Feb 19, 2014 - 15:13

Yes, we are saying it emphatically, Brendon!

If you scroll a tiny bit down any of the list, none of the popups can be seen. I reported it in a related hyper-scrolling issue on re-ordering:
https://todoist.com/Support/show/30137/

Brendon Wadey staff
Replied on Feb 19, 2014 - 15:40

Nick,

I have added your detail to the "scrolling" issue and we are looking into it. Though, this thread originally was not the same issue.

Regards,
Brendon.

Smokie Lee premium
Replied on Feb 19, 2014 - 22:43

@Brendon, sorry I hadn't gotten back to this thread.

Just wanted you to know this has been resolved for me at least. :-)