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Cannot download Windows app - infinite login loop

Steps to reproduce:

1) Log OUT of Todoist if you're logged in
2) Visit todoist.com/Help
3) Click "Apps"
4) Click "Windows"
5) Click "Get the app it's free"
6) You're asked to sign up for a new account
7) Click "Sign up with Google Account"
8) You receive message "You already have an account, sign in instead"
9) Sign in
10) You're redirected to the web app instead of downloading the Windows version, okay, maybe it just needed to figure out who I was first?
11) Return to step 2

At no point are you ever able to download the Windows app. The same happens with all the other plugins - Outlook, Chrome, Thunderbird, mobile apps - all the pages send you into this "sign up" loop that then makes you log in and never allows you to download the apps.

I've tried this with Chrome and Firefox 26+ with the same result.

Yes, I know that you launched Todoist Next today, but that's no excuse. If you're going to post on your blog about the update and focus on all the different platforms on which the new system works, you have an obligation to ensure the cross platform apps are working and can be accessed by your users, especially if you're trying to get new users.

All responses

David Trey staff
Replied on Jan 21, 2014 - 16:25

Hello Smokie,

We're very sorry for the inconvenience, but unfortuantely, I can't reproduce this issue. At step #5 the download of the EXE file starts immediatelly, it doesn't as me to log in at all.

Please try it now and let me know if the issue persist as it could have been a temporary problem.

Also, please note that no downloads are required if yo already have the app istalled, you can log out and back into it and the changes will apply.


Best regards,
David

Smokie Lee premium
Replied on Jan 21, 2014 - 17:09

I'm still having this issue, but only in Chrome. I believe it's an Open Auth issue with Google.

I had quite a long post detailing what I'm seeing including links and more steps to reproduce, but unbeknownst to me Todoist logged me off, so when I went to submit the to this support site, it (correctly) gave me the "not authorized" message. Frustrating beyond belief, but okay, network things happen, that's not your guys' fault.

However, when I was prompted to log in again to post to this ticket, it would not let me log in with my Google account and kept giving me a generic Open Auth error (something like "There was a problem with Open Auth please try again").

Consistently, if I am *prompted* to log in OR sign up and I choose Google, I get the Open Auth errors and I can't download anything. If I *manually* go to the login screen and choose Google, there are no Open Auth issues.

In addition, sometimes when I load the todoist.com/windows page, the link associated with "Get the app - it's free" is an .exe (#1 below) and sometimes it's the sign in link (#2 below).

#1 - https://d2dq6e731uoz0t.cloudfront.net/31f28dbe63aec3ae9a7699a7efb32ec0/as/Todoist_for_Windows.exe

#2 - https://todoist.com/Users/showRegister

So in summary:
- This issue is only present for me in Chrome
- Sometimes the page loads with a download link, sometimes it loads with a sign up link
- I cannot log in with Google when prompted to do so (manually navigating to the login page and using the Google option works correctly)

Brendon Wadey staff
Replied on Jan 21, 2014 - 18:03

Smokie,

We are now aware of the OAuth issue and are looking into it now, and there should be a fix soon.

Though, to clarify, following the link you gave above, the one to the EXE, you can still not download that file? If you head to Todoist.com/windows, make sure you are logged in at the top right, before clicking on anything else. Then try the link, does it work?

If you can't log in because of the OAuth issue, we hope to have a solution soon.

Regards,
Brendon.

Brendon Wadey staff
Replied on Jan 21, 2014 - 18:19

Smokie,

The oAuth issue should now be resolved. Please clear cache for your browser, and try again.

Regards,
Brendon.

Smokie Lee premium
Replied on Jan 21, 2014 - 20:44

Thanks Brendon, sorry I wasn't able to reply to your first response.

The issue is resolved. Whew!

I was able to download the link when it would show me the .exe link; the possibly related issue was that sometimes the page wouldn't load the right link for me. That seems to be resolved as well.

Thanks!