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I can't attach files to tasks

Hi,

I've been trying to use the attachment function since I paid my subscription but so far I haven't been able to! Could you please help me? This really annoys me as a Premium User.

Thank you for your support!

All responses

Rolando Almada premium
Replied on Jan 13, 2014 - 10:24 UTC

It simply doesn't attach the files!

RM
Randolph Miller premium
Replied on Jan 13, 2014 - 10:37 UTC

Rolando,

Are you, by chance, using the Chrome extension? If so, this is a known issue with the Chrome extension.

If you're unable to attach files using other browsers or plugins or executables, please specify which one(s), as well as how you're trying to add files (drag and drop, navigate to file, etc.) and your OS.


Best regards,
Randy Miller

(not affiliated with Todoist, just a user)

Rolando Almada premium
Replied on Jan 13, 2014 - 10:40 UTC

YES, I'm using Chrome in Windows 8.1 OS!

SP
Sean Pearson premium
Replied on Feb 02, 2015 - 16:48 UTC

As of today, I also cannot attach files to tasks in safari, or osX application

Galina Skovorodnikova staff
Replied on Feb 02, 2015 - 16:51 UTC

Hi Sean,

Sorry about that! It's a new issue. We are already looking into this.

Our apologies for the inconvenience!


Regards,
Galina

SP
Sean Pearson premium
Replied on Feb 02, 2015 - 16:56 UTC

Thanks for the quick reply. The issue started today; cannot attach any format of file via OSX app or Web app via Safari; the file loads to 100% then I get a red X

Sean

Galina Skovorodnikova staff
Replied on Feb 02, 2015 - 17:19 UTC

Hi Sean,

I just want to let you know that the issue with attaching files should be fixed now! :)


Regards,
Galina

SP
Sean Pearson premium
Replied on Feb 02, 2015 - 17:50 UTC

Many thanks, that was quick. Just confirmed it’s working.

S