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Error message pops up each time I open an outlook message...

GT

Hi, set up the outlook app this morning - great! Very convenient! But just one problem: when I click on a message in outlook, an error message comes up....details are below...What can be done? \

regards

gerry

Detailed technical information follows:
---
(Inner Exception)
Date and Time: 13/01/2014 11:32:38 AM
Machine Name: MGN246168H
IP Address: fe80::6926:4abc:53d9:2aa4%10
Current User: UNINET\TREUREG

Application Domain: C:\Program Files\OutlookTodoistADX\
Assembly Codebase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
Assembly Full Name: System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
Assembly Version: 4.0.0.0

Exception Source: System.Windows.Forms
Exception Type: System.UnauthorizedAccessException
Exception Message: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
Exception Target Site: GetHref

---- Stack Trace ----
System.Windows.Forms.IHTMLLocation.GetHref()
System.Windows.Forms.dll: N 00000 (0x0) JIT
System.Windows.Forms.WebBrowser.get_Document()
System.Windows.Forms.dll: N 0035 (0x23) IL
Todoist.WinForms.Controls.IeBrowser.get_IsLive()
System.Windows.Forms.dll: N 0000 (0x0) IL
WindowsTodoist.Services.BrowserServiceBase.ShowItem(myJson As OutlookJson)
System.Windows.Forms.dll: N 0000 (0x0) IL
OutlookTodoistADX.AddinModule.adxOutlookEvents_ExplorerSelectionChange(sender As Object, explorer As Object)
System.Windows.Forms.dll: N 0026 (0x1A) IL
AddinExpress.MSO.ADXOutlookAppEvents.DoExplorerSelectionChange(explorer As Object)
System.Windows.Forms.dll: N 0017 (0x11) IL



(Outer Exception)
Date and Time: 13/01/2014 11:32:38 AM
Machine Name: MGN246168H
IP Address: fe80::6926:4abc:53d9:2aa4%10
Current User: UNINET\TREUREG

Application Domain: C:\Program Files\OutlookTodoistADX\
Assembly Codebase: file:///C:/Program Files/OutlookTodoistADX/AddinExpress.MSO.2005.DLL
Assembly Full Name: AddinExpress.MSO.2005, Version=7.3.4061.2005, Culture=neutral, PublicKeyToken=4416dd98f0861965
Assembly Version: 7.3.4061.2005

Exception Source:
Exception Type: AddinExpress.MSO.ADXExternalException
Exception Message: An error has occurred in the code of the add-in.
Exception Target Site: Object reference not set to an instance of an object.

---- Stack Trace ----


All responses

GT
Gerry Treuren premium
Replied on Jan 13, 2014 - 01:38 UTC

Actually, this problem is more annoying than I first thought; I cannot open an outlook message by clcking on it. The only way I can open it is by 'replying' to it...

gerry

Brendon Wadey staff
Replied on Jan 13, 2014 - 03:31 UTC

Hi Gerry,

Please close Outlook, clear the cache for IE (the plugin uses it) and log in again. If it does not help. Make sure IE is accepting all cookies and that it is updated.

Do you have any security software installed, corporate network?

We also have a huge update coming soon, that should address this an many issues permanently.

Regards,
Brendon.

GT
Gerry Treuren premium
Replied on Jan 13, 2014 - 03:36 UTC

Hi Brendon,

thanks! Works perfectly now, it seems...

Much appreciated!

gerry