+ Add Question

iCalendar causes Outlook 2010 to hang

RE

I installed iCalendar into my Outlook 2010 yesterday. It worked beautifully. Todoist tasks were now appearing in my Outlook calendar.

This morning loading Outlook took forever, the Todoist plugin would partially load. Then Outlook would freeze and the hated light grey fuzzy overlay takes over and the (Not Responding) messae appears.

Closed and rebooted 4 times.

Notice that there were error messages initially indicated the there was a problem with the subscription feed.

Outlook is now, I have not email and I have no idea how to remove the iCalendar NoDoist junk from Outlook so that I am operational again.

All responses

RE
Richard E. Ward premium
Replied on Jan 08, 2014 - 09:01

Research shows me that I cannot remove an iCalendar that has been imported.

This is turning into a major disaster for me.

So much for upgrading to Premium only to lose the use of Outlook and now wasting time trying to figure out how to clean this mess up.

What a bummer!!!!

David Trey staff
Replied on Jan 08, 2014 - 09:11

Hello Richard,

We're sorry for any inconvenience this has caused you. You can unsubscribe from the iCal feed in Outlook anytime.

To do so, please right-click on the calendar on the list in the calendar tab and choose "Delete".

If for some reason Outlook is crashing already when trying to sync the feed, please disconnect from the internet before you open it and delete the calendar in offline mode.


Best regards,
David

RE
Richard E. Ward premium
Replied on Jan 08, 2014 - 09:16

The calendar is my main calendar. I used the import ical file option. There is no separate calendar

I have no intention of deleting my calendar with all of my appointments and history.

David Trey staff
Replied on Jan 08, 2014 - 09:38

Richard,

When you've added our iCal feed, did you right-click on "My calendars" chose "Add Calendar" -> "From Internet"?

If so, then it had to create a separate Todoist calendar. Even if you've merged them visually, our feed is separate. Out iCal feed is read-only so it can't be modified from within Outlook and merged with other data. All your tasks will still be in Todoist if you remove it, they can't be deleted by removing the feed from Outlook.


Best regards,
David

RM
Randolph Miller premium
Replied on Jan 08, 2014 - 09:38

Richard,

In the Outlook 2010 Calendar, there should be a Folder list that shows what Calendars are displayed (in my case, I only have my business calendar with no Shared Calendars and no Team Calendars displayed). Also shown should be the iCal feed(s), Todoist being among them. You should be able to uncheck the Todoist feed or right-click the Todoist item and delete *that item only*.


Best regards,
Randy Miller

(not affiliated with Todoist, just a user)

RE
Richard E. Ward premium
Replied on Jan 08, 2014 - 10:44

As i said David, and I will repeat myself, I did not create a separate file.

Todoist provides two, I repeat 2, methods that I am aware of to add Todoist to Outlook.

1) do what you are talking about and create an additional calendar.
2) download the file iCalTodoist.ics from the same screen and then import the file directly into my calendar. A standard method of importing files and feeds into Outlook.

As I said in my original posting I followed option 2 and loaded the Todoist into my calendar.

Your feed has bugs.

Specifically here it is. I have to hand copy this:

Task 'Opening Calendar' Todist'" responded error ( 0x000400038) 'The VEVENT, 'edit Reference links', defined near line 6, lacks a UID value even though it is required by the iCalendar specification.

This is repeated a number of times for lines 12,18, 24 and so forth.

SO AGAIN David as I first wrote Todoist is hanging my Outlook 2010.

And again I do not have an additional calendar created I have used the Todoist provided file 'iCalTodoist.ics' and followed standard procedures to import it into Outlook 2010.

I need to get this fixed!!!!!

RE
Richard E. Ward premium
Replied on Jan 08, 2014 - 11:00

Thanks Randolph.
I went there and deleted whatever Todoist calendars were showing.

Not sure yet if this has handled the problem. Will reboot and she what happens.

Thanks man. Much appreciated.

David Trey staff
Replied on Jan 08, 2014 - 11:02

Richard,

We have a video in which we showcase how to add an iCal feed to Google Calendar and Outlook 2010. At no point does it require to actually download the file first and then separately add the file into Outlook: http://www.youtube.com/watch?v=gzGubOy8GuE

To be honest, I'm unsure what happens if a file from a live updated feed is being added this way manually and how to remove it :(

I've found these instructions: http://www.ucl.ac.uk/isd/staff/mail/live/migration/ics how to add it, and it looks like the properties of your calendar could point you to a location where the Todoist .ics file may be stored. If so - please try to delete it from there directly.

This tread may also be helpful: http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/removing-ical-files-from-outlook-2010-calendar/86cf2f47-8728-4a4f-99ef-bf97f531b695


Best regards,
David

RE
Richard E. Ward premium
Replied on Jan 08, 2014 - 11:09

Well you know now David. And I have provided you with the error report. But then you have not responded to that fact.

As for the video it does show a way of adding the Todoist stuff to Outlook if you want to have an additional calendar.

To yourself, as a support person, a favour and review the settings - the little cog symbol. Under iCalendar feed there is a symbol. Click it. You download the file I have mentioned to you.

I think if this is the level of support I get as a Premium member it is time to look for another solution as well as asking for a refund.

You have in no way addressed my concerns. sad.

David Trey staff
Replied on Jan 08, 2014 - 11:33

Richard,

Once again, I'm very sorry for any inconvenience this issue has caused you and for not being able to assist you with it right-away. I have of course passed your error report to our developers, but there's unfortunately nothing else I can do at this point as I don't have access to our source code - our devs will look into it as soon as they can.

This is the first report of this issue (imported ics file causing Outlook to hand) since Todoist was created 7 years ago. I will now also try to reproduce this issue so we'll know for the future how it can occur and most importantly - fix it to prevent it in the first place.

Again - I'm sorry for the inconvenience, if you do wish to receive a refund, please send us the order reference ID of your payment and we'll return it.


Best regards,
David

LM
Lia Martinez premium
Replied on May 08, 2014 - 12:16

I'm experiencing the same thing. I double clicked on the icalTodist.ics. It opened in my outlook (I'm on a mac), and now my work feed is cluttered with all my todist reminders. There is NO SEPARATE CALENDAR that I can disable. I literally JUST paid for a premium membership. Is there a way out of this?

Brendon Wadey staff
Replied on May 08, 2014 - 12:42

Lia,

Sadly there isn't much that can be done. The way the calender for Outlook works is quite badly to be honest. If you imported it as you said, you need to use a list view and sort by Modified date - everything in that ics should have the same modified time. You can then remove them one by one.

Of course it would be easier to remove if it was added by URL.

Regards,
Brendon.

LM
Lia Martinez premium
Replied on May 08, 2014 - 12:47

Thanks for responding so quickly, Brendon! Even if I delete everything one-by-one though, that still means I can't ever add any new tasks into todoist without it polluting my work calendar.... or am I misunderstanding?

If clicking on the button that downloads .ics file basically makes todoist unusable for people, you should probably just take it out (or warn us!)

Can I just disable the broadcast altogether? I don't care about seeing it in my calendar anymore, I just want to be able to use the app.

Brendon Wadey staff
Replied on May 08, 2014 - 12:57

Lia,

I believe if you remove every single item from Todoist, before anything gets added in Todoist, it will remove it entirely. If that is not the case, yes it's a problem and we are looking into removing it.

That being said, I believe you can create a new calender, transfer over your normal calender items to that new one, then delete the original calender.

Regards,
Brendon.