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Why do I keep having points deducted for postponing tasks when I have not postponed anything?

AW

Every time there is a karma update and I gain points, I also have 1 point taken away for postponing tasks even though I have not postponed any tasks.

If I do not gain any points from an update then I don't have any points taken away.

All responses

David Trey staff
Replied on Jan 07, 2014 - 12:46 UTC

Hello Aurora,

Please tell me, did you at any time change the date of an existing tasks by manually editing it? Also, did you use any third-party mobile apps based on our API?


Best regards,
David

AK
Alan Klug
Replied on Jan 07, 2014 - 21:54 UTC

Have you been editing any of your tasks?

One of the other staff members indicated that any time we update the task karma is deducted. For instance if I have a task that says "Email John" and I change it to "Email John and Karen" I lose karma points, which appears to be true in my experience over the last week.

It feels a little silly to complain about made up points, but this seems stupid.

AW
Aurora Watters premium
Replied on Jan 07, 2014 - 23:53 UTC

I have not changed the dates of any existing tasks. I do use the todist app on my phone but I have not used it on the phone since last week.

I may have edited some of my tasks when I had to change the wording of the task.

David Trey staff
Replied on Jan 08, 2014 - 12:52 UTC

@Allan, @Aurora,

Editing a task can indeed be considered postponing, but not in cases where you have a task without a date, change its name and save it, but rather - if you have a task with a date "every day", it becomes overdue and then you edit it and re-save the "Every day" date making it due today again.


Best regards,
David

X
xerxes.vevai
Replied on Jan 08, 2014 - 16:28 UTC

I have been having the same problem. Every time I complete a recurring task and it updates to the next date due, I lose karma points. eg. if I complete a task today which is set to every work day, i lose points because it updates to become due tomorrow. This is a new development and has only been happening for the past couple weeks. Again not that important, but seems odd.

David Trey staff
Replied on Jan 08, 2014 - 16:46 UTC

Hello,

Thank you for this information, we'll look into it now.


Best regards,
David

SC
Scott Carter premium
Replied on Jan 08, 2014 - 17:03 UTC

David - this was the same issue I was having and it is still happening today. We addressed in another ticket.

AW
Aurora Watters premium
Replied on Jan 08, 2014 - 23:57 UTC

I have not edited an 'everday' task just completed an everyday task and yet I lose points. It seems like every couple weeks I have a different reason why I am losing karma points while not actually postponing a task or having an over due task.

David Trey staff
Replied on Jan 09, 2014 - 12:53 UTC

Hello,

We're looking into this right now.


Best regards,
David

AW
Aurora Watters premium
Replied on Jan 14, 2014 - 06:36 UTC

Is there any updates on rectifying the problem? Cause I am still being deducted points for 'postponing events' when I think I have edited tasks (non reoccurring events, both with and without a due date)

Brendon Wadey staff
Replied on Jan 14, 2014 - 10:59 UTC

Aurora,

No news at this time but we are looking into it.

To be clear, you have searched all Todoist for any overdue tasks, and have not edited or postponed anything. You have logged out and back in again?

Thanks,
Brendon.

X
xerxes.vevai
Replied on Jan 14, 2014 - 16:46 UTC

@Brendon
to be clear, all i am doing is checking off items that are set to be repeated every day. I get the 'karma points' for completing the task, but I also get deducted for 'postponing' the task until tomorrow, when in fact it's automatically scheduled for tomorrow.

I have logged out and back in.

Seems silly.

Heather Blessing
Replied on Jan 16, 2014 - 03:05 UTC

I am having the same problem. It has happened for about 2 weeks now. At first I thought I might have accidentally postponed a task so I figured when I got to the next occurrence it would clear up - but I have now checked off every existing task since that time (most of mine are re-occuring tasks) and I am still getting points deducted. I use the app in my gmail. I have logged in and logged back out but every time Karma updates I have lost points for postponing a task.

So I have 3 questions-
1. When I lose Karma points for postponing a task - is it saying I postponed a task within that time period?

2. When I lose Karma points for postponing a task is it going to continue subtracting Karma points until I do the task - ie if I postpone a task for a month out will it keep subtracting points for the entire month until it comes up to do and I complete it?

3. Is there anyway to search and see what tasks the system is considering postponed?

Thanks,
Heather Blessing

David Trey staff
Replied on Jan 16, 2014 - 12:52 UTC

Hello,

We're very sorry for the inconvenience, this is a bug and we're still looking into it :(

In general, as it should work correctly:
1. You lose Karma for postponing in the timeframe between Karma updates.
2. You only lose points once for postponing a task once.
3. That's unfortunately not possible.


Best regards,
David

AW
Aurora Watters premium
Replied on Jan 17, 2014 - 05:47 UTC

I don't have anything overdue, I have not postponed anything, I have logged out and in again a few times (and cleared the cache - as its the only way to get the total completed items updated).

As for editing a task, there have been times I have edited a task name (when I realised there was a spelling error) but these are often non repeating tasks with no names.

However the problem keeps happening on and off and a lot of times even when I have had points deducted I have not postponed or edited any tasks, only added new tasks or ticked off completed tasks.

David Trey staff
Replied on Feb 06, 2014 - 14:44 UTC

Hello,

This issue has now been fixed.


Best regards,
David