+ Add Question

Incorrect Negative Karma?

SC

Hello - my last few Karma updates have given me negative karma for postponing tasks - but I have only been creating and closing them today. In fact, I never postpone a task. If I can't finish it, I create a new one. Can you help get this resolved?

All responses

David Trey staff
Replied on Jan 03, 2014 - 15:44

Hello Scott,

Please tell me - did you ever change a due date of a task after it's been added? If so, that could have logged a postpone action.


Best regards,
David

SC
Scott Carter premium
Replied on Jan 03, 2014 - 15:55

Hi (again) David - no, never. I don't ever change dates of existing tasks. I either complete the task or I create a new one with modified or updated notes. I don't know if you can look into my account or not but in the history of my using todoist (I'm at about 13,000 karma right now) I have never had negative karma since the very beginning.

Brendon Wadey staff
Replied on Jan 03, 2014 - 19:40

Hi Scott,

We aren't able to look into anyone accounts unless they give permission. If you go through each project, you do not find any tasks that are overdue, or in the wrong place?

Are you still getting negative karma?

Regards,
Brendon.

SC
Scott Carter premium
Replied on Jan 03, 2014 - 19:59

Hi Brendon - if you can give me an email address I'll send you a snipit so you can see what I'm seeing. Definitely no tasks overdue except one I created today but apparently chose yesterday instead of tomorrow. I typically earn 5 point per update. On one update, I got 5 but negative of 2 so I updated by 3. On the next one, I got 5 but had a negative of 1 - but I still earned 5. Seems like a glitch or something. Let me know about email address if you want to see it.

David Trey staff
Replied on Jan 05, 2014 - 14:57

Scott,

In case the issue still persists, you can send screenshots to david@doist.io and brendon@doist.io

Also, is it possible that you might have used drag & drop to move a task on the today view to tomorrow (even accidentally)?


Best regards,
David

EA
Erich Angermayr
Replied on Jan 14, 2014 - 11:54

I have the same issue. Negative karma without postponing any tasks. I noticed it since a few days. Yesterday and today I had for sure no postponed tasks but still received negative karma. Looks like a bug to me. Please fix.

Brendon Wadey staff
Replied on Jan 14, 2014 - 12:38

Erich,

We are looking into it.

Regards,
Brendon.

GS
Grzegorz Sawczuk premium
Replied on Jan 15, 2014 - 03:48

Hi all,
I also have noticed this problem. From about 10 days I get negative karma (-1 or -2). I don't see any overdue tasks in my dashboard. As Erich said, it looks like some kind of bug.

Regards,
Grzegorz

MM
Mike M premium
Replied on Jan 15, 2014 - 08:21

Hi,

I think I'm getting similar unusual behaviour: my understanding is that I complete a recurring task, and when the new one has been generated, it thinks I postponed it!

So I'm losing some points :-(

Thanks for looking at it!
Mike

JW
Janet Walker premium
Replied on Jan 23, 2014 - 11:56

Same issue here. Any time I complete a recurring task I get negative karma even though I do it. This is particularly bad for daily things as I am repeatedly penalized even though I am being good!

MM
Mike M premium
Replied on Jan 24, 2014 - 06:22

Any progress on this topic Brendon?

Ta.

David Trey staff
Replied on Jan 24, 2014 - 08:34

Hello,

We're very sorry for the inconvenience and how long it takes, but we're still looking into it.


Best regards,
David