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Add via gmail not working (comes up compose)

I've been using the gmail app for a while now & love it, so I don't think this is operator error. I cleaned out my inbox today into my todoist like always - add email to todoist with the button at the top of my gmail.

Now when I click on one of those in my todoist, it pops up the gmail compose mail screen; I can't access the email referenced (even though the subject line of the email that carries over to todoist is correct)

Any ideas?

All responses

David Trey staff
Replied on Dec 23, 2013 - 12:57

Hello Kan-Kay,

Please clarify - you click on the task's name that contains a link to a message and this opens up the "Compose new mail" box and doesn't open the message at all?

If so - I can't reproduce it. What browser are you using?


Best regards,
David

Ken-Kay Sharpe premium
Replied on Dec 23, 2013 - 13:11

hi David,

I'm using Google Chrome. No time to test in other browsers this morning)

Here's what I do:

Gmail inbox - open email. "I have something to do!" click the TD button and it opens the new task dialog, where I see that the subject line is "Do This Please" and there's a link to that email. I assign it a category and date and click on "add task".

Then I go back in to click that email subject-link to open it up and do the task, and all I get is the compose mail dialog.

David Trey staff
Replied on Dec 23, 2013 - 13:29

Ken-Kay,

I've tried this once again using the latest Chrome: Version 31.0.1650.63 m following the steps exactly as you've described it:
- opened a message,
- clicked on "TD Add",
- chose a project and a due date,
and when I clicked on the link to the message at first nothing happens because the message is already opened and when I go back to my inbox, the link opens the related message.

That said, please tell me:
- What URL do you see while you have the message you were trying to add opened?
- Do you have any browser plugins or GMail Labs extensions installed?


Best regards,
David

Ken-Kay Sharpe premium
Replied on Dec 23, 2013 - 13:33

This is the URL that comes up: to=sonsarising@gmail.com" rel="nofollow">https://mail.google.com/mail/?view=cm&fs=1&tf=1&source=mailto&to=sonsarising@gmail.com

But the subject line in todoist is the subject of the email I was adding as a task: Web Site

Interestingly, I just clicked a couple that I added earlier in the morning, and they actually open BUT they also open a new compose email in the popup window.

I have a number of plugins and gmail labs, however there's nothing even remotely new there and TD has functioned all along and they've played well together ...

Ken-Kay Sharpe premium
Replied on Dec 23, 2013 - 13:34

I just added the email you sent me and it's reverted back to what it was doing earlier today - it opened your email, plus it opened a popup with compose mail. That's FAR better, only marginally annoying.

David Trey staff
Replied on Dec 23, 2013 - 14:18

Ken-Kay,

Unfortunately, I'm unsure why this happens, but it's certainly an issue with the URL.

When I open any email in Gmail, I see an URL like this:

https://mail.google.com/mail/#inbox/1630ed2c0b0634cb

Which points directly to the linked message and contains the unique ID of this message. The URL you've posted doesn't contain any message ID and the "source=mailto" part clearly suggests that this is a link to compose a new mail.

That said, if what you've posted above is the URL that you see when opening any message, it must be caused either by a plugin or a GMail Labs extension as the Todoist plugin is simply not capable to change the URL when clicking on "TD Add" and it also cannot understand such URL (without the ID of the message) so most likely, when it worked correctly, there must have been something different and the URLs had to be formatted correctly.

The best way to identify this issue would be to disable all your plugins and extensions and re-enable them one by one or in smaller groups and see what URLs you get when you open messages until, the extension that causes it will be activated so you can see which one it is.


Best regards,
David